Custom Dynamics charges a 20% restocking fee on returns - BEWARE

[NancysToy]

I did pay for the return shipping and had no problem doing that... and I agree, given the size of my order some 'flexibility' on their part would have been nice, but since they are going to be so anal retentive about it, I will never buy from them again

I walked right past their display at Bikeweek yesterday, and no, I didn't flip them the finger as I walked by.... lol

You did it just right. I think it is good that you notified them that you would not buy again from them and why. Many buyers do not. If they get enough of those types of responses maybe they will change their ways. It pays to be flexible. Bad publicity due to an unhappy customer goes a long way these days. Hopefully they will not have any one of a kind items that you cannot get elsewhere.

 

[cyclelover63]

I am sorry but I believe they should be more flexible and take the size of the order in consideration. It is easy today to hit the wrong button and double order something.

^^^^^^^^^^^ I have done this by adding to a cart,then leaving the site,going back in and clicking on the item again to order,and see "quantity 2"....Honest mistake..

 

[lookerjdc]

You did it just right. I think it is good that you notified them that you would not buy again from them and why. Many buyers do not. If they get enough of those types of responses maybe they will change their ways. It pays to be flexible. Bad publicity due to an unhappy customer goes a long way these days. Hopefully they will not have any one of a kind items that you cannot get elsewhere.

there is always hope....

and no, there is nothing they currently sell that I can't purchase some place else

I kept the rest of my original order, just returned the one item I double ordered by accident

there are a couple of items I was going to order from CD but after walking around Bikeweek yesterday have found other companies that make similar items to what I was going to purchase from CD but will now be purchasing from other companies (Like TwistedThrottle.com for bullet lights, etc), and waiting go see some new items Reggy has at Tricled)

 

[Bob Denman]

:thumbup: I'm glad to hear that you've found other sources, for your projects! :thumbup:
Good luck with them; we STILL need to see the pictures of your latest addidions!