Spyder Cat
New member
:agree: This forum has been an invaluable resource for us, especially Lamont's how-to videos. There are others who have also posted very helpful how-to instructions for do-it-yourself projects, large and small. :2thumbs:
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There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
Cheated by dealer yet again.
- Thread starter Dochands
- Start date
A
arntufun
Guest
hyea::roflblack:
That would probably scare the poop out of people though...me jumping out of a box screaming "SURPRISE!! Im here to do the install !!!!!!"
:gaah:
I better pack a defibrillator...
Dochands
Member
Russ the owner of the dealership just called. I still feel blamed like I did something wrong but we agreed to an hour labor. He said 'lets meet in the middle' after offering to take off the hour earlier in the conversation.
He says his tech took an hour and half to disassemble the shock for the shields. When I suggested a phone call to Elka could have avoided that he seemed pretty set in his way and a bit irritated. Said I am going to bill whatever it takes us to install regardless of what some 'peapicker in California' says. I guess he thinks Elka is in California. And they are peapickers.
His position is I need to pay for their learning curve. They claim to be the largest Spyder dealer in the country now. Don't know if that is true. I know I sure paid for it when I had my Garmin installed.
When I concluded my alternatives then are for his tech to make a phone call to understand what to do or for me to go to a dealership that is competent to install he actually said maybe I should go somewhere else. :gaah:
We compromised. Cost me money. But it was a little bit disturbing to have such an aggressive response from the owner instead of the mea culpa I would give if it was my business.
Should I have to pay for their learning curve? Should I still write BRP about this incident? Just wonder what is reasonable here.
But even though I saved a little money I am more frustrated and disturbed by this then before. Owning a vehicle where you dread dealing with service definitely diminishes your joy.
He says his tech took an hour and half to disassemble the shock for the shields. When I suggested a phone call to Elka could have avoided that he seemed pretty set in his way and a bit irritated. Said I am going to bill whatever it takes us to install regardless of what some 'peapicker in California' says. I guess he thinks Elka is in California. And they are peapickers.
His position is I need to pay for their learning curve. They claim to be the largest Spyder dealer in the country now. Don't know if that is true. I know I sure paid for it when I had my Garmin installed.
When I concluded my alternatives then are for his tech to make a phone call to understand what to do or for me to go to a dealership that is competent to install he actually said maybe I should go somewhere else. :gaah:
We compromised. Cost me money. But it was a little bit disturbing to have such an aggressive response from the owner instead of the mea culpa I would give if it was my business.
Should I have to pay for their learning curve? Should I still write BRP about this incident? Just wonder what is reasonable here.
But even though I saved a little money I am more frustrated and disturbed by this then before. Owning a vehicle where you dread dealing with service definitely diminishes your joy.
Dudley
New member
Pea-pickers - Wikipedia, the free encyclopedia
A pea-picker is a derogatory reference to poor, migrant workers during the Great Depression. These people were unskilled, poorly educated workers, ...
dltang
Very Handy Member
It is a data base of SpyderLovers and their information, just go to this link https://spreadsheets.google.com/ccc?key=0AuvygJQcjlsBdEtocnZzRy1HTFZpS1dfVUxsclZiWVE&hl=en#gid=0 and add your information. You can all find Spyders to the Rescue on the home page about half way down in the right hand column.
Pea-pickers - Wikipedia, the free encyclopedia
A pea-picker is a derogatory reference to poor, migrant workers during the Great Depression. These people were unskilled, poorly educated workers, ...
well.....sucks to be me then doesn't it. :helpsmilie:
Y Rider
New member
Not sure what BRP could do about aftermarket products. Now if was for replacing BRP shocks then I would definitely complain to BRP. Paying for the service departments learning curve is unreasonable. You should bill them back a rental fee for allowing them to use your Spyder as a training aid. :roflblack:
ARtraveler
R.I.P. Dwayne
The installing dealer does seem to have some issues in dealing with customers. Even though they were willing to compromise on some of the installation charges, the manager was wrong in getting in final "digs" at everyone concerned.
Think about what he is now telling others about you.
I don't know how many other dealers are in your area--but if there were--I would be voting with my checkbook the next time around.
Think about what he is now telling others about you.
I don't know how many other dealers are in your area--but if there were--I would be voting with my checkbook the next time around.
bullant12
New member
:agree: Attitude on the dealer is totally unacceptable. I would even go as far as calling other dealers for quotes, and once you find one that works with you, go back to the original dealer and rub it on them. They might go with the "oh well, travel all the way down there" attitude, but it shows them that they are not the last bottle of cold water in the dessert.
Raptor
New member
"Pea-Picker" -
"The term "pea picker" is used to distinguish a group as a lower social class from some other similar group, such as the "pea-picking" Smiths, as opposed to the "respectable" Smiths".
This guy is a real A-Hole. Sorry you are having to go through that Doc. No way would I do business with someone like that. Again, this indirectly reflects very poorly on BRP because the dealer is their front line of customer support, and they are representing the brand. I wonder if BRP really understands this concept. Customer support is all part of the ownership experience, and if that goes bad, chances are you won't stick around.
"The term "pea picker" is used to distinguish a group as a lower social class from some other similar group, such as the "pea-picking" Smiths, as opposed to the "respectable" Smiths".
This guy is a real A-Hole. Sorry you are having to go through that Doc. No way would I do business with someone like that. Again, this indirectly reflects very poorly on BRP because the dealer is their front line of customer support, and they are representing the brand. I wonder if BRP really understands this concept. Customer support is all part of the ownership experience, and if that goes bad, chances are you won't stick around.
bullant12
New member
:agree: I also would not see Elka Shocks using this dealer as a vendor either.:doorag:
Slybird
New member
SK Northwest charges $100.00/hour. :yikes:
P
pitbull
Guest
WOW this thread blew up!!! but John is 100% right and there is nothing to all these dealers over charging...there simple and easy to install, John and I did install a set in 15 minutes in my shop at about midnight, with limited tools and the lasnight of spyderfest....so I was not hittting on both cylinders...nothing to them!
NancysToy
Motorbike Professor
Well, as Tennessee Ernie Ford said, "Bless your pea-pickin' heart!"well.....sucks to be me then doesn't it. :helpsmilie:
I doubt that was meant as derogatory.
Dochands
Member
I am actually a little sad. I so want to believe. To me having a great product and bad service is having a bad product. If this were a rock, then BRP could wash their hands of it. But ultimately it is the corporations responsibility to shepherd the lawn mower repair places that service their products.
It is also hard to believe that if Honda of Tulsa is the biggest dealer in the country that no one else has ever had after market shocks installed. As much as I would like to think I am on the cutting edge of all things. :roflblack:
My only choice is Len (5 hours) but for peace of mind and self respect it is worth it. Plus Cuba is delightful.
Lesson learned.
But Carlos if you read these posts be aware you have a slightly less loyal and considerably more frustrated Spyder owner.
PS - This is a relevant side story. I am buying a new car tomorrow and requested the dealer put Invisi Shield on the hood and bumper. They have never done it and discovered they do not have the tools to cut a piece that large. They delayed the delivery of the car by a day and got someone to come in with a tool that could handle the job. They are not charging me extra to learn and finish the job they promised.
It is also hard to believe that if Honda of Tulsa is the biggest dealer in the country that no one else has ever had after market shocks installed. As much as I would like to think I am on the cutting edge of all things. :roflblack:
My only choice is Len (5 hours) but for peace of mind and self respect it is worth it. Plus Cuba is delightful.
Lesson learned.
But Carlos if you read these posts be aware you have a slightly less loyal and considerably more frustrated Spyder owner.
PS - This is a relevant side story. I am buying a new car tomorrow and requested the dealer put Invisi Shield on the hood and bumper. They have never done it and discovered they do not have the tools to cut a piece that large. They delayed the delivery of the car by a day and got someone to come in with a tool that could handle the job. They are not charging me extra to learn and finish the job they promised.
NancysToy
Motorbike Professor
Well, I doubt your dealer was thinking like Tennessee Ernie. What troubles me is that I can dig up these gems, but I can't remember what I had for breakfast. :roflblack:
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