CarPlay Froze, then entire Head Unit Froze Up While Riding, then supposedly updated and rebooted on the Highway - Anyone else had this happen?

[jfischer]

So I was on the highway today, and the CarPlay display froze up. It's happened a few times before, but usually within 30 seconds or so of starting up. This was 20 minutes into a highway ride. No biggie, I figured I'd switch over to the normal gauge display for a bit. Then the entire screen froze up. Had portions of the speedometer and tachometer showing, but wasn't updating. No speedometer, no tach, nothing.

Then briefly in the upper right corner it flashed something about a Bluetooth Failure of some kind. I rode about 10 minutes with the half-showing gauges with no updates. Figured once I got home I'd take a picture for reference. Then the entire head unit rebooted, and when it came up it said it had updated to BRP Connect x.x.x and that another restart was required for full audio. How in the world did it perform a head unit update while going 70MPH down the highway? I'm not even sure if that version it displayed was what I had before or not, I couldn't possibly get any pictures of it at the time. ACP worked after the highway reboot and it seemed OK after that.

Anyone else had this happen?

 

[racoon]

Usually you have to specifically tell it to check for updates, so that is odd.
But if it was bluetooth paired to your phone then it might have used it's connection to download an update? Yeah, I'm grasping at straws.

Did you check to see what version it's running now?
I believe BRP Connect 4.1 is the latest, which did include some Apple CarPlay updates.

 

[Mikey]

Usually you have to specifically tell it to check for updates, so that is odd.
But if it was bluetooth paired to your phone then it might have used it's connection to download an update? Yeah, I'm grasping at straws.

Did you check to see what version it's running now?
I believe BRP Connect 4.1 is the latest, which did include some Apple CarPlay updates.

Ya, I believe you may have something here if it was trying to update it had to have a solid connection for the update, hopefully on your home network, and don't pull away till it's done!! If by some way it was hooked up to the phone and taking the update and you dropped into a hole and it broke connection, then you could have messed up the download. Try to do an update thru your home router and let it run to the end, or use your phone in your garage and let it run till the end!!! Good luck!!

 

[jfischer]

Ya, I believe you may have something here if it was trying to update it had to have a solid connection for the update, hopefully on your home network, and don't pull away till it's done!! If by some way it was hooked up to the phone and taking the update and you dropped into a hole and it broke connection, then you could have messed up the download. Try to do an update thru your home router and let it run to the end, or use your phone in your garage and let it run till the end!!! Good luck!!

I was 100 miles from home when this oddness happened and had been riding for a few hours. No idea how it could have possibly sucked down an update. And there were no update progress dialogs, usually it goes black and there's a status bar going across the screen. Definitely not like any other updates I have installed.

Usually you have to specifically tell it to check for updates, so that is odd.
But if it was bluetooth paired to your phone then it might have used it's connection to download an update? Yeah, I'm grasping at straws.

Did you check to see what version it's running now?
I believe BRP Connect 4.1 is the latest, which did include some Apple CarPlay updates.

Still says 4.1.0. Which I'm pretty sure is what I had because I updated it a few weeks ago. It's the version that has NORMAL showing up by the speedometer now.

 

[Mikey]

How's your battery??

 

[jfischer]

How's your battery??

Seems fine. I replaced the crappy factory one with an AGM from Batteries Plus a year ago.

 

[Dansy]

Mine rebooted while driving once last year, hasn’t done it again since.

 

[MRH]

Guessing here - something failed in the software and it autoupdated to the latest version so it could keep working.

That would seem way over the pay grade of the system, given how many basic issues it has connecting, but perhaps this was a failsafe of some kind.

I think this is possible because you believe the firmware didn't change.

 

[jfischer]

Guessing here - something failed in the software and it autoupdated to the latest version so it could keep working.

That would seem way over the pay grade of the system, given how many basic issues it has connecting, but perhaps this was a failsafe of some kind.

I think this is possible because you believe the firmware didn't change.

I suspect a failsafe as you say. There's no way it could have downloaded new firmware while on the road and I never saw the expected firmware updating warnings/screen either. This thing is fickle enough trying to get on my home WiFi and download an update, there's zero chance it did it on its own on I-85 . I think it just spazzed out, and a watchdog/failsafe process decided the only way to save itself was to reboot.

I took it out for a while yesterday and had no issues so unless this becomes a common occurrence I won't worry about it too much.

 

[PDXRTL]

I've been on the current software version since it came out in July. And yes, both before and after that update, I've had that happen, multiple times, though I haven't always noticed if there was an Updated msg. Frustrating when I lose my routing software and my music. But I know the system will eventually correct itself, either a reboot while I'm riding or restart at my next stop. I've learned not to panic when my screen totally freezes or goes blank and then reboots. Frustrating for sure but I've always got my Garmin for backup on routing and I can handle not having music for a while so I just live with it and dream that some day CanAm will have reliable software.

 

[WRCLVR]

I'm still on 3.1. With the current spate of issues with 4.1, mebbe it's not an upgrade?

 

[racoon]

My 2024 RT S2S has been a lot more stable on the 4.1 BRP Connect version than before I downloaded the update.

 

[PDXRTL]

My 2024 RT S2S has been a lot more stable on the 4.1 BRP Connect version than before I downloaded the update.

I agree with raccoon. I think 4.1 is not causing any new problems, probably fixed a few old ones, just didn't fix everything.

 

[jfischer]

Took it out today for lunch.

First time, ACP locked up about 30 seconds into the ride. Pulled over, shut down the bike, waited for it to go cold. Then I started back up.
Second time, ACP locked up again 30 seconds after start-up. Pulled over yet again, and restarted.
Third time, ACP froze up again, so I just got pissed and left it dead. I was only riding about 10 minutes to Home Depot.

3 times in a row it died no more than 30 seconds into a ride.

Coming back from Home Depot, I had no issues, and it worked fine.

Full disclosure, I am running the latest beta of iOS, although I have had no problems with ACP in my other vehicles. I could try rolling back iOS versions, but the new version will probably be released to the public in a few weeks, so I'm not sure it's worth the hassle when I'm not sure that's even the issue. I have had ACP freeze up 30 seconds into a ride before on normal iOS releases too, but it's pretty rare, maybe once every 15-20 rides.

 

[racoon]

My iPhone and Spyder both have the latest software updates and I haven't had any problems since the BRP Connect 4.1 update earlier this year.
I don't run beta versions of anything anymore, as I'm retired and just want things to work. But that's JM2C.

Do you use a battery tender? How old is your battery?

 

[jfischer]

My iPhone and Spyder both have the latest software updates and I haven't had any problems since the BRP Connect 4.1 update earlier this year.
I don't run beta versions of anything anymore, as I'm retired and just want things to work. But that's JM2C.

Do you use a battery tender? How old is your battery?

Battery is a year old, AGM from Batteries Plus. Engine spins right up with enthusiasm I do keep it on a NOCO in the colder months, or if I haven't ridden it in a week I'll toss it on. But the bike was ridden a good amount yesterday, so unless the battery is on its very last legs, it should have had a full charge.

 

[racoon]

Battery is a year old, AGM from Batteries Plus. Engine spins right up with enthusiasm I do keep it on a NOCO in the colder months, or if I haven't ridden it in a week I'll toss it on. But the bike was ridden a good amount yesterday, so unless the battery is on its very last legs, it should have had a full charge.

Which brings us back to you saying you're running a beta version of iOS...

 

[jfischer]

Which brings us back to you saying you're running a beta version of iOS...

True. But the head unit has frozen up on me in the past when I was not. But never 3 times in a row like this time. ACP works fine in my two cars with the beta iOS as well. Obviously, I can't rule out the beta, but it will be on everyone's phones in less than a month, so if iOS 26 is causing additional freeze-ups on the head unit, it will take Can-Am issuing new firmware to fix whatever the incompatibility is.

 

[racoon]

Or Apple fixing the iOS update before it's released.

I just checked, and the iOS 26 update is supposed be announced on Sep 9, and released on Sep 15.

I think I'm going to wait awhile before updating my iPhone.

 

[Dansy]

It’s not the Beta, at least not for me, I get maps that freeze occasionally and I’m not on Beta, but the latest everything firmware, and it’s a crap shoot if the maps come up or not.

We are just beta testers for Can-Am, it’s that simple.

I installed one of those really cheap (less than $200 CDN) large screen in our smart car, it has front and back cameras, TPMS, engine diagnostics, and wireless CarPlay to list a few things, and CarPlay works every time, so go figure!

I love my Spyder, but the tech is really bad.