can-am survey

[Deanna777]

I did not get the survey. Deanna

 

[Vt. Rider]

I got the survey yesterday in the email.....filled it out and sent it back. It seems that they want to know how you "feel" about your spyder before, during and after the purchase. The entire survey is subjective, and they don't even ask about your likes/dislikes concerning the owning or operating of your machine.
IMHO, the survey will do absolutely nothing for the betterment of the spyder, but will probably make their ads/commercials more enticing.

 

[Kwalsh]

i got the email survey this morning and did it on my phone, i am now shopping to see what i can spend my $500 on
:yes::yes::yes::yes::yes:

 

[kbwitt]

I got the survey also and answered it. Only problem when it came to picking the state that I live in they DIDN'T HAVE SOUTH DAKOTA.

We through SD out of the states because the camp grounds and hotels are gauging way too much for Sturgis bike week. I have owned several businesses and yes prime season rates are Ok. . They are robbing you at least Jessie James used a gun so you did not feel bad like its my fault.

 

[Vader]

IGM!

You gotta be in it, to win it!
I thought the survey was good.

 

[Magdave]

Guess I am special ( not in the short bus way :roflblack they actually called me. It was a very interesting 1/2hr call and the rep and I were in total agreement about almost all of my complaints. :thumbup:

 

[ARtraveler]

I got the survey about :ani29: in general today. Filled it out like a good little owner. :roflblack::roflblack:

 

[manxman]

Survey

I filled out the survey and also voiced my concerns. I got a call from BRD and the person wanted to ask me some questions. It took a few emails to connect, We did not get into what I wrote on the survey as I was not kind. I started to tell him what I did not like about the dealership and I did all the talking. When i was done he said nothing, did not offer any suggestions just said goodbye. Is this an example of customer goodwill ?

 

[ARtraveler]

I filled out the survey and also voiced my concerns. I got a call from BRD and the person wanted to ask me some questions. It took a few emails to connect, We did not get into what I wrote on the survey as I was not kind. I started to tell him what I did not like about the dealership and I did all the talking. When i was done he said nothing, did not offer any suggestions just said goodbye. Is this an example of customer goodwill ?

I do not see them defending or criticizing a particular dealer when they are getting information from one side at the moment. I think the important thing was that they did call you back and that they listened to your complaints.

One complaint does not make for a bad dealer. Many similar complaints about a dealer will show a definite pattern though.

 

[Richardv]

Also did fill in a survey, and explained what I didn't like.....

I do not see them defending a particular dealer when they are getting information from one side at the moment. I think the important thing was that they did call you back and that they listened to your complaints.

One complaint does not make for a bad dealer. Many similar complaints about a dealer will show a definite pattern though.

I filled in a survey, and expressed that I was not satisfied with the billing. It took the mechanic more time than allowed by BRP to install my recall, and they charged me 0.7 hr on the other part of the work order that I was to pay for. But I stayed there, during the mechanic worked on the bike. I saw when he started working on the recall...

Anyway, I explained that on the survey, and a week after the service manager from the dealer called me to let me know that he just processed a credit of 0.7h in my account toward s my next purchase. I asked him if he understood my concern, and he replied 'absolutely' ....and then asked, am I right in my thinking? he said again 'absolutely'... so I tanked him, and used up my credit on my next purchase.!!!

I think this is customer care.!

Richard