Call from Carlo's boss

[Lamonster]

It never ceases to amaze me that the people who question BRP are portrayed as 'the bad guy' in all this.........

It's not about being portrayed as a bad guy, you got a phone call too yet instead of posting about that you decided to crap on Debs post with your Koolaid comment. Why not start your own post and tell us how you really feel? It's just sad that you can't post anything good without the same group of people making sure it's not good for long. That's how I see it anyway.

 

[Blane270sx]

:2thumbs:

 

[Magic Man]

It never ceases to amaze me how someone can take one members good experience and turn it into their bad experience. You guys are good :congrats:

If you think getting a "call from damage control central" is a sutiable "good experience" replacement for getting your Spyder fixed the first time, or in a reasonable time frame, then all I can say is......

:crackpipe:

Sorry Bro, I have to differ with you on this one big time.

It's been a freaking year already for DPS issues, and as far as taking 5 months for motor work? As a long time gearhead who's built many a motor yourself, you know that's just not right.

After 5 months for this repair you're right, there needed to be some hand holding, bugtt patting damage control getting done for sure.

What's right is right, and what's not is not! With how many of these issues are not really getting handled correctly is just not right.

Sorry, but no "phone call in the world" is a suitable replacement for getting your bike fixed right the first time.

Like they say....

"your actions are screeming so loud I can't hear what you're saying"

The actions taken on some of these problems screems so loud it's deafening!

Like this....

Just now AFTER 5 FULL MONTHS figuring out that BJT's motor needed replacement? Tell me what's up with that?

Lamont you have rebuilt your fair share of motors in your day. What did they suddenly see at day 149 that required a complete motor replacement that they did not see at, say day 20, or 30 or even 40?

I myself think it's just more damage control. It's been 5 months and this poor guy's motor is still all over the bench with no end in sight...

Somebody at BRP finally said "just give him a motor we need make this all go away."

New motor, 100% right choice! :clap:

Just one that should not have taken 5 months to make.

MM

 

[Lamonster]

All this has been said before over and over and I agree it should be a done deal by now but it's not. My point was why take a good experience and turn it into another bashfest? We don't have enough of those going already?

That's okay, I made my point and if you guys don't get it that's fine. Do what you got to do. :sour:opcorn:

 

[Magic Man]

All this has been said before over and over and I agree it should be a done deal by now but it's not. My point was why take a good experience and turn it into another bashfest? We don't have enough of those going already?

That's okay, I made my point and if you guys don't get it that's fine. Do what you got to do. :sour:opcorn:

We don't have a problem with you in anyway Bro. So please forgive us that have come to no longer want to hold out hope for the best.

I phone call is a nice extra touch sometimes indeed.

But to say that "shows they care about us" as machines continue to have issues or delayed repairs, please! Again almost a year for DPS issues, and 5 months for motor work?

I think it's safe to "go out on a limb here" and say this.....

I think everyone would be just as happy, if not happier if their machines were fixed correctly, and quickly and never even had to know Carlos's name, or ever have had to speak to him or any of the damage control people at BRP.

It's just some of us that once were on the band wagon have seen the light, and phone calls are not what's needed here timely fixes are.

MM

 

[Lamonster]

We don't have a problem with you in anyway Bro. So please forgive us that have come to no longer want to hold out hope for the best.

I phone call is a nice extra touch sometimes indeed.

But to say that "shows they care about us" as machines continue to have issues or delayed repairs, please! Again almost a year for DPS issues, and 5 months for motor work?

I think it's safe to "go out on a limb here" and say this.....

I think everyone would be just as happy, if not happier if their machines were fixed correctly, and quickly and never even had to know Carlos's name, or ever have had to speak to him or any of the damage control people at BRP.

It's just some of us that once were on the band wagon have seen the light, and phone calls are not what's needed here timely fixes are.

MM

I would agree to a point but after running motorcycle message boards for 10 years now I have yet to have Honda, Suzuki or Boss Hoss give out a phone number and contact if you have any problems. And they all have problems. It's better now but you use to have to rewire the Boss Hoss just to keep it on the road and that was on a $40,000 bike. I can't tell you how many transmissions popped on the Boss and yet there was no one from Boss Hoss stepping in to try and help the customers with their "major" issues on the boards.

The M109 has been popping drivetrains since day one and Suzuki has yet to come on our board or contact me and offer help. You want to talk about quality control and how long it takes to fix a problem? The 109 has had the exact same issues since 2006 and nothing has been fixed and no statements have been made from Suzuki. As a matter of fact if you have a drivetrain problem they will tell you "That's the first time we've heard of that". nojoke

When the GL1800 first came out it had major overheating problems and shortly after that the frames were cracking. This went on for years not months. Honda never did anything other than work through the dealers. You want to talk about some ticked off owners.

I would agree that it would be nice if everything on the Spyder just worked but at least if it doesn't BRP has made it pretty easy to go past the dealer and right to the manufacture for help. I see this as a good thing and you can bet that the owners on my other boards would have loved to have a name and a number they could call and talk to that was dedicated to just that bikes issues.

 

[Magic Man]

I would agree to a point but after running motorcycle message boards for 10 years now I have yet to have Honda, Suzuki or Boss Hoss give out a phone number and contact if you have any problems. And they all have problems. It's better now but you use to have to rewire the Boss Hoss just to keep it on the road and that was on a $40,000 bike. I can't tell you how many transmissions popped on the Boss and yet there was no one from Boss Hoss stepping in to try and help the customers with their "major" issues on the boards.

The M109 has been popping drivetrains since day one and Suzuki has yet to come on our board or contact me and offer help. You want to talk about quality control and how long it takes to fix a problem? The 109 has had the exact same issues since 2006 and nothing has been fixed and no statements have been made from Suzuki. As a matter of fact if you have a drivetrain problem they will tell you "That's the first time we've heard of that". nojoke

When the GL1800 first came out it had major overheating problems and shortly after that the frames were cracking. This went on for years not months. Honda never did anything other than work through the dealers. You want to talk about some ticked off owners.

I would agree that it would be nice if everything on the Spyder just worked but at least if it doesn't BRP has made it pretty easy to go past the dealer and right to the manufacture for help. I see this as a good thing and you can bet that the owners on my other boards would have loved to have a name and a number they could call and talk to that was dedicated to just that bikes issues.

All good points indeed!

So is what I'm hearing that....

Because all the other companies make poor products too, we should all just lay down and take it when things like this happen?

If Goldwing or M109 people did not make enough stink to get their problems handled than who is to blame. Surely not us Spyder owners who are trying to not allow that same fate to befall us?

I will never except a substandard product because "everybody else is making one too." Nor will a pat on the butt phone call ever make me "happy" in place of a proper repair or a proper working machine. Sorry, but I'm just not that easy.

If you think for one moment any one of my customers would except the answer that because XYZ company's products also fail it's OK for mine to? That they should be "happy" with that answer or except a "phone call" in place of a properly working product.

We are not perfect, nor are our products ether. But as anybody can tell you this type of run around would never happen to one of my customers.

Everybody makes mistakes.

What seperates the winners from the losers is what you do after they happen.

Just because other companies have made bad products does not mean I will ever lower my standards in the services I give or except as to what is normal when they are in fact substandard.

So, I guess we'll leave this one to, "we agree to disagree" and just leave it at that.

But hey if I "call you" will it all be OK than? :roflblack::roflblack::roflblack:

MM

 

[Lamonster]

 

[Smylinacha]

I was just getting home from work when HDX was on that call. I didn't hear all parties involved but I did hear HDX ask about them looking into our original dps and getting back to us shortly on what is wrong with it. When it was taken out for the dps swap it was supposed to go back to the engineers at BRP to break it open and see if anything was messed up with it. HDX wasn't going to post about the call until he heard back from them. Still haven't heard anything. So that tells me a) they haven't looked a it yet, b) they looked at it and can't find anything wrong so it could be something else other than the DPS itself or c) the old original DPS never made it back to BRP.

So he gave it time and was going to report on that but hasn't heard anything.

I also heard him ask the question about people whos warrantys expired - if they had a steering problem like others have had, would they cover this w/out the owner paying for it. They didn't give an answer.

He's not trying to bash or crap on anyone. He's trying to get to the bottom of things so I can ride my Spyder again. Riding season is starting soon but with no answers it's not gonna go very far.

If it were HDX or any of my kids on a Spyder I don't think I'd be comfortable with them riding it until I hear back on some things.

Nothing wrong w/ selling it and moving on but some of us, me included, do not own it outright and for what they are now worth, I couldn't sell it if I wanted to.

So I guess that is where all this frustration lies - safety, financially and waiting and waiting.

 

[Firefly]

People are frustrated - and many with good cause--- but the past is the past and nothing can change what BRP did or didn't do since the release of the Spyder. All BRP can do is try to handle these situations as best they can--- and BETTER than they have in the past. If they don't then Spyder owners will be dropping like flies.

I think everyone agrees that the situation for Deb and Brian was beyond unreasonable (I would have blown a gasket).

But what is done is done. BRP is trying to mend fences and I for one can respect what they are trying to do. Not sure how much more they can do, and for some there is nothing they could do to erase the past.

I think most of us are still willing to give them the benefit of doubt and think future dealings on such problems will be handled better.

Jumping on Carlo or Lamont isn't going to help anything. Fact of the matter is things wouldn't have moved forward to this point without those two.

Carlo seems to have a thankless job as he's not spending his days talking with the thousands of very happy Spyder owners. How about we cut the guy a little slack?

 

[Lamonster]

I was just getting home from work when HDX was on that call. I didn't hear all parties involved but I did hear HDX ask about them looking into our original dps and getting back to us shortly on what is wrong with it. When it was taken out for the dps swap it was supposed to go back to the engineers at BRP to break it open and see if anything was messed up with it. HDX wasn't going to post about the call until he heard back from them. Still haven't heard anything. So that tells me a) they haven't looked a it yet, b) they looked at it and can't find anything wrong so it could be something else other than the DPS itself or c) the old original DPS never made it back to BRP.

So he gave it time and was going to report on that but hasn't heard anything.

I also heard him ask the question about people whos warrantys expired - if they had a steering problem like others have had, would they cover this w/out the owner paying for it. They didn't give an answer.

He's not trying to bash or crap on anyone. He's trying to get to the bottom of things so I can ride my Spyder again. Riding season is starting soon but with no answers it's not gonna go very far.

If it were HDX or any of my kids on a Spyder I don't think I'd be comfortable with them riding it until I hear back on some things.

Nothing wrong w/ selling it and moving on but some of us, me included, do not own it outright and for what they are now worth, I couldn't sell it if I wanted to.

So I guess that is where all this frustration lies - safety, financially and waiting and waiting.

I was on the call and I heard give them a week. Kurt is the guy that will be looking into it and he just got back from Chile so he needs a little time to get caught up. He will ask for a report and will pass on what they found if anything. At least give the guy the week it asked for to start with before you get too excited.

 

[Smylinacha]

I'm not getting excited. I'm just saying that when others get upset they get cussed on. When others praise they get applauded.

Is it because people who dont' have problems don't wanna hear them? Is it because we gotta make sure the Spyder doesn't go away cuz many people who ride these things never rode two wheels before or there are other reasons and this is the only thing that's around right now and is available to a broad market of people (meaning people who are off two wheels now (me included) or never rode two wheels?) I really don't think BRP is going anywhere and I don't think the Spyder is going anywhere either. So no worries there. But there are people who have had problems and they would never be heard unless they say something. And, your forum is the place where anyone who goes on the net for Spyder stuff goes. And if the BRP people read it - very cool. And if owners or prospective owners read this - very cool. You should consider yourself the top of the list because this is the only place where things can get discussed. No other forums like this one out there. Good posts and bad included.

Edit to add: Glad Kurt will be looking into this. I will await his response.

I was on the call and I heard give them a week. Kurt is the guy that will be looking into it and he just got back from Chile so he needs a little time to get caught up. He will ask for a report and will pass on what they found if anything. At least give the guy the week it asked for to start with before you get too excited.

 

[Rando]

You should consider yourself the top of the list because this is the only place where things can get discussed. No other forums like this one out there. Good posts and bad included.

:2thumbs::agree:

 

[northramp]

Friends:

Let me say that last year I had a personal experience with Kurt as my bike was one of the first to exhibit issues that were now solved by the now infamous ground wire fix. Kurt, through my dealer sought me out, shared how concerned BRP was ..AND took active steps to advise me every couple of days what they were doing to troubleshoot it and fix it. Fix it they did and I must say I have never had that type of a response from a manufacturer before. So I can share that I personally know how awful this can be as we all go thru this , but you are in very good hands with Kurt who is a rider with us , cares deeply and will get you fixed. :thumbup:

 

[dltang]

It never ceases to amaze me how someone can take one members good experience and turn it into their bad experience. You guys are good :congrats:

I was thinking the same thing Lamont. There are plenty of threads lamenting the issues of BRP and the DPS. Take this to those threads. My thread was about a good experience.

It never ceases to amaze me that the people who question BRP are portrayed as 'the bad guy' in all this.........

No one called you a bad guy and I don't think you are. You have some legitimate grips and I too have had my issues. My only issue here is this, take it where it belongs. There must be 7 or 8 threads regarding all the horrible things about BRP and the DPS and steering issues. This thread was my personal experience which I found helpful. It may not be the solution for everyone, but it did make me feel better and that is why I posted it.

 

[Smylinacha]

I'll just keep my lip zipped from now on, I'm sure that would make the majority of this forum happy. I'll be lurking but that's about it.

Edit to Add: And Deb - I am very happy that you got your Spyder back and it's all fixed and you are riding again (when the snow isn't so bad). And I hope Brian gets his back soon too!

 

[bjt]

Like Smylinacha, we are financially tied to our Spyders at the moment and, even if there was a comparable option by another manufacturer, we couldn't make a change at this time. Knowing that, we have worked with BRP and our dealer and got some resolution to our problem. Mistakes were made by BRP, the dealer and us (for not trying to get Carlo involved sooner). We are working through them and Carlo and his boss are doing what they can to make us happy again.

 

[dltang]

I'll just keep my lip zipped from now on, I'm sure that would make the majority of this forum happy. I'll be lurking but that's about it.

Edit to Add: And Deb - I am very happy that you got your Spyder back and it's all fixed and you are riding again (when the snow isn't so bad). And I hope Brian gets his back soon too!

Thanks Kim, I am hoping for the day when you feel good riding yours again too. I still think you guys should make a trip to Michigan.

 

[bone crusher]

Like Smylinacha, we are financially tied to our Spyders at the moment and, even if there was a comparable option by another manufacturer, we couldn't make a change at this time. Knowing that, we have worked with BRP and our dealer and got some resolution to our problem. Mistakes were made by BRP, the dealer and us (for not trying to get Carlo involved sooner). We are working through them and Carlo and his boss are doing what they can to make us happy again.

I would think that due to the problems the two of you are having that Carlo and BRP would give you a goodwill gift certificate for some free service or a goodie or two. This would be going beyond the call of duty and would be a very nice gesture...you two have been very positive BRP advocates and have been more than patient...

 

[dltang]

Then how is it a 'discussion', on a 'discussion board', if only one side of an opinion or issue is acceptable to discuss?

Unfortunately, this has become an extremely divisive issue. If someone is going to initiate a thread about any of the current 'hot button topics', they should be prepared to hear from all sides. You present your side, someone else counters and presents theirs. Maybe we don't want to hear it, but to say "anyone who posts in my thread has to agree with me", doesn't strike me as being right either.....

I agree that this is a discussion board. I also agree you have some very valid points. But once again as a discussion board, that is why each topic has a separate thread. There are many threads in place where many people have stated their opinion on BRP or the DPS. I am not saying you have to agree with anything, I don't think I was looking for agreement or validation. It is just that so many of these topics go way off of their original intent. Look at this one. What does this current conversation have to do with my phone call. I am not trying to get everyone to love BRP or agree with me. I am trying to figure out why we can never have a thread that is positive? Lou, you have stated on occasion that it bothers you that some of us only want to see positive things or we don't want to discuss the real issues or something to that affect. I am obviously paraphrasing here. But to turn it around. It kind of bothers me that every single positive thread that is posted regarding BRP, you can't leave alone. This goes both ways. No they are not perfect, but I was trying to shine some light on the situation.