BRP shipping updates..

[Danimal]

Looks like the SE5 bikes won't arrive until November 30th.....


Here is the information with the new shipping dates:


http://www.can-amtalk.com/forums/index.php?s=&showtopic=5584&view=findpost&p=47765

 

[Danimal]

I would contact your dealer on Tuesday and have them confirm things.

That information came from Tharkun, who has constant communication with his dealer. The information came from BOSSWEB.... which is the system that dealers use to access all types of information. Your local dealer can log in and check this out.

I would pressure your dealer on it......

You're feeling the frustration that many felt during the first round.

I'm sure it will work out one way or another......

 

[trikester]

I'm still wondering what the big deal is over the SE5? If it is the shifting then I don't get it. The manual shifting on my Spyder works great! Maybe I'm just going from my experience with some of my antiques, which don't always shift well, but I find my Spyder to be precise and quick in shifting and easy to find neutral at the stop lights. Even in heavy, stop and go traffic, it's easy to shift down and up.

I think it would be better to buy an original Spyder now, and ride all summer, than to wait until the beginning of winter just to get the push button shifting. Of course I'm assuming, here, that the originals are shipping without a long wait now.

Frank

 

[Twodog185]

The only thing I would do to an SE5 is completely get rid of the foot brake and install a treadplate floorboard below the pegs. The hydraulic hand brake is plenty for braking. Pegs could be moved to the outer cowl location slightly angled to provide bracing for heavy cornering support. City and highway riding, feet can rest on the treadplate ...anywhere you want. Shifting and braking at the handlebars. Hmmmmmmmm.

 

[RTGENE]

Hold on there Can-Am
Best watch your step on this delivery thing.
Just so you know:
We will not read the safety card !!!
Your obnoxious message will be ignored!!!
We will work hard to find a bypass for pushing M!!!
This is America and we cannot/will not wait.
We will not tolerate an additional one day extension for any reason.
ON THE OTHER HAND
After The Spyder arrives we will gratefully thank you and will tell everyone what a wonderful company and what a superior product you have made.
smilingene

 

[SpyderMark]

I'm still wondering what the big deal is over the SE5? If it is the shifting then I don't get it. The manual shifting on my Spyder works great!

Stopped for gas the other day and spent about 10 minutes talking to a guy about Spydie. I thought it a bit odd he sat in his truck the entire time we were speaking. He asked lots of questions about how easy it is to ride, cost, the usual stuff -- sat in his truck the whole time.

Finally, he told me he had lost his leg in a motorcycle accident and had been looking for something to ride for years. He knew a motorcycle was not an option because he couldn't hold one up with his prostetic leg. He said he couldn't afford to spend the 30 grand or so for a traditional trike and was ready to conclude he just wouldn't ride ever again. He'd seen me pull into the station for gas and thought Spydie looked cool, but was prepared to find out he couldn't afford it eith.

When I told him he could get one for around 17 grand all in, he got really excited, but then he wondered how he might ride with only one leg. I asked which leg he'd lost and he said his left. I told him a semi-auto version of the Spyder would be available this fall. I suggested as long as he had enough of a leg to hold himself on around left-hand turns he'd have no problems riding a Spyder.

I could actually see tears well up in his eyes...

Regards,

Mark

 

[NancysToy]

Stopped for gas the other day and spent about 10 minutes talking to a guy about Spydie. I thought it a bit odd he sat in his truck the entire time we were speaking. He asked lots of questions about how easy it is to ride, cost, the usual stuff -- sat in his truck the whole time.

Finally, he told me he had lost his leg in a motorcycle accident and had been looking for something to ride for years. He knew a motorcycle was not an option because he couldn't hold one up with his prostetic leg. He said he couldn't afford to spend the 30 grand or so for a traditional trike and was ready to conclude he just wouldn't ride ever again. He'd seen me pull into the station for gas and thought Spydie looked cool, but was prepared to find out he couldn't afford it eith.

When I told him he could get one for around 17 grand all in, he got really excited, but then he wondered how he might ride with only one leg. I asked which leg he'd lost and he said his left. I told him a semi-auto version of the Spyder would be available this fall. I suggested as long as he had enough of a leg to hold himself on around left-hand turns he'd have no problems riding a Spyder.

I could actually see tears well up in his eyes...

Regards,

Mark

Neat story! Thanks for sharing.
-Scotty

 

[Danimal]

I don't know why anyone would bet that BRP would be early on the delivery of anything. This has not been the case with anything else they have come out with. The BOSSWEB is something that only dealers have access to. Tharkun has a very close relationship with his dealer and service tech.. so they let him in on all the newest information.

I ordered mine in late July and was originally told March 2008 delivery... then they said maybe January.... but my contract said end of March. I never called or bothered them as I didn't really care if I got it in January.... in Michigan.... : .

Mine came in mid March.

There were PLENTY of people that were very upset about the wait.... I believe BRP was meeting the delivery dates, but people were just too optimistic about getting them early.

Let us know what you find out.... Print out the information from Can-amtalk and show it to your dealer. They should be able to log in to BOSS and check it out.

 

[Star Cruiser]

Two things to add to this thread.
First: the delivery date - I talked to my Dealer last week to confirm the delivery date of my SE5. He originally told me Mid May. I Originally heard july, so was a little skeptical about that anyway. He called the factory and was told it would now be August. I am only hoping that it won't be a whole lot later than that!

Secondly: I too lost my left leg in a bike accident (in 2005) so the shifter was going to be a problem on whatever bike I purchased. My original plans were to modify a V-Star 1300 with a Klictronic Shifter. The reverse was still going to be an issue as my "knee" buckles when I apply any force to it in the opposite direction to walking forward. When I heard about the Spyder SE5 in December, that was all I could think of as a bike without any necessary modes. It was like it had my NAME ON IT. So I ordered it then and there.

If I have any modes it might just be a floor board. I am just thinking about my left foot slipping off of the peg, if I don't have a decent Heel on my boot to "hook" onto the peg.

I don't really want to wish away the summer for you guys who already have your Spyders, But I want August to get here REAL SOON

 

[captainryder]

I'm biting my tongue here... :redfaced:

AS you know, I'm the one that thought it would be fun to bet when an SE5 will finally be owned.... I think that the official word is still for those who ordered before Feb 29th, 2008 delivery by September 30th..... It's the last official BRP news release (as Derwin has stated). But I still think late June or July.... (The glass is half full). But just to ease everyone's mind.... :

A plea to anyone going to VALCOURT HOMECOMING... per the chat... "SE5's will be available to ride at Valcourt" So would somebody kindly ask..."When are these things going to be officially in production or delivered?" And don't let them hold out with a response of refer to the website ! Someone up there knows if they are being produced or what maybe the hold-up.... be a detective. Ask a factory worker what the scoop is. Thanks.

 

[Star Cruiser]

A plea to anyone going to VALCOURT HOMECOMING... per the chat... "SE5's will be available to ride at Valcourt" So would somebody kindly ask..."When are these things going to be officially in production or delivered?" And don't let them hold out with a response of refer to the website ! Someone up there knows if they are being produced or what maybe the hold-up.... be a detective. Ask a factory worker what the scoop is. Thanks.

I was also quoted that the SE5 would be available at Americade for a Demo. You have a good point then, why for the demo and not in MY GARAGE?

I like the 1/2 full approach though ;D

 

[Danimal]

This is going down just like the first round of PE units... lots of poor communication by the dealers and BRP... and lots of frustrated customers.

"I don't think it is unreasonable to expect an order as written in the contract."

I agree 100%. But what can you really do about it? If the date on the contract comes and you don't have your Spyder... you can get your $$$ back... maybe even before if you really want.

But what is that going to accomplish?? You end up without a Spyder.. and they simply sell it to the next person in line.

Considering you are buying this unit for years of usage.... do you really want to throw out those years of enjoyment because they end up a month late on delivery?

I know you really want to get some ryding in before winter.....but even with a September delivery you had pretty limited driving time left in the year.

Another option would be to learn to drive a unit with a clutch.... it's really pretty easy... and you could have a Spyder within a few weeks! My dealer has 2 on their floor... prepped and ready to go... in Kalamazoo Michigan.

If you're dead set on finger shift you could even add a Pingel easy-shift for $900... which makes it similar to the SE5.... but you still have to use the clutch when starting and stopping.

The nice thing about the Pingel is you can still shift manually if you want.

I enjoy the shifting.. makes it more fun if you ask me.

 

[Danimal]

Yup... I completly understand your anger and frustration.... this is round two of the BRP screw-up on shipping dates. Doesn't sound like they learned anything from the PE fiasco.

Understand about the clutch... was just giving you options.


BRP has really screwed up on communication and delivery. For me it wasn't a big deal because it was during the winter months... and I didn't mind not having to pay for the Spyder for those 2 months... but they did technically meet the deadline on my contract. It also worked out well for me because they had recalls that I didn't have to mess with.

 

[SpyderMark]

Incompentence makes people angry. Especially when it involves their money. And there has been a great deal of incompetence on the part of BRP in regards to this product. Just keeping it real.

REALITY CHECK!

BRP conceived, designed, developed, produced, manufactured and brought to market a three-wheeled vehicle offering an open-air riding experience completely different from anything else ever offered in a production vehicle in a time frame that almost boggles the mind. The Spyder comes from a reputable, world-wide manufacturer and sports unmatched performance, comfort, safety, styling and most importantly, PRICE! The daring in this venture cannot be overstated -- especially when you consider the litigious society in which we live here in the US.

Compared to any of the custom (perhaps soon to be production if the rumors about Harley Davidson are true) offerings in the traditional three-wheeler market, the Spyder is so far ahead in terms of price, performance, technology and safety, there is literally no competition. Trust me, I've ridden products from all the major trike producers...

With a bare minimum of training, literally anyone with a bit of common sense and caution can climb aboard a Spyder and have a ball while riding quickly and safely. That's because the product engineers at BRP incorporated a remarkable feature on the Spyder called the Vehicle Stability System (VSS). Combined with anti-lock brakes and traction control, VSS makes riding the Spyder an almost care-free experience. Some complain about the "nanny" preventing them from having fun, but if you ever have the VSS kick in on a busy three-lane interstate preventing a spin out in traffic at highway speed, you'll never complain about the nanny again! Ask me how I know...

There is no question BRP stumbled a bit in the marketing department. Broken promises, so-called "misunderstandings," trouble with counting, etc. have all led -- justifiably -- to wariness, bitterness and outright mistrust on the parts of some customers. That's probably why in this case a rumor alone is enough to raise hackles for some folks. The reality is we have no official word from BRP as yet, so we don't know for sure projected delivery dates have changed.

Incompetence? In the marketing department, no doubt. But if I had to choose an area for BRP to be incompetent, I would definitely rather it be in marketing than in design, development, styling, production and cost. I'm as disappointed as the next that BRP stumbled, but five out of six ain't bad!

In my opinion, a stumble in marketing does not detract from the excellence in technology, performance, safety, styling and cost that is the Spyder.

Regards,

Mark

 

[bjt]

I'm biting my tongue here... :redfaced:

AS you know, I'm the one that thought it would be fun to bet when an SE5 will finally be owned.... I think that the official word is still for those who ordered before Feb 29th, 2008 delivery by September 30th..... It's the last official BRP news release (as Derwin has stated). But I still think late June or July.... (The glass is half full). But just to ease everyone's mind.... :

A plea to anyone going to VALCOURT HOMECOMING... per the chat... "SE5's will be available to ride at Valcourt" So would somebody kindly ask..."When are these things going to be officially in production or delivered?" And don't let them hold out with a response of refer to the website ! Someone up there knows if they are being produced or what maybe the hold-up.... be a detective. Ask a factory worker what the scoop is. Thanks.

I believe that all the factory workers have the day off. The only people we'll be able to talk to is management and engineers so I wouldn't count on someone being able to get "the inside scoop" as to what is really going on with the SE5s. Besides, most factory workers only know rumors anyways. I know this because I am a factory worker. We deal in rumors constantly. ;D

REALITY CHECK!

BRP conceived, designed, developed, produced, manufactured and brought to market a three-wheeled vehicle offering an open-air riding experience completely different from anything else ever offered in a production vehicle in a time frame that almost boggles the mind. The Spyder comes from a reputable, world-wide manufacturer and sports unmatched performance, comfort, safety, styling and most importantly, PRICE! The daring in this venture cannot be overstated -- especially when you consider the litigious society in which we live here in the US.

Compared to any of the custom (perhaps soon to be production if the rumors about Harley Davidson are true) offerings in the traditional three-wheeler market, the Spyder is so far ahead in terms of price, performance, technology and safety, there is literally no competition. Trust me, I've ridden products from all the major trike producers...

With a bare minimum of training, literally anyone with a bit of common sense and caution can climb aboard a Spyder and have a ball while riding quickly and safely. That's because the product engineers at BRP incorporated a remarkable feature on the Spyder called the Vehicle Stability System (VSS). Combined with anti-lock brakes and traction control, VSS makes riding the Spyder an almost care-free experience. Some complain about the "nanny" preventing them from having fun, but if you ever have the VSS kick in on a busy three-lane interstate preventing a spin out in traffic at highway speed, you'll never complain about the nanny again! Ask me how I know...

There is no question BRP stumbled a bit in the marketing department. Broken promises, so-called "misunderstandings," trouble with counting, etc. have all led -- justifiably -- to wariness, bitterness and outright mistrust on the parts of some customers. That's probably why in this case a rumor alone is enough to raise hackles for some folks. The reality is we have no official word from BRP as yet, so we don't know for sure projected delivery dates have changed.

Incompetence? In the marketing department, no doubt. But if I had to choose an area for BRP to be incompetent, I would definitely rather it be in marketing than in design, development, styling, production and cost. I'm as disappointed as the next that BRP stumbled, but five out of six ain't bad!

In my opinion, a stumble in marketing does not detract from the excellence in technology, performance, safety, styling and cost that is the Spyder.

Regards,

Mark

:agree:

Amen brother.

 

[Smylinacha]

That stinks! :cus:
I ordered the Roadster Red - not the automatic one and my dealer told me end of August. So I showed up a couple of weeks ago to test ride the yellow they got in and he told me I could swap and have a yellow one before July 4th so I did that. Now I'm starting to wonder though - seems like they keep delaying deliveries of product. I'm gonna call him tomorrow.

 

[bjt]

I don't know if I would worry about currently shipping Spyders. I think these current issues are related to SE5 delivery dates only. At least I haven't heard recently of anyone expecting an SM5 but getting told there is a delay.

 

[Danimal]

Mark, I agree with everything you said.... except the stuff about the Marketing Dept. The Marketing people did what they were supposed to..... MARKET the product. I think the real beef is with the fulfillment department.

 

[SpyderMark]

No reality check, my friend. Everybody already is aware of the great vehicle that they have produced. This conversation was about the delivery date screw-ups. They also screwed-up the "Premier Edition" numbering. The incompetence that we are talking about is indeed in these areas only.....no others. Is it wrong to have a discussion about this just because they got everything else right? I think mature individuals can discuss ALL areas of concern related to this product. I have discussed the areas that they did a GREAT job on, and I do still LOVE this product. But that still does not dismiss the incompentence they have showed in these other areas. That was the point these posts.

Derwin,

I apologize if I offended -- that was not my intent. Neither was my intent to shut down this discussion about your concerns. I understand your frustration; I waited for delivery just like everyone else. There were many, many rumors, suggestions and innuendos floating around the forums during my wait. These fueled a great deal of frustration in myself and others who were waiting. In the end, I received my Spyder before the guaranteed delivery date as promised, and all the frustration I experienced derived and fed from the rumors floating around, not because BRP failed to meet its agreed-upon obligation. BRP said I would receive my Spyder before a certain date, and I did. To my knowledge, EVERYONE with a guaranteed delivery date received their Spyder on schedule.

The biggest (and only that I know of) marketing stumble by BRP as regards my Spyder is the premier edition number. I got #2523. We've all already heard BRP's explanation; we each hold our own opinions about it. Personally, I could care less -- I didn't buy the machine as an investment. I already get more attention than I want being one of the first to own and ride one in the STL area. To date, no one has even noticed the premier edition label unless I pointed it out. My attitude about premier edition numbering DOES NOT in any way mean others shouldn't be annoyed.

Since we are, however, sharing our personal opinions, here's how I see the current situation:

-- There is rumor of a delivery delay for SE5 models
-- We still have no official word from BRP regarding a delivery delay
-- You voiced your concern with your dealer
-- Your dealer is following up with BRP
-- If BRP announces a delivery delay and offers to return your deposit you have lost no money

I don't believe BRP announces delivery dates with the intent not to meet them. After all, if there is a delivery delay, the biggest loser is BRP! Their reputation takes a hit, they likely lose sales and the delay means they pay more interest on their R&D investment.

By extolling the virtues of the machine I hoped to instill some confidence in BRP as a company, not to say your frustration isn't real or justified. I merely hope to point out BRP HAS done a remarkable job overall in bringing such a unique machine to the masses. And so far, to my knowledge, no one has lost money because of a delivery delay.

In short, I'm saying before we have a BRP bar-b-que in the court of public opinion, we should wait to get all the facts...

Regards,

Mark

 

[Danimal]

Again, I agree with you Mark.... but realize the November 30th delivery information came from BOSSWEB.... so it can't really be called a 'rumor'.

SE5 Certificates that were created between November 5, 2007 and February 29,2008 will be shipped by November 30,2008.

SE5 Certificates that were created between March 1, 2008 and July 31,2008 will be shipped by November 30,2008.


People need to realize that the November 30th is the LAST ship by date. My last ship-by date was March 30th.... and I got mine around March 15.

I also agree that I personally don't know of a single Spyder owner that did NOT receive their delivery by the guaranteed date. I know of MANY that were confused about the delivery date, and were upset they didn't get theirs sooner than the final date... but that is not BRP's problem.

Much of the problem is that when someone is told two dates like "end of September or end of November", all they hear is "end of September".

If you have it in writing that is a different thing, but that could also be a dealer error.

Correct me if I'm wrong here, but didn't Derwin's dealer already make the mistake of telling him he would get it sometime this summer, but that was a mistake because they were thinking SM5 ???

Again, I don't know of anyone that didn't get their Spyder by the guaranteed delivery date.