BRP not talking

[boborgera]

basically to those who think that these issues are nothing, and that is the norm..that long in the shop, serious safety issues..and that is to be acceptable?

Got you , Last year my Spyder was in the shop 45 days and 18 hundred dollars ++ [my dime] Last straw, So i just bit the bullet and bought a Tri Glide, Lost a lot of money but that's another story.
I stay on Spyderlovers because i like the people on this forum and love the Comradeship.
And if i can help anyone with any knowledge i might have picked up over the years i try to help out.
Life is short, If your not happy with a particular Tirke Move on.:dontknow:
.

 

[SteveMac]

basically to those who think that these issues are nothing, and that is the norm..that long in the shop, serious safety issues..and that is to be acceptable?

Speaking for myself here, but I do not think your issues are "nothing". You have had some problems for sure. Also, I am not saying it is acceptable.

All I am saying is that (it appears) your issues have been fixed and although it stinks that you had to wait that long for a part for the exhaust (which is where a great deal of the shop time appears to come from?) So since those issues have been fixed, I just don't see a lemon law case.

I am not an expert, but you asked for opinions? :dontknow:.
I thought lemon law applied if you had a problem that couldn't be resolved. IF the current problems have been addressed and fixed, then I don't think you are going to win a lemon case based on your fears for the future.

You mentioned an extended warranty. Did you purchase the extended warranty? If not, why not? Should BRP now give you for free an extended warranty when others like myself have purchased one? :dontknow:

I understand that your RT is your "baby" and it is your money on the line, so I am not as emotionally invested in this as you are and I don't feel your frustration, which I DO think you should have. You are rightfully frustrated.

Look, if you truly are committed to pursuing a lemon case, then by all means pursue it. It sounds like you either have your mind made up or you just want some confirmation to proceed.

Good luck to you. I hope you get everything you want.
But don't ask for opinions if you don't want them. :lecturef_smilie:


:banghead::banghead::banghead:

 

[pitbull]

love my RT, but it has several issues and qualifies for the lemon law in our state (WA) I have tried to get threw my dealer and he gave me the number in Canada..they tell me to call our area rep..just keep going around and around..getting seriously unhappy about this and dont want to have to hire a lawyer. Any thoughts from anyone who has had problems?

IF YOU WERE CLOSER I'D SAY BRING IT BY AND WE WOULD GET TO THE BOTTOM OF ALL OF THIS......Sometimes its not ALL BRP's Fault......I've seen far more setup issues than i have factory flaws......for what its worth

 

[JimAtLaw]

Speaking for myself here, but I do not think your issues are "nothing". You have had some problems for sure. Also, I am not saying it is acceptable.

All I am saying is that (it appears) your issues have been fixed and although it stinks that you had to wait that long for a part for the exhaust (which is where a great deal of the shop time appears to come from?) So since those issues have been fixed, I just don't see a lemon law case.

I am not an expert, but you asked for opinions? :dontknow:.
I thought lemon law applied if you had a problem that couldn't be resolved. IF the current problems have been addressed and fixed, then I don't think you are going to win a lemon case based on your fears for the future.

You mentioned an extended warranty. Did you purchase the extended warranty? If not, why not? Should BRP now give you for free an extended warranty when others like myself have purchased one? :dontknow:

I understand that your RT is your "baby" and it is your money on the line, so I am not as emotionally invested in this as you are and I don't feel your frustration, which I DO think you should have. You are rightfully frustrated.

Look, if you truly are committed to pursuing a lemon case, then by all means pursue it. It sounds like you either have your mind made up or you just want some confirmation to proceed.

Good luck to you. I hope you get everything you want.
But don't ask for opinions if you don't want them. :lecturef_smilie:


:banghead::banghead::banghead:

I think he was looking for opinions as to how to get satisfaction, rather than people arguing that one day in ten of ownership in the shop should be fine, suggestions that BRP shouldn't replace burnt panels if they aren't immediately/already flaking off paint on the outside or cracked, etc. Folks are quick to defend the OEM because they love their mounts and have had great experiences themselves, but it sounds like the OP's experience has been pretty problem laden, and for him to get retorts that his bike is fine and he should be happy is not the kind of advice he was seeking IMHO.

 

[CyncySpyder]

Speaking from personal experience from being in your shoes last year

I'm not a lawyer, but I did have one on retainer about this time last year, for very similar reasons that you have been dealing with yourself. Had our 2010 RT-S for all of 9 days before I almost ran a man over in a cross walk, cause the bykes SE5 decided it wanted to keep going instead of coming to a stop. Went into the shop for 45 days. Got it back, had it for roughly 2 weeks, then back into the shop for another 30 some days, all this in the first three months of ownership, are you serious??? Belive me, I know your frustration & also, the lack of faith you have in that particular unit, they could give you gold tupperware for it but you still wouldn't have faith in it, once thats busted, not sure you can ever get that peace of mind back.

I read over your states Lemon Law & you have every right to proceed forward to Arbitration. But sadly, from my uneducated understanding of your states Lemon Law, your case would probably be dismissed in Arbitration, but thats just my opinion (& experience) in dealing with BRP in cases such as yours.

BRP had just brought Carlo on the scene when my problems stated last year & he did everythin g he could at the time to satisfy me, but like you, I had lost all faith in my unit & wanted them to take it back. Unlike you tho, I didn't have the law on my side, cause I bought our first Spyder in WV & their Lemon Laws DO NOT INCLUDE MOTORCYCLES, which I read that in WA, as long as its above a 750CC, which your Spyder is, then its covered.

The number for Carlo was given to you in a previous post and I HIGHLY recommend that you get in touch with him concerning your issues. He's a good man and after working with him on my own Spyder issues & meeting him in person last year at Lamonts Bar-B-Q, I can't think of a better person to be our go to guy when it comes to dealing with BRP, he's truly empathetic to owners problems & have helped many of us out of a bad situation. I seriously doubt if BRP would allow him to make the call of buying your particular unit back, based on reading your issues & downtime, but again, Im not a lawyer & its not my call to make, but he will do whats in his power to help you. Being a new owner can be frustrating enough on its own without having all of the other issues that you've been having. Just know, your not alone out there. The SpyderLovers Community is really more like an extended family & most of us try to help out in any way we can.

If you'd d like to talk about this more, send me a PM with your number & the best time to call & I'll give you a ring. No magic answers here, just someone thats walked a mile in your shoes & IS STILL VERY ADICTED TO HIS SPYDER. (ok, so its Teddys Spyder, but I get to cheuffer & pay for it:yes

 

[SteveMac]

I think he was looking for opinions as to how to get satisfaction, rather than people arguing that one day in ten of ownership in the shop should be fine, suggestions that BRP shouldn't replace burnt panels if they aren't immediately/already flaking off paint on the outside or cracked, etc. Folks are quick to defend the OEM because they love their mounts and have had great experiences themselves, but it sounds like the OP's experience has been pretty problem laden, and for him to get retorts that his bike is fine and he should be happy is not the kind of advice he was seeking IMHO.

:dontknow::hun:
Once again,
Not saying he should be satisfied or happy. I think he SHOULD be frustrated.
Not saying it is acceptable. It isn't.
Not defending BRP.
Just saying I don't think lemon law will prevail here. Which is relevant to his OP.

Sorry, I don't know how to be any more clear, so I'll be done with this thread. :doorag:

 

[ARtraveler]

Very good advice and help in #25 above. :thumbup:

 

[SpyderAnn01]

So I'm not a lawyer and I didn't stay in a Holiday Inn last night but here is my fuel for the fire. The OP's location is Washington and I'm assuming this is State not DC. Here is a link to the state's Attorney General website discussing lemon law http://www.atg.wa.gov/LemonLaw/General.aspx I would say that he does not have a claim under the first two categories but may have one on the third or fourth.

 

[bodymanpainter]

Got you , Last year my Spyder was in the shop 45 days and 18 hundred dollars ++ [my dime] Last straw, So i just bit the bullet and bought a Tri Glide, Lost a lot of money but that's another story.
I stay on Spyderlovers because i like the people on this forum and love the Comradeship.
And if i can help anyone with any knowledge i might have picked up over the years i try to help out.
Life is short, If your not happy with a particular Tirke Move on.:dontknow:
.

I have to agree! :f_spider:

 

[MouthPiece]

I'm not a lawyer, but I did have one on retainer about this time last year, for very similar reasons that you have been dealing with yourself. Had our 2010 RT-S for all of 9 days before I almost ran a man over in a cross walk, cause the bykes SE5 decided it wanted to keep going instead of coming to a stop. Went into the shop for 45 days. Got it back, had it for roughly 2 weeks, then back into the shop for another 30 some days, all this in the first three months of ownership, are you serious??? Belive me, I know your frustration & also, the lack of faith you have in that particular unit, they could give you gold tupperware for it but you still wouldn't have faith in it, once thats busted, not sure you can ever get that peace of mind back.

I read over your states Lemon Law & you have every right to proceed forward to Arbitration. But sadly, from my uneducated understanding of your states Lemon Law, your case would probably be dismissed in Arbitration, but thats just my opinion (& experience) in dealing with BRP in cases such as yours.

BRP had just brought Carlo on the scene when my problems stated last year & he did everythin g he could at the time to satisfy me, but like you, I had lost all faith in my unit & wanted them to take it back. Unlike you tho, I didn't have the law on my side, cause I bought our first Spyder in WV & their Lemon Laws DO NOT INCLUDE MOTORCYCLES, which I read that in WA, as long as its above a 750CC, which your Spyder is, then its covered.

The number for Carlo was given to you in a previous post and I HIGHLY recommend that you get in touch with him concerning your issues. He's a good man and after working with him on my own Spyder issues & meeting him in person last year at Lamonts Bar-B-Q, I can't think of a better person to be our go to guy when it comes to dealing with BRP, he's truly empathetic to owners problems & have helped many of us out of a bad situation. I seriously doubt if BRP would allow him to make the call of buying your particular unit back, based on reading your issues & downtime, but again, Im not a lawyer & its not my call to make, but he will do whats in his power to help you. Being a new owner can be frustrating enough on its own without having all of the other issues that you've been having. Just know, your not alone out there. The SpyderLovers Community is really more like an extended family & most of us try to help out in any way we can.

If you'd d like to talk about this more, send me a PM with your number & the best time to call & I'll give you a ring. No magic answers here, just someone thats walked a mile in your shoes & IS STILL VERY ADICTED TO HIS SPYDER. (ok, so its Teddys Spyder, but I get to cheuffer & pay for it:yes

Excellent opinion and excellent advice.

Chris

 

[Firefly]

ok, some of the issues:

1. The front trunk kept popping open while traveling down the road, was in the shop 5 times before it was finally fixed
2. The manifold cracked at the head, this happened to a few bikes. All the inner panels were burnt, but not replaced per BRP, the belt was not thought to be damaged either. It spent over 4 weeks in the shop waiting for new muffler to be sent from Canada.
3. Temp gauge seized, overheating the bike yet again. Another week in the shop
4. The tack froze up, the whole gauge was replaced and now the bike started back at zero miles even tho it is actually at 11k, which was not documented, thus if I sold it I would not have to state that there was 11k more miles on it then is says
5. 5 recalls.
Items 1 and 2 qualify the bike to go under the lemon law

All of these things were taken care of by BRP, my dealer has been great, but I am concerned that with all this happening in the last 18 months, what is going to happen once the warranty is up?

Bummer for your problems--- what year is your Spyder?

Item #1 --Should have been a simple fix. I frankly would have just fixed it myself if the dealer wasn't getting it on the first try. No way will that qualify for Lemon Law.
Item #2 --This would be the biggest complaint I would have had. Not sure it qualifies since they fixed it. Not sure cosmetic fixes like the panels are Lemon Law material??
Item #3 --So the Spyder overheated and went into limp mode then?
Item #4 --This has happened to others - needing the cluster replaced and resetting to zero. When the dealer hooks up to BUDS it still knows the actual mileage. If you sold it I would get a printout from BUDS, or take a photo of the screen showing the mileage and be honest with the buyer.
Item #5 -- While maybe a pain, all vehicles have recalls. My van has had 4 or 5. Those are things that are just fixed at no cost to you - regardless of warranty.

Sorry, but I just don't see cause for Lemon Law here - I don't believe you can just 'group' problems together and scream 'Lemon Law'. From my (limited) knowledge of such laws, it has to be the same problem that they have been unable to fix repeatedly.

I really think your problem is more of a dealer problem. Sounds like they just are not on the ball. Find a new dealer!

If you really want to keep on Spydering and be done with this-- I'd look into trading it in for a new 2012!

Hope you can get this resolved to your satisfaction one way or another!

Good Luck!

 

[NancysToy]

...Item #4 --This has happened to others - needing the cluster replaced and resetting to zero. When the dealer hooks up to BUDS it still knows the actual mileage. If you sold it I would get a printout from BUDS, or take a photo of the screen showing the mileage and be honest with the buyer.

BUDS will not show the actual mileage once the cluster has been replaced. I'm on my fourth cluster, and the dealer had to ask my true mileage. Under Washington law, it appears that this may qualify as a defect, because it reduces resale value, but it would be hard to prove. I don't care for the situation, so it is sure nothing that I wish to get upset about...but some folks may feel differently. Frankly, if anything, I wish BRP would address the issue, providing a means of transferring the odometer data via BUDS, or programming replacements at the factory, as Harley does, and providing them on request.

 

[docdoru]

... because it reduces resale value...

50% :sour:

 

[Firefly]

BUDS will not show the actual mileage once the cluster has been replaced. I'm on my fourth cluster, and the dealer had to ask my true mileage. Under Washington law, it appears that this may qualify as a defect, because it reduces resale value, but it would be hard to prove. I don't care for the situation, so it is sure nothing that I wish to get upset about...but some folks may feel differently. Frankly, if anything, I wish BRP would address the issue, providing a means of transferring the odometer data via BUDS, or programming replacements at the factory, as Harley does, and providing them on request.

Really? I thought those that had turned over 62,000 and reset to zero could still get the 'real' mileage from hooking up to BUDS ? I also thought I remember Deb saying they were able to look hers up using buds after her new cluster? Maybe my memory is finally gone.... ;-)

 

[NancysToy]

Really? I thought those that had turned over 62,000 and reset to zero could still get the 'real' mileage from hooking up to BUDS ? I also thought I remember Deb saying they were able to look hers up using buds after her new cluster? Maybe my memory is finally gone.... ;-)

Maybe those can, Doc would know. :dontknow: But if the cluster is changed, they cannot.

 

[docdoru]

Maybe those can, Doc would know. :dontknow: But if the cluster is changed, they cannot.

When the original cluster flip over 62,136.8 and restart from zero, so did the B.U.D.S. I have no experience what happens when you replace the cluster.

 

[Farmboy]

Do not know if this will help to understand or not but you mite read up on this Magnuson–Moss Warranty Act http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

or this http://business.ftc.gov/documents/bus01-businesspersons-guide-federal-warranty-law#Magnuson-Moss

I had a 09 Polaris RZR that burnt to the ground in my pasture because the gas tank busted. in its last days of warranty. Polaris refused to replace. With in 6 months it was replaced and the the loan was paid off. In your case it may not help at all. The lemon law here in Arkansas is 3 repairs of the same repair or same part replaced 3 times in a 12 month period with-in the warranty.

 

[wildradrider]

thank you all for your wonderful replies. I have learned alot from your answers. I will still move forward with dealing with BRP and hope this is cleared up.

Thanks
Denise

 

[Firefly]

When the original cluster flip over 62,136.8 and restart from zero, so did the B.U.D.S. I have no experience what happens when you replace the cluster.

Dang.....that really bites!

 

[Slybird]

Got you , Last year my Spyder was in the shop 45 days and 18 hundred dollars ++ [my dime] Last straw, So i just bit the bullet and bought a Tri Glide, Lost a lot of money but that's another story.
I stay on Spyderlovers because i like the people on this forum and love the Comradeship.
And if i can help anyone with any knowledge i might have picked up over the years i try to help out.
Life is short, If your not happy with a particular Tirke Move on.:dontknow:
.

I totally agree with you there!

I decided to cut my losses and throw in the towel, too. :dontknow: Back on October 8th of last year, I rode up to Pro Caliber in Longview with my RT-S and RT-622 trailer - not be be serviced, but to actually trade them in on another vehicle that will be a little - no, A LOT - more reliable.....a 2011 Suzuki M109R LE.

Spydergirl and others know only too well how lucky I was to have a functional, running Spyder to get me back home from Street Vibrations (lack of throttle, parking brake failure, etc). In the thirteen months I owned my RT-S, it made more trips to the shop than every other vehicle I've ever owned over the past 45 years COMBINED. :yikes: Three trips to the shop during the months of August and September was the straw that broke the camel's back for me. :gaah::cus::gaah: I must have a ride I can depend upon - and my particular unit was not that machine! God bless Spyders! ray: I love ryding the Spyder and this broke my heart. If I ever need to get a "Spyder fix" I can always take Kathy's RT for a spin! :yes::yes: I think I'll give BRP another two to three years to get things worked out with the Spyder and then maybe I'll consider getting myself another Spyder.