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BRP Connect issues

GRUNT

GRUNT

New member
I traded my 2017 F3-S for a 2018 FS Limited 3 weeks ago and for the most part have been enjoying it but I’m having issues with BRP Connect. Almost half the time when I start it up the radio won’t work nor will my blue tooth connect where I can play Pandora. The message that pops up says something about an audio delay and to basically give it a few minutes but that never works, I usually just shut my Spyder off and try again with that working about half of the time. I also went through the process of buying what’s required to run Genius Maps but when trying to use it along with having the radio on it freezes up. Does me no good to contact dealer because 3 weeks ago when I purchased nobody there new nothing about the new dash/BRP Connect. They had a bunch arrive 3 days prior and mine was built first based on me making a deal prior. Salesman said they haven’t went through any training yet on the new ones so I have to figure on my own. Any help or secrets please pass on, I’m not the best at technology so maybe I’m doing something wrong. Silly as it might sound I made the trade because of the ability to have music and GPS along with more room. Thanks...
 
:welcome: and :congrats: on your new ryde.

Unfortunately, it may take some time before everyone gets aboard with the new technology. :thumbup:
 
The only music I have available from the phone (iPhone X) is the music I have loaded with a radio I have to get started before I plug it into the bike. The only problem I found is I have to mute the Genius Maps so the music will keep playing. If I see the icons (Misic, Maps, Weather) I can hear music and maps directions but when I view the maps and it give me a direction the music stops and I cant start it without shutting the bike off. I have mounted the phone on the dash of the RT so I can fiddle with it when starting and when getting gas as I've found BRP Connect has to be visible when turning the bike on or it won't load. When you turn the bike off with the Maps showing the phone will open and you'll see the maps and you need BRP Connect showing for it to load.

Hoping the software update will fix problems as well as hoping for Rever, FOBO and SiriusXM. You can get a $90 cash card from BRP to cover the cost of the Maps. You should get an email or check other posts for $90 Cash Card.
 
GRUNT said:
I traded my 2017 F3-S for a 2018 FS Limited 3 weeks ago and for the most part have been enjoying it but I’m having issues with BRP Connect. Almost half the time when I start it up the radio won’t work nor will my blue tooth connect where I can play Pandora. The message that pops up says something about an audio delay and to basically give it a few minutes but that never works, I usually just shut my Spyder off and try again with that working about half of the time. I also went through the process of buying what’s required to run Genius Maps but when trying to use it along with having the radio on it freezes up. Does me no good to contact dealer because 3 weeks ago when I purchased nobody there new nothing about the new dash/BRP Connect. They had a bunch arrive 3 days prior and mine was built first based on me making a deal prior. Salesman said they haven’t went through any training yet on the new ones so I have to figure on my own. Any help or secrets please pass on, I’m not the best at technology so maybe I’m doing something wrong. Silly as it might sound I made the trade because of the ability to have music and GPS along with more room. Thanks...
Click to expand...

I don't have an answer for you as we're still waiting on our 2018 but I would message BRPcare and see if they can help.
http://www.spyderlovers.com/forums/member.php?12914-BRPcare
 
I'll bet BRP Cares will just refer you to your dealer. And your dealer has already admitted that they don't know what they're doing. :banghead: Let us know how you make out. Good luck.
 
Last edited:
canamjhb said:
I'll bet BRP Cares will just refer you to your dealer. And you dealer has already admitted that they don't know what they're doing. :banghead: Let us know how you make out. Good luck.
Click to expand...


I've been sending messages to BRP Cares about the software and radio and Yes all I get is talk to your dealer. It's gets escalated to show they read the message but then they pass the buck to the dealer. :sour:
 
Same Radio Issue

I am having the same issue with my 2018 FS Limited.
Within an hour of driving her off the showroom floor my radio went out and I was staring at an error message about it trying to load. I took my bike right back to the dealership and they kept it for about 2 weeks and "changed" some parts out but were not able to resolve the issue. I rode my bike for the rest of the season without using the radio, I have a Bluetooth helmet, frustrated the entire time.
My bike has been at the dealership now for about 3 months, over winter and when I spoke to them last week they still have not fixed the radio issue.
I love my brand new bike and I expect to be able to use all the features so right now I'm a bit bitter with BRP and their support to the dealership and me as a customer.
 
I bought a 2018 RT limited in Dec. I am retired with time to try and figure out some of the issues and then something new crops up. I have decided to buy a Lamonster Ram mount with USB and power use my phone and Bluetooth it to my helmet and be done with the whole mess. Needless to say I am disappointed .
 
jdmartin said:
I bought a 2018 RT limited in Dec. I am retired with time to try and figure out some of the issues and then something new crops up. I have decided to buy a Lamonster Ram mount with USB and power use my phone and Bluetooth it to my helmet and be done with the whole mess. Needless to say I am disappointed .
Click to expand...

You might try getting the 2019 owners manual and reading the instructions that are missing from the 2018 manual. One you figure it out it's great.
 
are you trying to use pandora on the spyder? has it worked?

from what I have seen only apple music works with BRP connect or radio.

I have the same machine and I can get mine to work all the time with apple music. (downloaded music as well for offline) hope that helps.

as for genius maps I also use that and both apple music and maps work and I listen through my Sena.

not sure if this is what you were asking about

any questions let me know

Stiff
 
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