In 09 I did not get to participate in Spyders In The Smokies, because the output shaft had gone bad 2 weeks before time to go. BRP got the parts to my dealer in about 10 days however it was 3 months before my dealer go around to putting my spyder back together and I am convinced that then it was only because Carlos got involved after an email from me.
I have said this as back ground. It is now 10 months and about 10,000 miles later and the engine has a knocking sound. I considered riding as hard as I could and blowing it up but did not and am very glad that I did not now. It would have been childish anyway.
Took my spyder in and the mechanic happen to walk by and said it sounded like the timing chain. This is a completely new mechanic from the one that tore the engine down last time. I told the dealer that I was going to send Carlos an email before I even knew what was wrong. For one I did not want the repair to drag on for 3 or more months and also to let him know that I felt that since this was the second time the engine would be torn down by the dealer that BRP should send a new engine.
The mechanic was right it was the timing chain and a few other things also. All this time Carols or the person he had keeping up with the dealer is calling the dealer for a progress report. I know this because I call once a week and the dealer lets me know that BRP is calling real regular. After the dealer finally gets the engine torn down to BRPs satisfaction, it is left in BRPS hands to decide what to do. I will not say who the dealer is but they have not called me yet. Carlos called to let me know they were looking at what was going to be the best things to do with my engine, he has called me personally twice.
A few days later I call the dealer and they tell me there is a new engine sitting in the floor waiting to back in my spyder.
Carlos just happen to call after I found this out and I told him to please let the people at BRP know that I think this was the proper decision but would have tried to live with what ever they decide.
All of this I guess to say I am still a very happy spyder owner and with the service I have received from BRP can not help but be happy. Thank YOU BRP and CARLOS.
I have said this as back ground. It is now 10 months and about 10,000 miles later and the engine has a knocking sound. I considered riding as hard as I could and blowing it up but did not and am very glad that I did not now. It would have been childish anyway.
Took my spyder in and the mechanic happen to walk by and said it sounded like the timing chain. This is a completely new mechanic from the one that tore the engine down last time. I told the dealer that I was going to send Carlos an email before I even knew what was wrong. For one I did not want the repair to drag on for 3 or more months and also to let him know that I felt that since this was the second time the engine would be torn down by the dealer that BRP should send a new engine.
The mechanic was right it was the timing chain and a few other things also. All this time Carols or the person he had keeping up with the dealer is calling the dealer for a progress report. I know this because I call once a week and the dealer lets me know that BRP is calling real regular. After the dealer finally gets the engine torn down to BRPs satisfaction, it is left in BRPS hands to decide what to do. I will not say who the dealer is but they have not called me yet. Carlos called to let me know they were looking at what was going to be the best things to do with my engine, he has called me personally twice.
A few days later I call the dealer and they tell me there is a new engine sitting in the floor waiting to back in my spyder.
Carlos just happen to call after I found this out and I told him to please let the people at BRP know that I think this was the proper decision but would have tried to live with what ever they decide.
All of this I guess to say I am still a very happy spyder owner and with the service I have received from BRP can not help but be happy. Thank YOU BRP and CARLOS.
