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BR1 IS IN TROUBLE

Jerbear said:
One of the first BRP employee names I heard here was Carlo. Time and time again his fairness, timeliness, and real interest in someones problem was said to be above and beyond.

Now this. No contact...weeks of waiting....bad press for BRP.....ON AND ON.....

Goes to show how important one person can be in the grand scheme of things.

Can't help but wonder if he was paid enough.
Click to expand...

Maybe he was too good, And costing the company $$$.
When your the only game in town [for some] Sometimes customer service isn't necessity, Your captive audience will suck it up then when the repair is done weeks/months latter they'll praise you.
Kind of like the Stockholm Syndrome.
[no new rope please]
 
boborgera said:
Maybe he was too good, And costing the company $$$.
When your the only game in town [for some] Sometimes customer service isn't necessity, Your captive audience will suck it up then when the repair is done weeks/months latter they'll praise you.
Kind of like the Stockholm Syndrome.
[no new rope please]
Click to expand...

Guess that's something that has always been a rub with me. I believe in giving credit where credit is due. At the same time.....I don't like to have to dance around because someone may become offended when there is a REAL problem that needs to be addressed.

Fair..........is fair!
 
Bob Denman said:
Crystal LeChance (SP) was filling his space at BRP... I talked to her once and she seems like somebody that you'd want on your side. :thumbup:
Click to expand...

Bob, she was the person who "would contact me". That was two weeks ago.... Tomorrow will be six weeks waiting for parts. I heard a noise in my barn and went out to investigate. When I got there, it was Punkin' laughing and turning his air compressor on and off. He grinned and said "Hey, guy, wanta ride up to Canada and get some parts for Big Red 0?"

I lost my temper and said "I will show you!" and unplugged his Battery Tender!!

:spyder2:
 
BIG RED 1 said:
Bob, she was the person who "would contact me". That was two weeks ago.... Tomorrow will be six weeks waiting for parts. I heard a noise in my barn and went out to investigate. When I got there, it was Punkin' laughing and turning his air compressor on and off. He grinned and said "Hey, guy, wanta ride up to Canada and get some parts for Big Red 0?"

I lost my temper and said "I will show you!" and unplugged his Battery Tender!!

:spyder2:
Click to expand...

Sorry to hear that Punkin' can be a bit of a poor sport at times... ;)

I'm gonna go digging in my pile of...mess here and see if I can find any other contact numbers for you.
 
Old School Talk

Bob Denman said:
Sorry to hear that Punkin' can be a bit of a poor sport at times... ;)

I'm gonna go digging in my pile of...mess here and see if I can find any other contact numbers for you.
Click to expand...

George could use a number about now....not a contact number tho :roflblack:
 
Bob Denman said:
Sorry to hear that Punkin' can be a bit of a poor sport at times... ;)

I'm gonna go digging in my pile of...mess here and see if I can find any other contact numbers for you.
Click to expand...

Thanks, Bob. I have three contact numbers. I have called twice. They won't let me talk to the "parts" people, saying they need a part number, etc to see how it is going. Meanwhile, my dealer is saying they are calling about many parts, mine included, so I dropped it and will let the dealer deal with it.

In the past Carlo would help a great deal, but he is not around it seems and the present phone answers have little to no interest in helping get parts out to their customers (dealers).

FYI The first part arrived last week (ECM) and did not fix the problem. The thorttle body was shipped last Wed. overnight. It has not arrived as of this mornings delivery. BR1 has been in the shop, parts on order, six weeks today.

Gotta run, Punkin' is waiting to go. That rascal won't leave me alone.

:spyder2:
 
Since joining this forum, I've been checking on BR1 everyday. I'm sorry and sad for you that he is still not fixed. :gaah::sour:
 
Out of Touch Managers

Rar said:
Since joining this forum, I've been checking on BR1 everyday. I'm sorry and sad for you that he is still not fixed. :gaah::sour:
Click to expand...

Supposedly BRP people scan this site. If thats true they must be very low hanging fruit with no orders or desire to refer something like this up the chain of command. It's hard for me to believe anyone in upper management would allow a problem like this to not only take root but, go into full bloom. If, they were aware.

Somehow this needs to be referred up the chain of command and at some point someone in upper management needs to send down an edict that incidents such as this can not and will not be tolerated and if they are there will be consequences.

I say this with decades of customer service experience at every level of management.

Sad.
 
Last edited:
I'm starting to think like you George, mine has been in the shop several times, the shop is always willing and who wouldn't be with the guaranteed revenue stream from warranty work. When the warranty runs out and I can't afford to fix her I'm going back to a honda product. These machines are a heck of a lot of fun but I wonder if they are really ready for prime time. But you gotta hand it to BRP marketing, they saw all the gimpy baby boomers with disposable incomes...what is that Barnum used to say?
 
Jerbear said:
Supposedly BRP people scan this site. If thats true they must be very low hanging fruit with no orders or desire to refer something like this up the chain of command. It's hard for me to believe anyone in upper management would allow a problem like this to not only take root but, go into full bloom. If, they were aware.

Somehow this needs to be referred up the chain of command and at some point someone in upper management needs to send down an edict that incidents such as this can not and will not be tolerated and if they are there will be consequences.

I say this with decades of customer service experience at every level of management.

Sad.
Click to expand...

Not everything that's going on is posted on the boards, I'm sure you realize that too right?
 
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