Apple Car Play download initially failed! NOW Finally available....

[GORP]

So is it now my understanding that BRP has completely bailed on Apple Car Play being available for the 2024 Spyders?

 

[racoon]

So is it now my understanding that BRP has completely bailed on Apple Car Play being available for the 2024 Spyders?

Let me quote one of the lines from the letter I received from BRP:

"Although your vehicle is still drivable without Apple CarPlay, we understand the desire to have this feature avaiable now rather than later. While our teams continue to work quickly to make that feature available again..."

And the letter went out to detail what they were offering.

So nope, they're still working on it.

 

[racoon]

I visited my dealer to talk to them about the letter BRP sent me, and after my salesman went and talked to his manager for a few minutes, he came back with a single printed sheet that was titled PROMOTION DETAILS.
It contained the details for the dealer to follow.

The last section of the document is titled "Parameters". There are 10 bulleted parameters, but two jumped out at me.

The first parameter is information about the BEST coverage extension.
It says: "Units with a total coverage of 60 months (max. coverage) are not eligible for the 1Y additional B.E.S.T. coverage." (yes, the word "not" was bolded and underlined)

Parameter 7: "Customer must redeem full credit amount at once."

There is a description at the top of the letter for the Promotional Period. If you purchased your Spyder before May 20, 2024 you have until December 31, 2024 to claim the offer. If you purchased a Spyder after May 20, 2024 you have until the "feature" (aka Apple Carplay) becomes available to claim the offer.

At the bottom of the page someone hand wrote "Before 12/31/24", and the salesman pointed out the date to me and reminded me I had to make my choices by the end of December.

There was more to the document that the dealers received than the single page I was given, as at the very bottom of the page I received it says "Page 2".

 

[LALoner]

JFYI, just got back from my dealership. Was handed the n-com headset and an oil change kit. No questions asked, nothing to sign, just a thanks for my business.

 

[Markari]

While we are all sitting around waiting for this to be resolved with our thumbs stuck wherever, I asked a question of an AI program and got an interesting reply. While the answers are not limited to, or even given for this specific problem, and some have already been addressed, I found it educational as to what BRP may be dealing with. Maybe.

> Q: Why is **BRP** unable to integrate **Apple CarPlay** into their **2024 Spyder** as advertised?

**�� Technical Integration Expert**: I will explore the technical challenges and compatibility issues that may prevent BRP from integrating Apple CarPlay into their 2024 Spyder, focusing on hardware constraints, software compatibility, and regulatory concerns.
***

### Technical Challenges and Compatibility Issues

1. **Hardware Constraints**:
- **Display Technology**: Apple CarPlay requires specific display standards for optimal performance. If the Spyder's existing infotainment system doesn't meet these standards, it may lead to integration problems.
- **Processing Power**: The hardware in the Spyder's dashboard might not have the necessary processing power to handle CarPlay's demands. CarPlay involves real-time rendering of maps, voice commands, and app interactions, which require robust CPU and GPU performance.

2. **Software Compatibility**:
- **Operating System Integration**: The Spyder's infotainment system might run on a proprietary OS that isn't fully compatible with Apple's iOS requirements for CarPlay.
- **Firmware Updates**: Ensuring that the firmware can support regular updates for CarPlay is critical. If the Spyder’s system can't handle these updates smoothly, it could lead to functionality issues.
- **Security Protocols**: Apple CarPlay requires stringent security measures to protect user data. If BRP's existing system doesn't meet these protocols, integration would be compromised.

3. **Regulatory and Licensing Issues**:
- **Licensing Agreements**: BRP needs to secure licensing agreements with Apple to use CarPlay. Delays or failures in these negotiations can hinder integration.
- **Compliance with Standards**: CarPlay integration must comply with international automotive standards and regulations, which can vary significantly by region.

4. **Development and Testing**:
- **Extensive Testing**: Integrating CarPlay requires thorough testing to ensure it works seamlessly with the Spyder’s existing systems, including audio, navigation, and user interface.
- **User Experience (UX) Design**: Ensuring that CarPlay integrates well with the Spyder's UX design is crucial. Any misalignment can result in a suboptimal user experience.

### Potential Solutions and Workarounds

1. **Hardware Upgrades**:
- BRP could consider upgrading the hardware components of the Spyder to meet CarPlay’s requirements. This might involve enhanced displays and more powerful processors.

2. **Software Development**:
- Developing a custom software layer that acts as a bridge between the Spyder’s infotainment system and Apple CarPlay could resolve compatibility issues.

3. **Collaboration with Apple**:
- Closer collaboration with Apple's CarPlay development team could help BRP address specific technical challenges more effectively and speed up the integration process.

4. **Phased Rollout**:
- Implementing CarPlay in phases, starting with a limited rollout for beta testing, could help identify and fix issues before a full-scale launch.

***

- A) Ask **�� Technical Integration Expert** to explain the specific hardware upgrades needed for CarPlay integration.
- B) Ask **�� Technical Integration Expert** to discuss potential software solutions in more detail.
- C) Invite ** Regulatory Specialist** to explain the regulatory and licensing hurdles BRP might face.
- D) Ask all panel members to debate their views and reach consensus or compromise.

> Type /help for more

 

[trikesister]

@Markari, this is really interesting stuff! It could be complete AI conjecture, but having worked in tech/software, a lot of it sounds legit. You’d think BRP would have identified these issues (whatever they are) in the QA process.

If the problem is hardware, those of us who bought 2024 models may be SOL, unless BRP comes up with a program to upgrade the existing display units.

 

[jfischer]

@Markari, this is really interesting stuff! It could be complete AI conjecture, but having worked in tech/software, a lot of it sounds legit. You’d think BRP would have identified these issues (whatever they are) in the QA process.

If the problem is hardware, those of us who bought 2024 models may be SOL, unless BRP comes up with a program to upgrade the existing display units.

I had ACP for a day or so when it was released in April. It worked fine. I don't believe there's any issue with the hardware supporting it. Besides they were already demoing this 9 months ago, if there were hardware issues it should have been apparent then.

 

[Hancop]

What would be nice, would be if they would just come out with a statement explaining exactly what the issue is, what they are doing about it, and a timeline for when it might be fixed, instead of keeping everyone in the dark and leaving people guessing as to what the actual issues are and when it might be fixed or not. This communication alone would go a long way in supporting their company and products to keep existing and potential customers.

I am a Can Am/Bombardier fan boy, as I own 2 Sea Doo's, a Sea Doo boat, a Ski Doo 850mRenegade XRS, a Can Am Outlander Max 1000, a Can Am Maverick Sport XRS, and now a 2024 S2S Spyder, and I have never been so disappointed in a company I have supported and promoted in my life. I buy a new toy from them about every 2 years, but now feel I need to look at other manufacturers unless they hurry up and make this right. So very disappointed with them!

 

[racoon]

What would be nice, would be if they would just come out with a statement explaining exactly what the issue is, what they are doing about it and a timeline for when it might be fixed...

As a retired software developer, I'll have to disagree. They found some bugs, pulled the software, and are working to fix the problem. Since the bugs got past their initial software quality reviews, along with fixing the software they are also probably looking at their quality assurance process.

And before someone complains about them "diverting" resources away from fixing the software, there are only so many programmers you can throw at a problem before managing the interactions of the programming staff interferes with the development process.

The letter I received had several sentences that I think directly apply:

"After releasing the software update for Apple CarPlay, we experienced ongoing technical issues..."

"While our teams continue to work quickly to make this feature available again, as a token of our appreciation for your patience..."

"We will notify you when Apple CarPlay is available and provide more information on how you can get this feature restored to your vehicle via the comfort of your home or at your local dealership."


Since my 2023 Ridgeline has Apple CarPlay, which I use regularly after plugging in my iPhone, I am looking forward to also having it on my Spyder.
In the meantime, I'm going to ride and enjoy my Spyder.
Once Apple CarPlay is available, I'll probably enjoy it even more.

 

[Hancop]

I also am a retired software developer and they showed this functionality off in a demo back in August, 2023. They have had lots of time to test and work out the bugs. I worked for a very large organization in IT development, and we would have pulled the update if it was not ready and communicated that it was not going to be part of the release, so that people would not expect it. Can Am did not communicate this to the public, left the information about it being a feature on the website, and did not even let the dealers know it was not available; so they were selling the product and just instructing customers to download and install it. It even comes with a separate card on how to do this. Very poor communication, and that is what I am saying they need to work on.

 

[jfischer]

As of today, BRP is still advertising the 2024 Spyder RT with Apple CarPlay. They obviously don't care about the fact that ACP isn't available and hasn't been since the bikes were released in February.

What's even more ridiculous is if you click the "Learn More" link, it shows you the digital dash from a 2023 or previous model too. All of the dashboard shots are of pre-2024 models.

If you click the "Apple CarPlay" hyperlink, they have changed it to say "*This feature will be available soon" at least.

 

[racoon]

Okay, so I'm an idiot and everyone else is not, and yet... Apple Carplay is still NOT available, and CAN-AM has admitted it's not available, but has said that it will be available "soon."

And showing a demo of some software is not the same as the software being available for general release.
And yes, they did release it, and then removed it when they discovered problems.
Personally, I am glad they pulled it instead of leaving it out there with problems.

If you don't like that reality, then contact CAN-AM and voice your complaints directly to them, as I'm pretty sure this website is not owned or managed by CAN-AM, and complaining here is just annoying other members that are in the same boat you are.


And I'm now done with this discussion.

 

[Hancop]

Ok nobody called you an idiot. This is not that kind of forum. I certainly do not think you are an idiot. This is just a forum to discuss our thoughts. Although this is not a Can Am forum, my hope is that someone from them will eventually read this and tell management that they really need to get a message out about ACP so we all have the same understanding of what is going on and to stop all the conjecture. They have the power to do this with a simple update to their website.

 

[jfischer]

Sent my monthly email/complaint into BRP about no ACP, got this back. If this is true, then this is not a licensing or cost issue at all but a technical issue with their head unit. Of course no ETA given on when they might actually get this figured out and working. Clearly not working on it all that diligently given that it's almost six months later and still no "fix".

We are working directly with Apple to fix the communication issue between the two platforms.

 

[racoon]

So I wrote a letter to the salesman at the dealer where I bought my Spyder, asking about the items I wanted.
The letter included the list of things I was interested in.
He should have received it on Tuesday, but I got no response.

In his defense, my salesman totally sucks at emails, and usually does not respond to them. At all.

So today I drove the 80 some miles from my home to the dealer in my Honda Ridgeline truck (it's hot and humid here today).
I didn't see my salesman when I walked in, so asked at the front desk. They said he was "out back with a customer looking at inventory" and said they'd let him know when he got back.

So, again, I wandered around the show room.

There were also four 2023 models on the floor, some F3s and an RT Limited.
What was really interesting is that they all had signs hanging on their windshields with the "list price" crossed off, and huge discounts marked in red.

And tucked in one corner there was a Harley-Davidson trike with a very large display screen.

I took pictures, which I'll post in a little bit.


And the salesman finally found me, and I asked about the letter, said I brought another copy, and he said lets go talk to the parts guy.
He introduced me to the parts guy, explained I was there about the letter, and then vanished. :/

I gave the list to the sales guy, and he asked where I got the parts numbers. I told him I copied and pasted from the CAN-AM website.
He told me it would take him about 10 minutes to check everything so I wandered off again.

I saw a Dad wondering around with a couple of children, one was a teenager, and the other child was maybe 9 or 10. They were apparently looking for a motorcycle sized for the younger child, so their salesperson was showing them the smaller bikes they had on display. The young kid climbed up on one of the F3s and said "I like this one" even though his feet weren't touching the pedals. I think the Dad handled it wonderfully, and said something like "I like it too, and when you get bigger we'll get you one" and then lifted him off and they went to look at something smaller. I hadn't noticed before, but there were several small motorcycles on display. Small as in the seat didn't even come up to my knee.

So I finally wandered back to the parts desk, and the guy said "I have some bad news."
He had made check marks next to some of the items on my list and told me they were all discontinued. While we were talking he grabbed a yellow highlighter and highlighted the ones that were discontinued.
My list had seven items, four of which have been discontinued. A jacket and three different ball caps.

He asked if I knew what else I was interested in, and I said no. He said when I figure out what I want call him and he'll check them, too. He gave me a business card, and I noticed an email address on the bottom of the card. I asked if I could email the list to him, and he said yes, but warned me that he only checked his emails first thing in the morning so if I sent him something in the middle of the day he wouldn't respond until the next morning.

So off to do some online shopping. :2thumbs:


And he also said something about the cost, which at first confused me. He told me my list was going to cost me about $35.
I must have looked really confused, as he then said the cost of the items was covered, but I still had to pay the sales tax.
Tennessee state sales tax is 7%.

 

[CloverHillCrawler]

@Markari, this is really interesting stuff! It could be complete AI conjecture, but having worked in tech/software, a lot of it sounds legit. You’d think BRP would have identified these issues (whatever they are) in the QA process.

If the problem is hardware, those of us who bought 2024 models may be SOL, unless BRP comes up with a program to upgrade the existing display units.

Gotta remember AI when asked, said the best way to get cheese to stick to pizza was to use glue.

 

[racoon]

Apple Carplay Dealer Visit - Discontinued Items & Heavily Discounted 2023 Spyders!

So I posted a comment earlier today, look up a bit... ^^
I drove up to my dealer and took a list of items I was interested in.
Here's the list of things I was interested in that have been discontinued according to my dealer:

Men's Blockade Softshell jacket - SKU 4544421690
Men's Beyond Flex Fit Cap - black - SKU 4544961490
Can-Am Street Division Dad Cap Unisex - black - SKU 4549630090
Men's Classic Ball Cap - black - SKU 4544970090


And here are the pictures I took of the 2023 CAN-AM F3 and RT Limited cycles on display.
The red one in the front, of course, a matte black one beside it, and then a bluish/green one beside the matte black bike.
And a small black one behind the red one. It looks much smaller than the others and didn't have a windshield.



All were discounted about US $6,000, at least according to the signs on them.


And the dashboard of a Harley-Davidson trike that was sitting in a corner of the showroom:

 

[ollicat]

wow! $5000 0ff an F3 limited

 

[racoon]

wow! $5000 0ff an f3 limited

A 2023 f3.

 

[amkrat]

Apple Carplay is here

Just finished downloading and installing BRP Connect Ver. 2.1.5. It works.