Alcoa Good Times Dealer

[ruthie]

Just returned from a week up in Knoxville, Tn. Riding in the hills of Tennessee and attending the International Gold Wing Road Riders rally, Wing Ding. Just before leaving Mississippi, I decided that it was time for a new rear wheel on my :spyder2:. I call one dealer up in the area, did not have a wheel in stock so tried Alcoa Good Times in Alcoa, Tn. They had tires in stock and made a appointment with them.

Great service I received from them. Beside putting on a new shoe for the :spyder2: they answered my question about using oil. I noticed that after my 3000 mile trip in June the :spyder2: was very low in oil. It was time for an oil change so talked to my dealer in Hattiesburg, MS about it but said they did not find a leak. But once again after the 100 miles home from the dealer and 400 miles to Knoxville, the oil was low. I asked the service manger at Alcoa Good Times if they had others with using oil, he said that they would check it out while installing the tire. In a short time the oil problem was solved.

Thanks Alcoa Good Times. :2thumbs:

Wish all dealers was this knowledgeable and had this kind of customer service.

 

[boborgera]

In a short time the oil problem was solved.

QUOTE]

So tell us how was it solved, :dontknow:

 

[SpongeBob]

So ... what was the problem with the oil?

You are going to tell us ... aren't you?

 

[cougar]

Don't leave us in the dark! Is this a RT?

 

[CJ/johnnyg]

Hello Hello Are you out there. opcorn: We're waiting for the rest of the story.:yikes: CJ Don't do this to me I'm a new owner

 

[Weave2u]

I'd like to hear the finishing touch too...LOL...thanks for a happy servicing story!

 

[Plazmon]

Oil Leak

Would like to hear what the problem was and how it was solved?
:dontknow:

 

[ruthie]

Sorry I didn't finish the story and it is the RT

A clip on the hose behind the dip stick was broke which they said was a very common thing and the Joint Torique O-Ring was missing on the dip stick. My guess is it fell off at one of the oil change that was done at the dealer and my dealer's tech did not notice it. Since these two items was fixed and 1300 miles later the oil level is the same.

Alcoa Good Times gave me a extra clip and the part number for the O-Ring (709000218). The clip he said you can pick up at any auto store.

 

[Barbwire]

Please tell me the answer since I take my Spyder there and I still have no answer. What color is your Spyder? I only saw 3 at Wing Ding and one was Baker's the vendor who does air wings.

 

[ruthie]

I have a blue :spyder2:. Wednesday morning I was parked on the bridge till about 11 am and the other days I parked in the Holiday Inn garage.

 

[Todd&Cat]

I have a blue :spyder2:. Wednesday morning I was parked on the bridge till about 11 am and the other days I parked in the Holiday Inn garage.

When did you go to Alcoa Good Times?

 

[ruthie]

I went Tuesday the 5th

 

[Trickie Dick]

Alcoa is a good dealer. They hosted a lunch at SITS the last 2 years and did a lot of DPS replacements last year when they first came out. They helped me out with a problem last year at SITS. If I lived in the area, I would certainly consider using them. :2thumbs:

 

[ruthie]

Wish I had them down here in Mississippi

 

[Todd&Cat]

Wish I had them down here in Mississippi

Ruthie, I believe Alcoa Good Times have been removed from the "good service dealers approval list " by the list keeper. :dontknow:

 

[ruthie]

Todd & Cat, where will I find the "good service dealers approval list " . I was pleased with the customer service I received. Would like to look over this approved listing to see if who is on the list in my area.

 

[Todd&Cat]

Todd & Cat, where will I find the "good service dealers approval list " . I was pleased with the customer service I received. Would like to look over this approved listing to see if who is on the list in my area.

I PM'd you. ...... :chat:....:thumbup:

 

[Dar]

Would like to see list also.

 

[Todd&Cat]

Would like to see list also.

http://www.spyderlovers.com/forums/showthread.php?t=29478

:thumbup:........Todd

 

[ruthie]

I would love to see BRP mandate that their dealers provide certified
Techs with good customer service.