A message to Fun Bike Center sent on their FB site

[Yelhelp]

Yamaha Fun Center Boerne Tx

Just want to let you know that my wife and I were there today. We went in and went straight to the Spyders (about 1:30). We looked at, sat on, walked around the 2 black RT Spyders (one basic and one Limited) and the flat yellow one and the one with the GIVI bags. NO ONE, and I mean NOT ONE of ANY of your people even acknowledged that we even existed! One man at the desk near the wall was busy playing with his cell phone, another across from him by the pillar was jabbing on the land line, the GM was walking/standing around on his cell phone. Not even an eye contact. I even walked around slowly, looking at each of your useless people, almost asking for one of them to come and say hello. The one playing with his cell was no more than 2 motorcycle lengths from where I was stopped in the aisle, looking right at him. He just looked and kept playing with his cell phone. WE have purchased a 2008 GS SE-5 and then a 2010 RT SM-5 from FBC, but today told us that they were the last thing we are going to buy from you.

The off shoot of this is this NEW Dealer in Boerne Tx And My home based dealer Klinniger in Walton NY (tell them Hi for me Bob) both these dealers are Family owned and they treat the customer as if they are the last customer they will ever have.
When I went to the dealer in Boerni Tx Before I get off my 2011RT I was met by the service manager and the salesman. They came out to meet me in the parking lot to look at my bike and make conversation. I went looking for this dealership due to a forum read from Texas (From Austin) a few weeks ago. These guys had it all together when it comes to meet and greet. Before I even got in the door I was also met by the GM (Troy). These guys were friendly and informative they are new on the scene , they have only been a canam dealer a little over a month. They openly admit they do not know all there is to know about the CanAM but they are in business to do all they can do to help the CUSTOMER. That is service and I have a dealer that is there to help.

 

[rogerb]

603Trnsprt

If your in the Hooksett area go to H. K. Powersports . I bought my first spyder from them. I live in Maine and it took me almost two hours to get there for service. Sales knows the product and will go out of their way to get what you want. The service department is superb. I would arrive for service at 9 AM when they opened and my byke was on its way in. The only thing was the time it took to get there.

 

[Pincushion]

It's sad.

I agree that Fun Bike Center (FBC) in San Diego could do so much better.... but it seems that they just don't care.

They had a VERY pro Spyder sales guy on staff a few years ago. He was enthusiastic about the product and did all he could to inform the buyer and get them on a Spyder. He refereed more than one prospective buyer to call me so they could speak to a current owner, (without a commission on the line) to get honest answers to their questions. After the sale he would contact them via email to inform the new owner of the local Spyder Ryder of America Chapter in the area and dates of their next rydes or events. He would include links to this forum so they could connect with other owners nationwide. He was a great salesman, not pushy but friendly and informed, the kind of person who becomes a friend after you leave the showroom. Even if you don't buy this time, you will remember him and think of him the next time you are in the market... Sadly that person is no longer with FBC, but I still hear his name locally, I find myself secretly looking for him whenever I am in a motorcycle dealership here in San Diego.

I understand that this is also the case with the Spyder service tech that was at FBC for many years. He had a long tenure in the service dept and became the "Go To Guy" for service, here in San Diego since the launch of the Spyder and deliveries in 2008. He was always going above and beyond to make you feel like your Spyder was the most important thing he worked on all day. As issues arose in this new and unique machine he found solutions, he was thorough and meticulous, often finding possible problems before the ryder did. And now he has also moved on, to where I don't know. He is missed.

Just the other dayI was speaking with an owner that recently took his Spyder to a different Tech for service, prior to this the Spyder was only serviced at FBC, the new tech reported several missing bolts, for example, the left saddlebag was missing the rear bolt, the windshield was missing 2 of 6 bolts, in addition to the screw that holds the height adjustment rod to the motor that raises and lowers the windshield the brass sleeve was the only thing holding it to the pivot arm. In my opinion this shows a disregard for the owner and their product, this is not the attention to detail I expect when paying top dollar for service.

I know multiple owners that have purchased more than one Spyder at FBC over the years, but will more than likely, not be purchasing their next Spyder there.

It is sad that customers and owners are subjected to this....and that's why a good dealer is worth his/her weight in gold.

I personally ryde 100 miles from my home in San Diego for Spyder service, and even though at times it can be a challenge to get the Spyder dropped off or picked up. I can honestly say that I have SAVED considerable dollars and aggravation by having things done right the first time, or problems addressed before they caused me to be stranded on the side of the road. But things can happen, I called my tech at home from the side of the road at 5am on the way to Spyderfest in 2011 with an issue, I woke him up, he answered the phone, I told him my issue and the code the Spyder was reporting, he told me he would call me right back, he made a pot of coffee, researched the code, found a solution, called me back and walked me through the process of correcting my problem, within 30 minutes he got me on the way to Missouri again. He has become one of my closest friends, and is the only person that will ever work on HELLON3.

 

[Jeriatric]

Skin in the game

Have no idea what the margins are on a spyder, but they must be close to 2 to 1 of a rice burner. If I were in the business. I'd do my best to hire a retired spyder owner, perhaps two or three(depending on how many hours they would want to work). Devoted to spyder sales. Spyder sales would drive the need for at least one competent tech to begin with.

I wonder how many dealers floor spyder as a blocking move just to keep a competitor from flooring them?


Bottom line. You have to want it to work in order for it to work.

 

[jerpinoy]

Customers are always right.

 

[kyspyder]

Customers are always right.

Customers are NOT always right, but they are always CUSTOMERS!

KYSPYDER

 

[dndfindley]

I feel good about my dealer, Alcoa Good Times in Tennessee, when I walk in I always get a hi or hello or welcome when I walk in, with a may We help you, If I say no thanks they leave me along
if I say yes they say how may I help you, and by the way the service department is super.

I agree. I live in Maryville and I have purchased 3 motorcycles from Alcoa Good Times, 2 Yamaha's and the current 2012 Spyder RT. The experience is exactly as you have described. The service department is great as well.

 

[dndfindley]

This past month I purchased a Shoei RF-1200 helmet from RevZilla. Well, I finally got to wear it last Friday. It has a bit of wind noise and I mentioned that on the review on RevZillas's website.
One of the employes sent a nice email note to me about adjusting the face shield screws. But before I do that, to contact Shoei and ask them about some tips & tricks about the helmet to get rid of the noise.

I call this great customer service from RevZilla as it was not solicited by me.

I have always liked Revzilla and another good website is Motorcycle Superstore. Both have great customer service and good prices. If you're not happy they will make it right to include allowing returns on anything.