A message to Fun Bike Center sent on their FB site

[Mets79ST2013]

You are not alone, some dealers want you to ask them for help before they ask you, before I purchase my bike I visit the Motorcycle Mall I walk around with the wife and the kids and nothing, so I drove almost 2 hours to another dealer and I purchase the bike, 3 weeks later took a ride to the 1st dealership to show the the 2013 ST-S, I told the same sales guy that ignore me here is the commission you lost and walk away but I found the manager and told him what happen.

 

[Oldmanzues]

Mine was not a Spyder, but a new Honda 1980 CB 750. Went, they had a CB sitting on the floor, guy reading a paper. I went over and asked him the price. He kind of looked up said, a mount. I left. Went to another dealer later in the day. CB on floor. I asked saleman the price ? He say, May I ask if you know what this CB ? It has a lot of power. I said, I was aware, knew about the CB and I wanted to get one. He quoted a price (About $200.00 cheaper/big deal in those days). I said, Okay. He asked how I wanted to pay and I pulled out my wallet and paid cash. Then I rode back to first dealer and let him him see what I bought. He was very unhappy as I said, your loss, my gain.
Never went bye again, so do not know what happened to them.
Oldmanzues

 

[ARtraveler]

Not much I can add. Sad to see how many dealers lose out on business due to poor customer service. Last summer, we encountered a nice couple driving a Victory. They looked over our :spyder2:'s and asked a lot of questions about them. Seems the missus was wanting to have a :ani29: of her own to ride. We answered all their questions.

Late in August, we were headed to the dealer to get a pair of gloves. We noticed the couple above, making a turn off the highway to also head into the dealership. They went in and were instantly greeted by a salesperson. They wanted to see :spyder2:'s. They were told "we don't carry Spyders any more--you will have to go to our other store to see Spyders. (About 25 miles down the road). No additional interaction. The couple left in a huff. Guess that the company lost out on another sale.

Unbeknowanced to us, our usual dealer is now just in the business of servicing Spyders and not making an effort to sell. IMO--a large mistake--but time will tell. These are also the same people that failed to order me the 2014 RTS in Yellow that I wanted to buy. Most of you know where that went. If you want a compass direction--try South. :roflblack:

 

[den1953]

Losers & Winners

It's all in how they treat the customer, before, during and after the sale plain and simple. If a dealer doesn't get it right he'll lose business and believe me I've had good and bad ones. Word of mouth travels fast.

 

[Route1motorsports]

"There are salesman, and then there are men in sales"

-chuck

 

[Dan_Ashley]

Isn't that normal for California?

No it isn't.

It it is only "normal" for dealerships with employees who do not believe in the simple equation: Good Customer Relations = Increasing Income Streams.

both of the dealerships in my area have outstanding sales teams. ...and one of them even has an outstanding service department. The other one's service department is so bad that people with all makes of motor sports vehicles actually tell jokes about it.

 

[spydaman60]

So one Friday afternoon I strolled into my very local dealer. I spent 20 to 25 minutes looking at everything Spyder. I sat on Spyders, I looked at ryding gear, I looked at trailers, and no one said boo to me, or anything else for that matter. I came back the next day, Saturday with my Girlfriend, and they were all over me. Scheduled a test drive and 8 days later I owned a RT LTD. I think they just expect the looky Lou's on the week days, and they get serious on weekends. With that said after being in sakes for 40 years, I would have fired everyone on the sales team that Friday!

either that or the girlfriend is a "looker" and they wanted help her!!:roflblack:

 

[Silvervette05]

I feel good about my dealer, Alcoa Good Times in Tennessee, when I walk in I always get a hi or hello or welcome when I walk in, with a may We help you, If I say no thanks they leave me along
if I say yes they say how may I help you, and by the way the service department is super.

 

[hchays]

I moved from San Diego about 6 years ago and their service was the same then too. It's really a shame because they have a nice store and could do way more business if they would train their employees a little better (or at all).

 

[Bob Denman]

I've got a couple of really good dealers in my "neighborhood" (within 60 miles...)
Rusty Palmer's in Honesdale, PA, has a very active sales force that prowls the showroom... They're alwyas quick with a smile, and an offer to assist and answer questions.
Arctic Adventures in Rosendale, NY is also "quick on the draw", when a customer walks in. They always say "Hi!", and never are too busy to spend time with anybody who has questions
Klinger PowerSports in Walton, NY (Where I'm getting my 2014), also has active salesman prowling, and a very customer-oriented staff up at the desk!
(Hi, Fran!) They'll give you some room to wander on your own; they're close by if you need them, and they let you know that...

 

[Kraut]

Isn't that normal for California?

Isn't that normal for California?

My experience says, "\Not any more than it is in Fla."

 

[joebryanjr]

I bought my 2011 RSS used from Midwest Sports Center in Farmington, MO. When I realized they did not send the spare key (they did not get it from the original owner), they said they would give me one if I brought the spyder down and do an oil change for my trouble.
They are great to work with, I just wish they were closer- they are about 90 mi away. Waiting for nice weather to take them up on their offer.:2thumbs:

 

[Cavman]

This past month I purchased a Shoei RF-1200 helmet from RevZilla. Well, I finally got to wear it last Friday. It has a bit of wind noise and I mentioned that on the review on RevZillas's website.
One of the employes sent a nice email note to me about adjusting the face shield screws. But before I do that, to contact Shoei and ask them about some tips & tricks about the helmet to get rid of the noise.

I call this great customer service from RevZilla as it was not solicited by me.

 

[Tango]

This past month I purchased a Shoei RF-1200 helmet from RevZilla. Well, I finally got to wear it last Friday. It has a bit of wind noise and I mentioned that on the review on RevZillas's website.
One of the employes sent a nice email note to me about adjusting the face shield screws. But before I do that, to contact Shoei and ask them about some tips & tricks about the helmet to get rid of the noise.

I call this great customer service from RevZilla as it was not solicited by me.

RevZilla is as good as you will get! :thumbup: Their customer service is the best there is. IMO I live 2 1/2 hours from their showroom, and have been there twice. They custom fit you into new riding gear. :firstplace: Tom :trike:

 

[AlEverett]

Cycle Gear

I've has similar great experience with Cycle Gear. Ordered a pair of boots online that were too small when they arrive. Went to local sore in Mesa, Az. and they ordered a different style. Still too small but on third try we got a great boot and fit. Throughout all of this, nothing but smiles and wonderful service. I wish every retail experience I had was this nice.:thumbup:

 

[Dan_Ashley]

Did Fun Bike Center ever reply to your observation?
When I wrote an observation to the place in San Bernardino, California where I bought my Spyder, they ignored me. I hope you were not ignored.

 

[Questions]

Me Too

I am currently shopping in the NH area and could have typed almost the exact same message to a dealership here. (Unfortunately the one closest to me.) Last summer I was considering Bikes or Sypders didn't seem to matter what I sat on, how long we were there NO ONE seemed interested in Sales. EXCEPT the woman responsible for Helmets / gear etc... she was awesome. Bought some stuff from her, but unless there was a sudden epiphany on their sales team's behalf and a REALLY GREAT PRICE, I won't buy my Spyder there. I have found a few others that seem at least interested in making a sale. Got to wonder how the other guy survives.:dontknow:

 

[Dan_Ashley]

I am currently shopping in the NH area and could have typed almost the exact same message to a dealership here. (Unfortunately the one closest to me.) Last summer I was considering Bikes or Sypders didn't seem to matter what I sat on, how long we were there NO ONE seemed interested in Sales. EXCEPT the woman responsible for Helmets / gear etc... she was awesome. Bought some stuff from her, but unless there was a sudden epiphany on their sales team's behalf and a REALLY GREAT PRICE, I won't buy my Spyder there. I have found a few others that seem at least interested in making a sale. Got to wonder how the other guy survives.:dontknow:

Talk to your local Spyder Ryder's of America chapter about who has the best service department. Talk. Do not email. Make sure their recommendation is not written down.

 

[Questions]

Find another Dealer


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[dndfindley]

It's normal for most dealerships I've been in. I've told the same exact story many times. I really don't know how they survive if they don't talk to their customers and make them feel important. We have three dealers here in East TN that I visit from time to time and one of them is huge but I can go in there and walk around even with a group of people and stay there 20 min. and walk right back out without one sales person asking me if I needed any help. :sour:

I live in Maryville and I have visited two of the dealerships. One in Kodak that I have never purchased from and my local dealer, Alcoa Good Times, from which I have purchased three motorcycles, the last being my current 2012 Spyder RT. Every time I visit someone asks if they can help me almost as soon as I enter. When I state I am just looking they tell me to have fun and not to hesitate to contact them if I have questions. Then they leave me alone to wander around on my own which is the way I like it. Good Times has always been fair with me and that includes the service department which I am very happy with. They know their way around Spyders. I would recommend them to anyone.