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THEY LIE THROUGH THEIR TEETH

cuznjohn

cuznjohn

New member
so after i went to my dealer last week to see if the band aids came in for the heat fix he said not yet. so when i got home i wrote to BRP again and said he never received the heat recall parts and STEVE M. sales rep from BRP wrote back to me today and told me ...

When I last spoke to your dealer on 9/16/13, I confirmed that the parts for your recall fix had been overnighted to your dealer and according to the information I have here they arrived the next day. I'm not sure what may have happened on their side of things.



As you may already know our dealers are independent businesses, so I would advise giving them a call again and finding out how they can get this sorted ASAP.


Thank you,

Steve M. After-Sales Support Coordinator, Social Media
BRP Inc.



so today i printed this out and went to the dealer with it. i asked him to call BRP to find out what is going on and he also said he never got a call from STEVE at BRP. i waited when he called and he spoke to a person he always deals with and she took the case number and said nothing was ever shipped overnight and when he asked why the e mail said it was she said hang on STEVE is on the phone and as soon as he gets off i will transfer you to him.
so we waited and when he got off the phone my service manager was transferred to his line and it went to voice mail. so now my feeling on BRP is TAKE THE MONEY AND RUN. they have lowered the prices on the 2013's so much to the dealers that they have undersold us so that the prices of our 13's have dropped so much that we either take a big beating on a trade in or sale or we get stuck with a defective bike.

i am kinda pissed off right now and i had to vent and give them a bad review. any thoughts on this matter,
 
Well, it's certainly clear that someone is lying. See if you can get BRP to give you the tracking number. That will tell you when it was sent and received.
 
feels good to vent....nothing constructive is accomplished...but oh does it feel good...vent as often as needed....I'm with you...I'll listen...probably have a few non-constructive comments myself...working on a few right now...later
 
I still love my '13 ST-S :shocked:


As long as it doesn't have to sit at the dealer waiting on parts!
 
sunday

this is just a couple of pieces of heat tape. we could do it ourselves, but if a part is damaged they have to replace it. now i am curious if they are sending master cylinders and evap canisters along with the heat tape to the dealers. you could bring your bike in for service and if something else is bad than you have to wait for the part. this could turn into the NEVER ENDING STORY for us. some dealers might take parts off another bike to replace the part needed but my dealer doesn't have inventory to do that.

we just have to face it that we are at their mercy and have to kiss some butt to get what we want. my main problem is i used to be a tough guy and now i am a old wimp. but my mouth and brain say your still a tough guy and i voice my opinion when i feel i need to no matter who i am telling.
 
cuznjohn said:
so after i went to my dealer last week to see if the band aids came in for the heat fix he said not yet. so when i got home i wrote to BRP again and said he never received the heat recall parts and STEVE M. sales rep from BRP wrote back to me today and told me ...

When I last spoke to your dealer on 9/16/13, I confirmed that the parts for your recall fix had been overnighted to your dealer and according to the information I have here they arrived the next day. I'm not sure what may have happened on their side of things.



As you may already know our dealers are independent businesses, so I would advise giving them a call again and finding out how they can get this sorted ASAP.


Thank you,

Steve M. After-Sales Support Coordinator, Social Media
BRP Inc.



so today i printed this out and went to the dealer with it. i asked him to call BRP to find out what is going on and he also said he never got a call from STEVE at BRP. i waited when he called and he spoke to a person he always deals with and she took the case number and said nothing was ever shipped overnight and when he asked why the e mail said it was she said hang on STEVE is on the phone and as soon as he gets off i will transfer you to him.
so we waited and when he got off the phone my service manager was transferred to his line and it went to voice mail. so now my feeling on BRP is TAKE THE MONEY AND RUN. they have lowered the prices on the 2013's so much to the dealers that they have undersold us so that the prices of our 13's have dropped so much that we either take a big beating on a trade in or sale or we get stuck with a defective bike.

i am kinda pissed off right now and i had to vent and give them a bad review. any thoughts on this matter,
Click to expand...

After 30 years as an exec in the auto industry, you have to somehow find out the name and email address of the "highest up" person you can find at BRP. Someone who's bonus is tied to sales of course, someone that wants to keep that bonus coming. Somebody has to know somebody that can help in situations like this. I've written a couple of emails to BRP too and once my response finally arrives it basically just say's contact your dealer. So, after sales customer service needs to learn what we in Detroit had to learn the hard way. Or better yet we need some other manufacture to start building some competition. Good luck. Keep us posted.
 
cuznjohn said:
this is just a couple of pieces of heat tape. we could do it ourselves, but if a part is damaged they have to replace it. now i am curious if they are sending master cylinders and evap canisters along with the heat tape to the dealers. you could bring your bike in for service and if something else is bad than you have to wait for the part. this could turn into the NEVER ENDING STORY for us. some dealers might take parts off another bike to replace the part needed but my dealer doesn't have inventory to do that.

we just have to face it that we are at their mercy and have to kiss some butt to get what we want. my main problem is i used to be a tough guy and now i am a old wimp. but my mouth and brain say your still a tough guy and i voice my opinion when i feel i need to no matter who i am telling.
Click to expand...

My experience is that they are not sending master cylinders or canisters with the recall kits. I told my dealer my master cylinder was melting, brought it in for the recall, and they had to order parts, because my master cylinder and brake cable were melted. A week later, when they went to install the parts, they discovered my canister was also melted. There are good dealers out there . . . and there are bad dealers out there . . .
 
Happy Birthday Bob.

...for the record, i LOVE my ST-L and am happy I got her. The only thing that'll get me off of her is the arrival of my other Spyder later this month. :yes::yes::yes:.

I feel for those out there with ST woes, but it is important to note that not all 2013s are lemons. I would go as far as to say i'd buy my same 2013 ST-L all over again if given the opportunity.
I used to own aTriumph TR-7... Now THAT was a high maintenance vehicle. Couldn't find a good mechanic to work on the Zenith Stromberg bladder carbueretor...so had to buy a Chilton manual and learn on the fly.
 
Spyder Tony said:
Happy Birthday Bob.

...for the record, i LOVE my ST-L and am happy I got her. The only thing that'll get me off of her is the arrival of my other Spyder later this month.[/QUOTE]

:shocked: watcha gettin'? :shocked:

and thanks! ;)
My plan to live forever is still in play! :thumbup:
Click to expand...
 
John, give formula One Motorsports a call. They should have a kit in stock. Perhaps you can ride out and have them put it on.
 
cuznjohn said:
i am kinda pissed off right now and i had to vent and give them a bad review. any thoughts on this matter,
Click to expand...

Yea, Don't encourage BRP By buying a 14..... Make them fix the 13's, By trading in a 13 somebody else gets your problem and BRP Sells more 14's, Win/Win for them.
Think about it, BRP saves money by not having to hire more R and D Enginers, They just sit back and have a few thousand people pay them upwards of 20 grand each to do the R and D for them......
 
Magdave said:
You do know that was Jerry Garcia playing guitar on that right? At least he did at one point.
Click to expand...
:shocked: I didn't... THANKS! :thumbup:

EDIT: he was involved in the 1985 remake...
I'm not a "Dead-Head", but I still appreciate their work! :2thumbs:
 
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