RT TROUBLES......... I HEAR YOU LOUD AND CLEAR

[Bob Denman]

I was warned at the dealership, before I even gon on mine, that she hydroplanes. It was stressed pretty hard...

Dave, I really like the color of your A&C! :thumbup: :clap:

 

[Huntindawg1962]

Dealers that carry BRP products do not have to carry all products. We have a dealer here locally that carries the ski-doo's and ATV's and wanted to sell spyder's but BRP would not give them the franchise. I know this for a fact because I have talked with the owner.

Same here - I have a close by BRP dealer that carries the Ski-Doo's, Sea-Doo's, and ATV's but does not have the Spyder franchise. have three Spyder dealers - all are 25 miles away in different directions - the one BRP that is 2 miles - no help on Spyders.

 

[Desert Spyder]

Is there any real differences in the 2010-2012 RT models where parts cannot be interchanged? I know there have been issues with the 10's but they have been on the road longer. Has each year model had its own unique issues?

BTW Bob, I love your definition of tact. That in itself is using tact. I will have to remember it. Thank you.

 

[pellcitypete]

Hey Pete,

Interesting saga so far. Thought I'd throw my 2 cents in.

You might need to do some research into what the stability system and traction control do and don't do. It's not like a car.

Watch some youtube videos of spyder burnouts. Is this how yours behaved? It should and will spin the rear tire, dry or wet, for a very long distance so long as you hold the handlebars straight. If the back end starts to come around on you the VSS will react and try to stop you from spinning and/or flipping it. If you hammered the throttle and it wiggled a little and didn't spin or flip then it was probably working. It's kinda subtle when doing this, so you don't always notice it reacting.

If you go around a low speed tight corner and give it too much gas that would cause the back end to break free or lift the inside wheel, you'll clearly notice the engine stuttering and some mild deceleration. That's also the VSS/TC kicking in. Not nearly as subtle. This is the kind of correction most people notice.

Hopefully the dealer and/or BRP can give you a satisfactory explanation as to what to expect in these situations, and then compare YOUR experience to this and see what the problem might be.

Or do the digging and figure it out without their help. You'll probably be more happy fully understanding it in the long run anyhow.

Good Luck Pete.

I am not new to riding after 25 +years of commerical driving several driver safety classes( I took everyone I could inclouding m/c) plus been riding motorcycles sence I was 12, I know when something is wrong! I've had the inside tire off the ground for several yards before with no responce from the VSC. when I first got it everything worked like it was sposed to (southern word) no troubles until first oil change at dealer.now nothing but bad things. on top of all that I catch:cus: for nothing I have done just what someone thinks I've done.maybe I am on the wrong web site! I thought this one was here to help each other out:yes:.

 

[Bob Denman]

BTW Bob, I love your definition of tact. That in itself is using tact. I will have to remember it. Thank you.

It's yours for the taking... :2thumbs:

My Grampa Denman was the wisest man that I ever had the priviledge of knowing...

 

[Smokinspyder]

My local dealer doesn't carry snow mobiles. Kinda useless in the middle of the Mojave desert.

HA HA aww come on now im sure we could get a TON of fake snow and then your dealer could sell them LOL HA HA sorry your post REALLY cracked me up cause its 100% true .

 

[Bob Denman]

I'll bet that there are more than a few days each summer when you WISH for a day of heavy snow... :shocked:
Just a day; then let summer take back its furnace!

 

[Sny]

I am not new to riding after 25 +years of commerical driving several driver safety classes( I took everyone I could inclouding m/c) plus been riding motorcycles sence I was 12, I know when something is wrong! I've had the inside tire off the ground for several yards before with no responce from the VSC. when I first got it everything worked like it was sposed to (southern word) no troubles until first oil change at dealer.now nothing but bad things. on top of all that I catch:cus: for nothing I have done just what someone thinks I've done.maybe I am on the wrong web site! I thought this one was here to help each other out:yes:.

Not tryin' to give ya grief Pete.

It's pretty common for new owners to not fully understand the electronic systems of the Spyder. They're fairly unusual and unique. It's only human nature to take what we already understand well and apply it to things we don't.

I often wonder if my systems are working correctly when I fishtail around a corner or in gravel... or jump on it too hard in a parking lot and lift a wheel. It will let you do these things, but then it'll do what's needed to keep you upright. Often you can't even tell it's doing anything.

It sounds like your dealer needs some help from BRP. Your dealer should be calling for assistance diagnosing your problems. If they won't then your only choice is go to another dealer. Also, you should make sure BRP knows about it. They really do care about how their dealers treat customers.

Hope it all works out soon.

 

[Bob Denman]

...And BRP does keep an eye on these forums...

 

[Firefly]

I am not new to riding after 25 +years of commerical driving several driver safety classes( I took everyone I could inclouding m/c) plus been riding motorcycles sence I was 12, I know when something is wrong! I've had the inside tire off the ground for several yards before with no responce from the VSC. when I first got it everything worked like it was sposed to (southern word) no troubles until first oil change at dealer.now nothing but bad things. on top of all that I catch:cus: for nothing I have done just what someone thinks I've done.maybe I am on the wrong web site! I thought this one was here to help each other out:yes:.

For what it's worth... the VSS will not just 'kick in' because you lift a front tire. Many of us have lifted front tires a good foot in the air without it kicking in. There has to be just the right set of circumstances for that to happen. Speed, steering angle, rpms, whether you have foot on brake, etc... all come into play. The rear tire can break loose also without setting off VSS... until you have the front wheels turned a certain amount.

Good luck!

 

[boborgera]

The rear tire can break loose also without setting off VSS... until you have the front wheels turned a certain amount.

:agree: You can test it out by accelerating hard from a dead stop with the bars strait.

Then do it again and this time turn the bars and see what happens.. If the VSS doesn't kick in at that point, then you know its not properly working.

 

[Knarfoh]

I've had the inside tire off the ground for several yards before with no responce from the VSC. when I first got it everything worked like it was sposed to (southern word).

I am confused. Are you trying create situations to see if the Spyder is performing the way you expect? And when the Spyder doesn't react the way you think it should, you don't like it? On your experience list - I did not see degree in automotive engineering.

When i first rode my Spyder (after 35+ years on other motorcycles) I thought to myself - WOW! DID I JUST MAKE A MISTAKE? It is a different feel then my Goldwing for sure and one that takes getting used to over a period of time.

You have said so many things on here that you lost my sympathy a while back. That doesn't mean you are wrong, it just mean NO CAREER FOR YOU IN THE DIPLOMATIC CORP.

What you need to do is find someone on here (ANY VOLUNTEERS?) who is an experienced Spyder ryder and who will take your Spyder out for you on a long ride. So far, it is your opinion vs. authorized dealership service department and BRP. You need an objective 3rd party to test ride your Spyder for you and give you their opinion. At minimum, it might diffuse the situation.

I've done.maybe I am on the wrong web site! I thought this one was here to help each other out

Did you mean "I am done. Maybe I am on the wrong web site! I thought this FORUM was here so we could help each other out"

NOTE: It probably didn't take me any longer to make your confusing sentence into one more understandable. In fact, it probably took the same amount of time. But I digress.

Sorry, no lip service from this FORUM. Half the time I can't even understand what you are trying to say with the misspellings and dancing icons and just poor sentence structure anyway. When a word is underlined in RED in the posting process that means it is most likely spelled wrong. There is nothing wrong with occasional misspellings, but your posts are littered with them. And you pepper your comments with so many animated icons, it is no wonder many FORUMS don't permit emoticons. (YOU ARE NOT THE ONLY ONE WHO DOES THIS - SO EASY TO CLICK ON ONE OF THOSE CUTE EMOTICONS).

Is there a possibility you just don't like the ride and feel of your Spyder and it has nothing to do with actual performance and that is coloring your opinion and attitude? I can actually understand that. Seriously - this is a different ride then you have been used to and I can imagine one that doesn't work well with everyone. Unfortunately, you might not find that out until you have spent a lot of money.

Do you know what the greatest number of consumer complaints are in the United States READ HERE ? Yes, automobiles. They are expensive - we will be driving them for a long time - and we aren't happy when things don't work out the way we hoped. It is easy for me to imagine someone being as unhappy as you when they have shelled out a lot of money and they have real (or imagined) problems.

It is water over the dam now. From what you have posted - you have burnt every bridge I can think of... but you have accomplished one thing -- there are some well written comments on how to handle complaints with your dealer and manufacturer without poisoning the water. By the way, that is what a FORUM is about -- giving useful advice; tips; learning from other's experience; etc.

But if it makes you feel better - forget everything I said above and just read below:

(1) You are right. I hope you sue the hell out of them (dealer, mfg or both).

(2) They can't tell you how this thing is supposed to operate. $#@& them!

(3) I can't believe they blocked your number!!

(4) What a bunch of $#@holes your dealer is....

(5) What an $#@hole BRP is....

(6) What an $#@hole your BRP customer service rep is....

I don't know what approcach you took when speaking with BRP.

Yes you do Bob. You can find it in all of his posts.

Being polite, factual and firm with a minmum of fuss and muss might carry you farther in this endeavor...Good Luck!

Why you giving him this advice if you dont know "what approach" he took when speaking with BRP. It is not being helpful when you sugarcoat your advice. You can't tell him you don't know how he handled it - then give him advice on tact (unless you have REALLY do know how he handled it).

I have the same (d)ealer as you and I must say that anytime I have had anything done they have been professional, courteous and have gotten the job completed on time and done correctly. I have recommended this dealer to my firends and people talking about getting a spyder and will continue to do so. I guess alot of times you get treated the same way you treat people. pps:

One against one. Who are we to believe?

Pete: Don't know how you approached BRP but I would venture to say that tact isn't one of your strengths.

Why do people keep saying that? LOL. Of course we know how he approached them. People say that - then give him advice on tact. LOL.

The very mention of Legal action, class action suits, etc. is enough to set any manufacturer's teeth on edge. Once that cat is out of the bag, all bets are off!!

Could not have said it better.

You appear to have trashed any middle ground options.

Could not have said it better.

It seems you made the threat and now have the option of following through on it or walking away from the situation.

Could not have said it better

Please try and get calmed down a bit before taking the next step.

What steps are left for him? He has threatened them legally. They have looked at his vehicle and say it is performing within specs. If things hadn't gotten out-of-hand, he might still have some wiggle room to approach them again.

It has been mentioned many times here by you (note from author of this post: threatening to sue), and BRP DOES read these forums.

Does Pete's explanation make sense to the rest of you? He tells us he hasn't threatened them directly but he gets on here to threaten them? They stopped taking his calls (call blocking at BRP) and he wants us to believe he has been calm, etc. all the time. That doesn't make sense - that he would threaten legal action against them here but has never done that directly? What good is an idle threat on here? Is Pete at that point of realizing he hasn't gotten the sympathy he expected on here and is changing his story to become more sympathetic? I used to work with police detectives and they start looking for the little changes in someone's story when they are doing an investigation to get to the real truth. When people start making changes to their stories to improve upon their own situation, you usually figure they are..... feel in the blank here, readers.

​You have been given advice in almost every post. Problem is, it's not advice you want, it's someone to agree with your approach, which you haven't gotten.

I noticed that too.

Honestly; I don't think that we know enough about the situation to render an informed opinion. I'm just trying to help get him pointed in the right direction with his approach to BRP...

I think we have a pretty good idea how it was handled. We still may not know what his exact problem is with the Spyder, but we all know how it was handled. Or else you wouldn't be giving him advice on tact (as others have also). In your gut, you know how this was handled. Your advice has been on the mark regarding tact.

What's wrong with it?? Forum members might be of more help if we knew what direction to point you in.

I agree. Instead of focusing on his actual problem we got distracted by the ranting.

pete, honestly i feel for ya. Just take it to another dealer who is interested in fixing it. Why put yourself through all the aggravation.

Agree. Or get an experienced Spyder ryder to drive it for you and offer their opinion. I am not comfortable Pete has accepted the nuances of this Trike over what he is experienced in riding.

Just a thought, If there's a Spyderlover who lives near him, Maybe they can a look /ride his Spyder.
I got a feeling his traction control [vsc??] is working properly it's just he doesn't how its supposed to work, If you can follow what I'm trying to say.

Agree.

I've mentioned this before and I'll mention it again so others don't end up like poor Pete here.
First, before you approach your dealer with a problem, do all your homework if you can. NOTE: Post goes on to give excellent advice on working with the dealer/factory on resolving issues.

Agree

I could go on.. but won't. Too hot to be outside and I got carried away indoors. I am expecting some posts with reactions including bumping heads against doors, etc.

 

[Bob Denman]

NO CAREER FOR YOU IN THE DIPLOMATIC CORP.

Nor for you either... :banghead:

 

[pellcitypete]

NO WHAT!!!!!

I am confused. Are you trying create situations to see if the Spyder is performing the way you expect? And when the Spyder doesn't react the way you think it should, you don't like it? On your experience list - I did not see degree in automotive engineering.

When i first rode my Spyder (after 35+ years on other motorcycles) I thought to myself - WOW! DID I JUST MAKE A MISTAKE? It is a different feel then my Goldwing for sure and one that takes getting used to over a period of time.

You have said so many things on here that you lost my sympathy a while back. That doesn't mean you are wrong, it just mean NO CAREER FOR YOU IN THE DIPLOMATIC CORP.

What you need to do is find someone on here (ANY VOLUNTEERS?) who is an experienced Spyder ryder and who will take your Spyder out for you on a long ride. So far, it is your opinion vs. authorized dealership service department and BRP. You need an objective 3rd party to test ride your Spyder for you and give you their opinion. At minimum, it might diffuse the situation.



Did you mean "I am done. Maybe I am on the wrong web site! I thought this FORUM was here so we could help each other out"

NOTE: It probably didn't take me any longer to make your confusing sentence into one more understandable. In fact, it probably took the same amount of time. But I digress.

Sorry, no lip service from this FORUM. Half the time I can't even understand what you are trying to say with the misspellings and dancing icons and just poor sentence structure anyway. When a word is underlined in RED in the posting process that means it is most likely spelled wrong. There is nothing wrong with occasional misspellings, but your posts are littered with them. And you pepper your comments with so many animated icons, it is no wonder many FORUMS don't permit emoticons. (YOU ARE NOT THE ONLY ONE WHO DOES THIS - SO EASY TO CLICK ON ONE OF THOSE CUTE EMOTICONS).

Is there a possibility you just don't like the ride and feel of your Spyder and it has nothing to do with actual performance and that is coloring your opinion and attitude? I can actually understand that. Seriously - this is a different ride then you have been used to and I can imagine one that doesn't work well with everyone. Unfortunately, you might not find that out until you have spent a lot of money.

Do you know what the greatest number of consumer complaints are in the United States READ HERE ? Yes, automobiles. They are expensive - we will be driving them for a long time - and we aren't happy when things don't work out the way we hoped. It is easy for me to imagine someone being as unhappy as you when they have shelled out a lot of money and they have real (or imagined) problems.

It is water over the dam now. From what you have posted - you have burnt every bridge I can think of... but you have accomplished one thing -- there are some well written comments on how to handle complaints with your dealer and manufacturer without poisoning the water. By the way, that is what a FORUM is about -- giving useful advice; tips; learning from other's experience; etc.

But if it makes you feel better - forget everything I said above and just read below:

(1) You are right. I hope you sue the hell out of them (dealer, mfg or both).

(2) They can't tell you how this thing is supposed to operate. $#@& them!

(3) I can't believe they blocked your number!!

(4) What a bunch of $#@holes your dealer is....

(5) What an $#@hole BRP is....

(6) What an $#@hole your BRP customer service rep is....



Yes you do Bob. You can find it in all of his posts.



Why you giving him this advice if you dont "what approach" he took when speaking with BRP. It is not being helpful when you sugarcoat your advice. You can't tell him you don't know how he handled it - then give him advice on tact (unless you have REALLY do know how he handled it.



One against one. Who are we to believe?



Why do people keep saying that? LOL. Of course we know how he approached them. People say that - then give him advice on tact. LOL.



Could not have said it better.



Could not have said it better.



Could not have said it better



What steps are left for him? He has threatened them legally. They have looked at his vehicle and say it is performing within specs. If things hadn't gotten out-of-hand, he might still have some wiggle room to approach them again.



Does Pete's explanation make sense to the rest of you? He tells us he hasn't threatened them directly but he gets on here to threaten them? They stopped taking his calls (call blocking at BRP) and he wants us to believe he has been calm, etc. all the time. That doesn't make sense - that he would threaten legal action against them here but has never done that directly? What good is an idle threat on here? Is Pete at that point of realizing he hasn't gotten the sympathy he expected on here and is changing his story to become more sympathetic? I used to work with police detectives and they start looking for the little changes in someone's story when they are doing an investigation to get to the real truth. When people start making changes to their stories to improve upon their own situation, you usually figure they are..... feel in the blank here, readers.



I noticed that too.



I think we have a pretty good idea how it was handled. We still may not know what his exact problem is with the Spyder, but we all know how it was handled. Or else you wouldn't be giving him advice on tact (as others have also). In your gut, you know how this was handled. Your advice has been on the mark regarding tact.



I agree. Instead of focusing on his actual problem we got distracted by the ranting.



Agree. Or get an experienced Spyder ryder to drive it for you and offer their opinion. I am not comfortable Pete has accepted the nuances of this Trike over what he is experienced in riding.



Agree.



Agree

I could go on.. but won't. Too hot to be outside and I got carried away indoors. I am expecting some posts with reactions including bumping heads against doors, etc.

When I grow UP I hope to be as prefect AS YOU THINK YOU ARE!!!! as for your advice. you should keep it to your self. THIS IS GENERAL DISCUSSION FORM! NO WHERE DOES IT SAY PERFECT ENGLISH.yes I misspell words when NO IT ALL JACK A**'S like YOU give me an up set rear end. Notice NO Icons. THE ONLY THING I WANT TO BUMP IS YOUR HEAD WITH MY FOOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ON AND BY THE WAY YOU DON'T WHAT YOUR TALKING ABOUT JUST LIKE THE OTHER BRP EMPOLIES ON HERE .

 

[pellcitypete]

I am confused. Are you trying create situations to see if the Spyder is performing the way you expect? And when the Spyder doesn't react the way you think it should, you don't like it? On your experience list - I did not see degree in automotive engineering.

When i first rode my Spyder (after 35+ years on other motorcycles) I thought to myself - WOW! DID I JUST MAKE A MISTAKE? It is a different feel then my Goldwing for sure and one that takes getting used to over a period of time.

You have said so many things on here that you lost my sympathy a while back. That doesn't mean you are wrong, it just mean NO CAREER FOR YOU IN THE DIPLOMATIC CORP.

What you need to do is find someone on here (ANY VOLUNTEERS?) who is an experienced Spyder ryder and who will take your Spyder out for you on a long ride. So far, it is your opinion vs. authorized dealership service department and BRP. You need an objective 3rd party to test ride your Spyder for you and give you their opinion. At minimum, it might diffuse the situation.



Did you mean "I am done. Maybe I am on the wrong web site! I thought this FORUM was here so we could help each other out"

NOTE: It probably didn't take me any longer to make your confusing sentence into one more understandable. In fact, it probably took the same amount of time. But I digress.

Sorry, no lip service from this FORUM. Half the time I can't even understand what you are trying to say with the misspellings and dancing icons and just poor sentence structure anyway. When a word is underlined in RED in the posting process that means it is most likely spelled wrong. There is nothing wrong with occasional misspellings, but your posts are littered with them. And you pepper your comments with so many animated icons, it is no wonder many FORUMS don't permit emoticons. (YOU ARE NOT THE ONLY ONE WHO DOES THIS - SO EASY TO CLICK ON ONE OF THOSE CUTE EMOTICONS).

Is there a possibility you just don't like the ride and feel of your Spyder and it has nothing to do with actual performance and that is coloring your opinion and attitude? I can actually understand that. Seriously - this is a different ride then you have been used to and I can imagine one that doesn't work well with everyone. Unfortunately, you might not find that out until you have spent a lot of money.

Do you know what the greatest number of consumer complaints are in the United States READ HERE ? Yes, automobiles. They are expensive - we will be driving them for a long time - and we aren't happy when things don't work out the way we hoped. It is easy for me to imagine someone being as unhappy as you when they have shelled out a lot of money and they have real (or imagined) problems.

It is water over the dam now. From what you have posted - you have burnt every bridge I can think of... but you have accomplished one thing -- there are some well written comments on how to handle complaints with your dealer and manufacturer without poisoning the water. By the way, that is what a FORUM is about -- giving useful advice; tips; learning from other's experience; etc.

But if it makes you feel better - forget everything I said above and just read below:

(1) You are right. I hope you sue the hell out of them (dealer, mfg or both).

(2) They can't tell you how this thing is supposed to operate. $#@& them!

(3) I can't believe they blocked your number!!

(4) What a bunch of $#@holes your dealer is....

(5) What an $#@hole BRP is....

(6) What an $#@hole your BRP customer service rep is....



Yes you do Bob. You can find it in all of his posts.



Why you giving him this advice if you dont "what approach" he took when speaking with BRP. It is not being helpful when you sugarcoat your advice. You can't tell him you don't know how he handled it - then give him advice on tact (unless you have REALLY do know how he handled it.



One against one. Who are we to believe?



Why do people keep saying that? LOL. Of course we know how he approached them. People say that - then give him advice on tact. LOL.



Could not have said it better.



Could not have said it better.



Could not have said it better



What steps are left for him? He has threatened them legally. They have looked at his vehicle and say it is performing within specs. If things hadn't gotten out-of-hand, he might still have some wiggle room to approach them again.



Does Pete's explanation make sense to the rest of you? He tells us he hasn't threatened them directly but he gets on here to threaten them? They stopped taking his calls (call blocking at BRP) and he wants us to believe he has been calm, etc. all the time. That doesn't make sense - that he would threaten legal action against them here but has never done that directly? What good is an idle threat on here? Is Pete at that point of realizing he hasn't gotten the sympathy he expected on here and is changing his story to become more sympathetic? I used to work with police detectives and they start looking for the little changes in someone's story when they are doing an investigation to get to the real truth. When people start making changes to their stories to improve upon their own situation, you usually figure they are..... feel in the blank here, readers.



I noticed that too.



I think we have a pretty good idea how it was handled. We still may not know what his exact problem is with the Spyder, but we all know how it was handled. Or else you wouldn't be giving him advice on tact (as others have also). In your gut, you know how this was handled. Your advice has been on the mark regarding tact.



I agree. Instead of focusing on his actual problem we got distracted by the ranting.



Agree. Or get an experienced Spyder ryder to drive it for you and offer their opinion. I am not comfortable Pete has accepted the nuances of this Trike over what he is experienced in riding.



Agree.



Agree

I could go on.. but won't. Too hot to be outside and I got carried away indoors. I am expecting some posts with reactions including bumping heads against doors, etc.

I see you joined this group(OR WAS HIRED) in april 2012 and all ready you are an expert WOW!!!!:roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::roflblack::bowdown::bowdown::bowdown::bowdown::bowdown::bowdown::bowdown::bowdown:

 

[msj4848]

An up set rear end?

 

[spyder3]

An up set rear end?

i think thats the same as a PITA :dontknow:

 

[pellcitypete]

An up set rear end?

YEP!!!!

 

[Knarfoh]

I see you joined this group (OR WAS HIRED) in april 2012 and all ready you are an expert WOW!!!!

I was actually trying to restrain myself.

You got so pissed at what I said... you posted a response.

Then you read further.. and posted a second response.

The problem is.. you are not reading everything first (or listening) before you react. You reacted. Read some more. Then reacted again.

I am sure that did not happen at the dealership (or on the phone with BRP) when you discussed your problem with them.

Don't listen to me. Listen to the others. I am a nobody. Just not a fan of sugarcoating things.

Somewhere buried in my response is the recognition you could be right. However, I just can't imagine you were as cool as cucumber when discussing this with the dealership and BRP as you would like us to believe. This discussion can go from being meaningful and helpful to being acrimonious very easy and someone appears to have tipped it in that direction.

Just curious. Have you actually read some of the recommendations? There are some good ones suggested. I particularly like a third-party, experienced Spyder ryder operating your trike and giving you their point of view after they independently give your trike a try.

P.S. I promise not to respond again (until the next time.) Oh shoot, my shift starts in 15 minutes. I am a BRP customer service representative and I have odd hours. Later!

 

[msj4848]

So what's the next move Pete?