RT TROUBLES......... I HEAR YOU LOUD AND CLEAR

[pellcitypete]

A lot of you have given me and some others :cus: for bad talking BRP. well alot of what was said is true I did get a bad dealer.I didn't know that until it was to late.BUT:banghead: I didn't give them the dealership nor can I take it back! only BRP has any control over there dealers and as long as they are selling spyders BRP wont do anything to them.I have been talking to a BRP customer severce rep for 2 weeks to get my spyder fixed nojoke as of this past tuesday she has blocked my phone and I can't get anyone at BRP to return my calls The only resone I mention class action suite was maybe we could get there attion and get some help with these bad dealers. I don't wont to sue anyone never have but for $30,000 I think I should have a spyder that works:banghead: I love my spyder but I haven't had it in my postion(sorry for spelling) more than 2&1/2 weeks sence march:cus: yesterday I was told there was nothing wrong with my spyder I said ok I will come and get it but I wonted in writing that there was no safety problems with it then they(dealer) said no let me do more checking :gaah:. and one more thing to the ones who say the only time someone post something is to say bad things about BRP or spyders I say this THIS IS GENERAL DISCUSSION FORUM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Bob Denman]

Pete,I feel bad for you that you got suckered, and then sucker-punched by a poor dealer. :gaah: I wonder why they would block your phone number? BRP is kind of in an awkward situation also here; they want to try and keep their customers as happy as possible, but they also can't throw their dealrs "under the bus".
I don't know what approcach you took when speaking with BRP, but I'd like to offer this up:
Tact is the art of telling somebody to go to Hell, and having them looking forward to the trip!
Being polite, factual and firm with a minmum of fuss and muss might carry you farther in this endeavor...
Good Luck!

 

[bcoulter19]

Humbly disagree

I have the same sealer as you and I must say that anytime I have had anything done they have been professional, courteous and have gotten the job completed on time and done correctly. I have recommended this dealer to my firends and people talking about getting a spyder and will continue to do so. I guess alot of times you get treated the same way you treat people. pps:

 

[pellcitypete]

THANKS your about the only one that gets it I've been nince(can'tspell) I have not lost my temper with anyone. ALL I wont is my spyder fixed not to sue or start a war I just want to ride my spyder is that to much to ask?:bowdown:

 

[Pennyrick]

Pete:

Don't know how you approached BRP but I would venture to say that tact isn't one of your strengths.

The very mention of Legal action, class action suits, etc. is enough to set any manufacturer's teeth on edge. Once that cat is out of the bag, all bets are off!! In fact, I'd be willing to bet that BRP's legal counsel probably has a policy in place that the minute anyone mentions legal remedies, BRP reps must shut down communications.

Lawyers talk to other lawyers, so if you intend to pursue that avenue it would be the natural thing for BRP to do by blocking your calls and having no direct contact with you. It seems you made the threat and now have the option of following through on it or walking away from the situation. You appear to have trashed any middle ground options.

 

[pellcitypete]

I have the same sealer as you and I must say that anytime I have had anything done they have been professional, courteous and have gotten the job completed on time and done correctly. I have recommended this dealer to my firends and people talking about getting a spyder and will continue to do so. I guess alot of times you get treated the same way you treat people. pps:

nojoke I wouldn't recommend them to my worst nitemare They have beencourteous to me but they haven't been able to fix mine. why should I have to put up the expence and time to take it to another dealer?:banghead: I think big#1 should ship it to someone who can fix it:bowdown:

 

[Bob Denman]

Pete,
I am seeing an awful lot of frustration in your postings; If you let that creep into your interpersonal experiences, things just won't go well for you...
Please try and get calmed down a bit before taking the next step. :thumbup:

 

[pellcitypete]

Pete:

Don't know how you approached BRP but I would venture to say that tact isn't one of your strengths.

The very mention of Legal action, class action suits, etc. is enough to set any manufacturer's teeth on edge. Once that cat is out of the bag, all bets are off!! In fact, I'd be willing to bet that BRP's legal counsel probably has a policy in place that the minute anyone mentions legal remedies, BRP reps must shut down communications.

Lawyers talk to other lawyers, so if you intend to pursue that avenue it would be the natural thing for BRP to do by blocking your calls and having no direct contact with you. It seems you made the threat and now have the option of following through on it or walking away from the situation. You appear to have trashed any middle ground options.

thats not what I want all I want is mine fixed I have been nince no angery words or threats on law suites except on here and that was only after someone said that the only why to get BRP's attion was to hit them un there pockets.I have been calm all this time but what else can I do any advice would be apprecated:thumbup:

 

[Dragonrider]

Dealers, clinical labs, retail stores - all use "quality testing" to assure compliance with standards. As much as we hate them, the surveys that are sent to us do count. A dealer with a poor survey status will be given time to fix the issue(s), then, if not fixed, the line can be pulled.

BRP has a serious dealer issue, in that they require a dealer carry the FULL line of products, which makes no sense to a potential dealer, in many cases, so options for BRP become limited.

I've never looked at a snowmobile at my Spyder dealer, never had an interest - how about a skido? After my stint on a Carrier, a canoe is my only water transport, and rarely, at that. I've never looked at one at my dealer - but they have to carry both.

My dealer has a wide range of bikes, ATVs, and SxS, but only BRP water and snow toys, and that adds to the tech training in the shop. That's the part that doesn't make sense to me. You don't find motorcycles in a ski boat shop….. JMHO

 

[bcoulter19]

Dealers that carry BRP products do not have to carry all products. We have a dealer here locally that carries the ski-doo's and ATV's and wanted to sell spyder's but BRP would not give them the franchise. I know this for a fact because I have talked with the owner.

 

[Bob Denman]

but what else can I do any advice would be apprecated:thumbup:

Just speak calmly; be clear and concise regarding the events that have happened. Give them accurate dates and descriptions of any phone conversations; including the names of the parties involved.
Be VERY prepared to put it all down in writing.. When you speak with BRP, get emails, phone and fax numbers and then follow through by offering up your written timeline of this disaster and getting to them by the quickest manner possible.
"Smile so much that it hurts with your voice..." BE NICE! It'll put them in the mood to be nice in return... :thumbup:

 

[Arr MiHardies]

thats not what I want all I want is mine fixed I have been nince no angery words or threats on law suites except on here and that was only after someone said that the only why to get BRP's attion was to hit them un there pockets.I have been calm all this time but what else can I do any advice would be apprecated:thumbup:

It has been mentioned many times here by you, and BRP DOES read these forums.

 

[Arr MiHardies]

Dealers that carry BRP products do not have to carry all products. We have a dealer here locally that carries the ski-doo's and ATV's and wanted to sell spyder's but BRP would not give them the franchise. I know this for a fact because I have talked with the owner.

My local dealer doesn't carry snow mobiles. Kinda useless in the middle of the Mojave desert.

 

[Dudley]

thats not what I want all I want is mine fixed I have been nince no angery words or threats on law suites except on here and that was only after someone said that the only why to get BRP's attion was to hit them un there pockets.I have been calm all this time but what else can I do any advice would be apprecated:thumbup:

​You have been given advice in almost every post. Problem is, it's not advice you want, it's someone to agree with your approach, which you haven't gotten.

 

[Bob Denman]

Honestly; I don't think that we know enough about the situation to render an informed opinion. I'm just trying to help get him pointed in the right direction with his approach to BRP...

 

[flybuddy]

What's wrong with it?? Forum members might be of more help if we knew what direction to point you in.

 

[Bob Denman]

Pete, or ME?? :shocked: :roflblack:

 

[flybuddy]

Pete...I was just curious what's wrong with the Spyder and also why the dealer is saying nothing is wrong with it.

 

[steve635]

Pete, I know very well the pickle in which you find yourself. In 2002 I bought an Indian Chief with Indian's new proprietary motor. That bike was in the shop far more than it was out (in the first year it had the motor rebuilt, the oil pump replaced, 5 count'em 5 transmissions, 3 speedometers and a host of other issues). I spent a great deal of time on an Indian forum and thought other riders would commiserate. I was wrong. People accused me of trashing Indian. My reply was I must have wanted to trash them pretty bad to pay the price of admission! The fact is people want to feel good about their purchases. Hearing someone got a lemon is disconcerting, hearing the company won't resolve the issue is more disconcerting. The people on this forum are very helpful, and do whatever they can, but at some point there's not much more they can do. If their experience (and mine) with BRP has been all positive it is just as valid to say. Unfortunately I know this still doesn't help your situation, I know from my Indian days, speaking of possible actions on a forum won't further your cause, it only alienates folks who do actually sympathize. You have to determine your proper path forward and pursue it. Good luck and I hope you find a quick and satisfactory resolution.

 

[pellcitypete]

​You have been given advice in almost every post. Problem is, it's not advice you want, it's someone to agree with your approach, which you haven't gotten.

nojoke
:banghead:
ray::roflblack::hun::wrong: