Spyder in the News. Not a good story for BRP

[spyder3]

You're assuming that it was her. Even if it was, what has been happening to her is unfortunate and every vehicle ever manufactured has a handful of lemons.

Even after all the stories I heard about the Chevy Volt catching fire, it didn't stop me from going out and purchasing one.

Here is hoping the Rita is back out on the road and trouble free soon!

Yes, i am...Same IP address...so its either her or a friend at her computer....whats the difference?
The situation sucks for her, no doubt...

 

[NancysToy]

What is the fault code #? opcorn:

My understanding, according to a couple of good techs that explained it to me, is that there are usually a large number of occurances of low brake pressure faults, as well as some other possible brake or VSS related warnings. Combined with a good brake pressure reading in BUDS when tested, it indicates light, continual pressure on the brake pedal. I don't know the exact fault number or numbers offhand.

 

[OneBadPenny]

I know Rita personally and have been privy to her side of the story and I have to add here that she is an experienced rider, has been informed about riding the brake, and Limp Mode is only one of the issues she's had with her bike. On separate occasions the DPS went out on her, once on the freeway, and another time while exiting the freeway (in the offramp turn). I also happen to know that the owner of the dealership drove her Spyder for a few days, used it to commute, etc., and the DPS went out on him while attempting to pass a big rig - his words were something like "this is a POS!" I've been told that the owner hates the Spyder, but must sell them if he wants to keep his dealership, so this doesn't really bode well for customer confidence. Nevertheless, it doesn't negate the fact that the dealership wasn't always forthright with her, refused to give her a work order when requested, and at times wouldn't talk to her. At this point, she had already made contact with BRP and was too deep in with this dealer to take her bike to another local dealer, so she was pretty much stuck. If her issue was simply her riding the brake, this would have been an open and shut case by having someone at the dealer riding her bike for a few days, but it's not that simple. So before anyone else wants to jump to conclusions about what she MIGHT be doing wrong, perhaps you can have a little more compassion and empathy for what she's going through. She loves her RT, and the friends she's made because of it, and the thought of not having it or riding with her friends is painful.

I know that this dealership has made some personnel changes recently and this could have been part of the bottle neck that Rita experienced with the previous crew. Suffice it say, there is no excuse for ANY vehicle to be in a shop for almost 6 months. My friend is frustrated and heartbroken about the issues she's experienced, the lack of empathy the dealer has shown her, and no longer being able to enjoy riding her RT. I hope she is able to come to an equitable agreement with BRP and the dealer so that I can share many more miles and smiles with her on her :spyder2:.

Well put my friend. A bit disturbed by some the comments on this thread, made by those who don't know the situation.
Here's hoping she is back on the road with us soon ray:

 

[Smokinspyder]

IS the Dealer holding onto the bike because they are looking for a problem that is there or that isnt there ? as wel all know trouble shooting can be a PITA . I dont know if this is BRPs fault ( dealer or spyder ) or if its operator error .Hopefully once this all comes to a head we all can find out what the deal is . This way its more knowledge that we all can add to our arsenal of trouble shooting .

 

[SteveMac]

Well put my friend. A bit disturbed by some the comments on this thread, made by those who don't know the situation.
Here's hoping she is back on the road with us soon ray:

I can't agree with being disturbed by the comments.
SpyderLuvs comments did help us understand more about what was going on, but the owner and OP posted this link on three different threads. On on she even titles it as if she is a potential owner and is now thinking twice about a purchase.

She would have been MUCH better served if she had posted threads that were seeking help from the knowledgable people here, rather than seemingly trying to hide who she is and posting three times in various forums in what, at first blush, appears to be the rant of a troll.

You have been on this forum a long time. When have you ever seen a reasonable plea for help that hasn't received a plethora of attempts to help by Scotty, Lamont, Bob and many others???

To say you are disturbed by our reaction to the POOR way the original poster went about this does a disservice to the thousands of helpful posts by the members here. Had the OP reasonably asked for help AND provided the history as SpyderLuv did,,, we would all feel much more empathy and want to help a fellow owner.

 

[Dudley]

“Thousands of complaints the same as this?” Where do you get your information? And if her Spyder went from highway speed to 30, it went into limp mode. Period! I have been riding for 50 years and I have NEVER, EVER known a dealer of any make of motorcycle “loan” a bike to anyone for any length of time. And for 6 months, are you serious???? Unless someone can step forward and identify this lady and her dealer, I will consider this a “troll” story. If the article is read in depth it’s pretty easy to see that she didn’t seek any help from SpyderLovers and I would think that since she is a DEAR friend of someone who is a member of the forum, he would have directed her to us. Nuff said!​

 

[GA-SPYDER]

Time after time, year after year, it still amazes me how quickly and forcefully some on this forum will jump to the defense of BRP without the support of a single fact..........

How can so many internet mechanics so quickly and assuredly diagnose a problem, determine the cause, and assign blame that completely absolves the manufacturer, without ever seeing the offending machine or conversing with the owner?:dontknow:

Enthusiasm is cool, but it shouldn't be blinding.........

+1:agree:

Read every post in this thread and this one hits the nail on the head! Have seen this before over the years and thought the same thing.

 

[dave01]

Time after time, year after year, it still amazes me how quickly and forcefully some on this forum will jump to the defense of BRP without the support of a single fact..........

How can so many internet mechanics so quickly and assuredly diagnose a problem, determine the cause, and assign blame that completely absolves the manufacturer, without ever seeing the offending machine or conversing with the owner?:dontknow:

Enthusiasm is cool, but it shouldn't be blinding.........

So true HDX. I am neutral in my support of BRP, but lean more in support of the owners that have had to endure long periods of waiting for thier spyders to be fixed properly. I really don't remember signiing the line that states I will be R&D for BRP when they got my cash for either of my spyders. Maybe they should be paying us.

 

[Lone Spyder Ryder]

I posted this story because I feel all news (good or bad) useable infromation.

I can't agree with being disturbed by the comments.
SpyderLuvs comments did help us understand more about what was going on, but the owner and OP posted this link on three different threads. On on she even titles it as if she is a potential owner and is now thinking twice about a purchase.

She would have been MUCH better served if she had posted threads that were seeking help from the knowledgable people here, rather than seemingly trying to hide who she is and posting three times in various forums in what, at first blush, appears to be the rant of a troll.

You have been on this forum a long time. When have you ever seen a reasonable plea for help that hasn't received a plethora of attempts to help by Scotty, Lamont, Bob and many others???

To say you are disturbed by our reaction to the POOR way the original poster went about this does a disservice to the thousands of helpful posts by the members here. Had the OP reasonably asked for help AND provided the history as SpyderLuv did,,, we would all feel much more empathy and want to help a fellow owner.

To me any story (good or bad) is news and there is something to be gained by being informed about any product.
I will admit I was looking forward to seeing how most everyone reacted to it here on SpyderLovers. Not at all suprised.
:bowdown:BRP Right or Wrong:bowdown:
I hope the lady (which I do not know) gets her money back.

 

[SteveMac]

To me any story (good or bad) is news and there is something to be gained by being informed about any product.
I will admit I was looking forward to seeing how most everyone reacted to it here on SpyderLovers. Not at all suprised.
:bowdown:BRP Right or Wrong:bowdown:
I hope the lady (which I do not know) gets her money back.

Actually I owe you an apology as the OP of this thread.

I was confused as there were three or four threads started about the same story, all within a very short time frame. My comments were actually aimed at the person who just joined today and posted this same story two or three times with no supporting data or appearing to be seeking help. That persons posts appeared to be very troll-like.

So my apologies to you.

I still stand by my comment though about the helpfulness of the members of this board. I am a member of several forums and this is the MOST helpful group of forum members I have seen. And I am a very proud member because of that, and yes I will defend them because I have seen the amount of help that has been provided here.

No way I would blindly tote BRPs water,, IF the facts about a problem are reasonably presented and it seems like a person is seeking (truly seeking) help.

BUT, I have no patience for rants just for the sake of ranting and that is what the other poster on this topic ( not you ) had presented.

 

[Questions]

I am the owner!

BRP has had the last six months to repair, replace, issue me a refund or even explain what the issues are with my 2011 RTS.......if this was as simple as me driving with my foot on the brake dont you think the tech could have figured that out by now? My last straw was when the DPS quit working when I was exiting the highway. The DPS also went out while the owner of the dealership was ryding my Spyder while he was passing a big rig. Do you think he had his foot on the brake while passing? I dont think so. The dealership has verified my DPS issue however there are several DTC's they cant figure out. I even asked BRP if I could take my spyder to another dealer and they told me no. I believe I have been very patient with BRP these last very long six months.

hope your really not a betting man ...........and if you are pay up!

So her RT goes into limp mode and "she has the same exact problem with her loaner". My prediction "she is riding with her foot on the brake".

Too bad a story like this will always be one sided. I would bet money that's her issue. It's a owner issue not a RT issue. nojoke

 

[Questions]

dont have the loaner

who said I had a loaner for six months.......... i had a loaner shortly after my spyder was towed in to the dealer that is until the cops told me I was ryding an unregistered vehicle without documentation and thats illegal in the state of California.........

I agree but like I said, we're only hearing one side of the story. The fact that she got a loaner for that long tells me the dealer was losing money too on this deal as they will have to sell the loaner with a lot of miles that wouldn't have been on there if they could have figured out the problem sooner. Nobody wins on this deal. :banghead:

 

[Dudley]

who said I had a loaner for six months.......... i had a loaner shortly after my spyder was towed in to the dealer that is until the cops told me I was ryding an unregistered vehicle without documentation and thats illegal in the state of California.........

As quoted from the news article:

But lately, her love for the bike is fading. She’s currently riding a loaner because she says hers has been in the shop four times for the same problem. The last time it was brought there was in August and it’s been there ever since.

​

Doesn't that say you have a loaner? Seems like it to me.
And since it's your Spyder BRP can't tell you where to get it repaired. It's your Spyder, not there's.
But, in the end, it's your decision to make. From the many threads I have read on SL since November of 2008, BRP is not always right in our minds, but if they bought back every Spyder that had a unhappy owner, how do you think they could stay in business? I am on my second Spyder and EVERY issue I have had with either Spyder, BRP has solved very quickly and professionally. My dealer listens to what I am experiencing, runs a diagnostic, tells BRP about it and BRP authorizes the warranty work. 1, 2, 3 it's done. ​

 

[ThreeWheels]

BRP has had the last six months to repair, replace, issue me a refund or even explain what the issues are with my 2011 RTS.......if this was as simple as me driving with my foot on the brake dont you think the tech could have figured that out by now? My last straw was when the DPS quit working when I was exiting the highway. The DPS also went out while the owner of the dealership was ryding my Spyder while he was passing a big rig. Do you think he had his foot on the brake while passing? I dont think so. The dealership has verified my DPS issue however there are several DTC's they cant figure out. I even asked BRP if I could take my spyder to another dealer and they told me no. I believe I have been very patient with BRP these last very long six months.

hope your really not a betting man ...........and if you are pay up!

Well, I guess that's the crux of the matter. If your tech isn't up to snuff he may have missed something simple.
The DPS issue can be caused by loose battery terminals. I know mine was. That could be another thing to check.
It would really be a shame if you lost the use of your RT just for some loose terminals.
You might consider asking the tech if he's checked these things.

Good Luck and keep us posted.

 

[Questions]

Dealer Name

Rita is local to me. I am unsure of where her Spyder is being serviced so I cannot speak on the knowledge of the service technicians there. This is not the first story I have heard about the Spyder going into limp home mode because they were riding the brake.

The reason you dont know where my Spyder has been these last six months is because I never wanted to bad mouth the dealer. I dont totally blame the dealer I blame BRP for not assisting the dealer when they asked for help with my Spyder. I have spent the last six months day & night trying to work this out with BRP however this appears to be a game to them & keeping me as a customer doesnt seem to matter. I do own two 2011 Can Am products and was hoping to buy a third but now.......
You may find this hard to believe but I still really just want another Spyder

 

[Questions]

Your Dealer

As quoted from the news article:

But lately, her love for the bike is fading. She’s currently riding a loaner because she says hers has been in the shop four times for the same problem. The last time it was brought there was in August and it’s been there ever since.

​

Doesn't that say you have a loaner? Seems like it to me.
And since it's your Spyder BRP can't tell you where to get it repaired. It's your Spyder, not there's.
But, in the end, it's your decision to make. From the many threads I have read on SL since November of 2008, BRP is not always right in our minds, but if they bought back every Spyder that had a unhappy owner, how do you think they could stay in business? I am on my second Spyder and EVERY issue I have had with either Spyder, BRP has solved very quickly and professionally. My dealer listens to what I am experiencing, runs a diagnostic, tells BRP about it and BRP authorizes the warranty work. 1, 2, 3 it's done. ​

[/QUOTE

and do you think everything you see on the news is live? You have no idea when that was filmed. Anyway I am very happy for you that you have a great dealer that can fix your bike so quickly each and everytime you have an issue.

 

[SpyderGirl]

The reason you dont know where my Spyder has been these last six months is because I never wanted to bad mouth the dealer. I dont totally blame the dealer I blame BRP for not assisting the dealer when they asked for help with my Spyder. I have spent the last six months day & night trying to work this out with BRP however this appears to be a game to them & keeping me as a customer doesnt seem to matter. I do own two 2011 Can Am products and was hoping to buy a third but now.......
You may find this hard to believe but I still really just want another Spyder

Totally understand. And now that I know more about what's going on, you have my sympathies. I had the DPS cut out on me on my hubby's RS. Scary stuff! I hope they get you back on the road soon. Sorry if I offended you. Hope to see you on a ride soon.

 

[Questions]

Tech reads these helpful hints

Well, I guess that's the crux of the matter. If your tech isn't up to snuff he may have missed something simple.
The DPS issue can be caused by loose battery terminals. I know mine was. That could be another thing to check.
It would really be a shame if you lost the use of your RT just for some loose terminals.
You might consider asking the tech if he's checked these things.

Good Luck and keep us posted.

I have referred the owner of the dealership and the tech to this website several times because there are several folks on here that know what they are talking about. I have even had other techs that have been on this site offer their assistance to my dealer but I guess my dealer wasnt interested.

 

[Questions]

No worries

Totally understand. And now that I know more about what's going on, you have my sympathies. I had the DPS cut out on me on my hubby's RS. Scary stuff! I hope they get you back on the road soon. Sorry if I offended you. Hope to see you on a ride soon.

You didnt offend me but thanks for saying so. I could take one of my two wheelers out on the next ride but its just not the same. Its true once you go to three wheels is really not the same on two.

 

[SpyderGirl]

You didnt offend me but thanks for saying so. I could take one of my two wheelers out on the next ride but its just not the same. Its true once you go to three wheels is really not the same on two.

I completely agree!