Spyder in the News. Not a good story for BRP

[dave01]

I agree but like I said, we're only hearing one side of the story. The fact that she got a loaner for that long tells me the dealer was losing money too on this deal as they will have to sell the loaner with a lot of miles that wouldn't have been on there if they could have figured out the problem sooner. Nobody wins on this deal. :banghead:

So true, both will lose out on this one.

 

[ThreeWheels]

If she is riding the brake, wouldn't that show up in BUDS ?
The dealer should have been able to at least find the fault code.

 

[docdoru]

My 1/2 cent:
1. BRP is a for profit corporation and they try hard not to replace units (creating precedents)
2. We'll never know "the other side of the story"
3. Dealers are eager to offer you a new Spyder for trade (at a 20-50% loss for the owner)

 

[BLUEKNIGHT911]

REMEMBERING ANOTHER CLUSTER *****

REMEMBER THE AUDI 5000.....DAMN NEAR BURIED THAT COMPANY....AND IT WAS BS....MIKE...:thumbup:

 

[Fonz]

:agree: also. As I read the article, I noted she had the same problem with the loaner. Riding the brake will cause the :spyder2: to go into limp mode--been there, done that!

To bad she did not come to the site for information.

Me to, I rode the brake when I first got it. After I learned how to ride her, limp mode stopped.

 

[SpyderGirl]

Rita is local to me. I am unsure of where her Spyder is being serviced so I cannot speak on the knowledge of the service technicians there. This is not the first story I have heard about the Spyder going into limp home mode because they were riding the brake.

 

[SteveMac]

Three different posts today in three different sections of SpyderLovers all with this same story.

Makes one wonder. :huh:

 

[NancysToy]

There is not enough information here to formulate an opinion about either the dealer or the rider. Lots of variables in a slanted news report, with few facts. I think it's time we all step back and let Rita sort this one out herself, unless she comes here to ask our advice. Some things to keep in mind before we jump to conclusions:
Riding the brake usually leaves telltale fault codes behind, which can be read via BUDS, and explain the cause if the tech is savvy enough to properly interpret them.
The picture shows the rider resting on the ball of her foot, which is not as likely to trigger a brake fault unless the toes are pointed in and resting on the brake arm itself.
There have been some cases where the brake switch was improperly adjusted, and it caused this same scenario...through no fault of the rider.

Like I said, way too many unanswered questions to throw rocks at the right target. If there is a sure problem here, it is that this has taken six months to resolve. Even if it was not to the owner's satisfaction, it should have been able to be explained long before that.

 

[pro10is]

So her RT goes into limp mode and "she has the same exact problem with her loaner". My prediction "she is riding with her foot on the brake".

Too bad a story like this will always be one sided. I would bet money that's her issue. It's a owner issue not a RT issue. nojoke

:agree: Perhaps BRP should consider a software change to account for people who ride the brake. I develop tool control software and know this could be done without seriously affecting the original intent of sensing a brake failure. The system would need to learn the driving habits of the rider over a period of time and factor this into the sense equation.

 

[Raptor]

If she is riding the brake, which is possible but given the position of her feet on the pegs I am not rushing to that conclusion, that would HAVE to show up on BUDS. Bad on the dealer for not asking basic questions and getting down to the bottom of this.

The real problem here though is BRP. 6 months in the shop and no input from the manufacturer? Are you kidding me? That is totally unacceptable, and there is no rationalizing that away. This is just another case of BRP arrogance and not knowing what is going on with their dealer network out in the field. And how hard would it be to re-design that pesky brake pedal so this does not happen any more? I just don't understand the way these people think sometimes. instead of getting involved, promoting good will to the customer base and educating a possibly ignorant dealer, they would rather play hardball with the customer, hide behind their legal team, put the dealer in a position to most likely fail again, and get a PR black eye (again) in the process. Do they really care that little? Apparently so. And it's hard to get any other side of the story when they won't return phone calls and/or refuse to comment on the matter.

 

[spyder3]

Did you not pay attention to the story... BRP would not respond to the story... why would they not want to defend themselves or their machines???

If your the owner, why don't you try a different approach...many here can help or steer you in the right direction. what are the issues, the article is vague to say the least.

 

[arntufun]

There is not enough information here to formulate an opinion about either the dealer or the rider. Lots of variables in a slanted news report, with few facts. I think it's time we all step back and let Rita sort this one out herself, unless she comes here to ask our advice. Some things to keep in mind before we jump to conclusions:
Riding the brake usually leaves telltale fault codes behind, which can be read via BUDS, and explain the cause if the tech is savvy enough to properly interpret them.
The picture shows the rider resting on the ball of her foot, which is not as likely to trigger a brake fault unless the toes are pointed in and resting on the brake arm itself.
There have been some cases where the brake switch was improperly adjusted, and it caused this same scenario...through no fault of the rider.

Like I said, way too many unanswered questions to throw rocks at the right target. If there is a sure problem here, it is that this has taken six months to resolve. Even if it was not to the owner's satisfaction, it should have been able to be explained long before that.

Well said, but the video is not there anymore. It showed her actually driving the Spyder a few times. If you would have been able to watch the video that was on the link earlier, you would have seen her foot was no where near the brake lever backing out of her garage, pulling forward or riding. Yes the foot on the brake has been peoples issue in the past, but not this time.

I wish you were able to see that video, because you would have been able to see for yourself what I'm talking about.

 

[boborgera]

Did you not pay attention to the story... BRP would not respond to the story... why would they not want to defend themselves or their machines???

Have you ever been interviewed by a reporter? The less you say to them', The less they can twist the story.
And Believe me they will , I usually don't have too many nice things to say about BRP, And interviewers ,
But BRP is smart in NOT responding.

 

[boborgera]

Well said, but the video is not there anymore. It showed her actually driving the Spyder a few times. If you would have been able to watch the video that was on the link earlier, you would have seen her foot was no where near the brake lever backing out of her garage or pulling forward or riding. Yes the foot on the brake has been peoples issue in the past, but not this time.

I wish you were able to see that video, because you would have been able to see for yourself what I'm talking about.

:agree: Seen the video, She backed out of her garage pulled out went down the road, stops at an intersection and drove off, Also i noticed there was an BRP ATV in the garage also.

 

[ARtraveler]

I was also looking for the link showing the :spyder2: being ridden--could not find it--now I see that it is gone.

Yes, the whole site is here to help with issues. The way this has come off is like we have a troll in the midst.

It would be great to hear the WHOLE story, what the dealer has done or not, and when you brought BRP into this. Are you talking with Carlo?

The limp mode from foot on the brake is a well known issue and has happened to the best of us. If the dealer did not check on this from the beginning--hence the questioning of the dealer.

The fact that the problem happened to the same rider on two different :spyder2:'s makes us to think that this might be the problem.

Trying to get a settlement without going through a process--and I am not discounting the 6 months in the shop--seems a bit premature. Trying to give a manufacturer bad publicity through the news media is dubious at best. Most companies do not jump on that very quickly.

I usually take the side of the :spyder2: rider and I have said a few things over the years that were not favorable to BRP. Based on the initial information--it seemed pretty easy. But as many others have said--we can give better suggestions if we indeed have the whole story. Let the members work on this with you.

 

[SpydherLuv]

I know Rita personally and have been privy to her side of the story and I have to add here that she is an experienced rider, has been informed about riding the brake, and Limp Mode is only one of the issues she's had with her bike. On separate occasions the DPS went out on her, once on the freeway, and another time while exiting the freeway (in the offramp turn). I also happen to know that the owner of the dealership drove her Spyder for a few days, used it to commute, etc., and the DPS went out on him while attempting to pass a big rig - his words were something like "this is a POS!" I've been told that the owner hates the Spyder, but must sell them if he wants to keep his dealership, so this doesn't really bode well for customer confidence. Nevertheless, it doesn't negate the fact that the dealership wasn't always forthright with her, refused to give her a work order when requested, and at times wouldn't talk to her. At this point, she had already made contact with BRP and was too deep in with this dealer to take her bike to another local dealer, so she was pretty much stuck. If her issue was simply her riding the brake, this would have been an open and shut case by having someone at the dealer riding her bike for a few days, but it's not that simple. So before anyone else wants to jump to conclusions about what she MIGHT be doing wrong, perhaps you can have a little more compassion and empathy for what she's going through. She loves her RT, and the friends she's made because of it, and the thought of not having it or riding with her friends is painful.

I know that this dealership has made some personnel changes recently and this could have been part of the bottle neck that Rita experienced with the previous crew. Suffice it say, there is no excuse for ANY vehicle to be in a shop for almost 6 months. My friend is frustrated and heartbroken about the issues she's experienced, the lack of empathy the dealer has shown her, and no longer being able to enjoy riding her RT. I hope she is able to come to an equitable agreement with BRP and the dealer so that I can share many more miles and smiles with her on her :spyder2:.

 

[docdoru]

If she is riding the brake, which is possible but given the position of her feet on the pegs I am not rushing to that conclusion, that would HAVE to show up on BUDS.

Riding the brake usually leaves telltale fault codes behind, which can be read via BUDS

What is the fault code #? opcorn:

 

[spyder3]

I know Rita personally and have been privy to her side of the story and I have to add here that she is an experienced rider, has been informed about riding the brake, and Limp Mode is only one of the issues she's had with her bike. On separate occasions the DPS went out on her, once on the freeway, and another time while exiting the freeway (in the offramp turn). I also happen to know that the owner of the dealership drove her Spyder for a few days, used it to commute, etc., and the DPS went out on him while attempting to pass a big rig - his words were something like "this is a POS!" I've been told that the owner hates the Spyder, but must sell them if he wants to keep his dealership, so this doesn't really bode well for customer confidence. Nevertheless, it doesn't negate the fact that the dealership wasn't always forthright with her, refused to give her a work order when requested, and at times wouldn't talk to her. At this point, she had already made contact with BRP and was too deep in with this dealer to take her bike to another local dealer, so she was pretty much stuck. If her issue was simply her riding the brake, this would have been an open and shut case by having someone at the dealer riding her bike for a few days, but it's not that simple. So before anyone else wants to jump to conclusions about what she MIGHT be doing wrong, perhaps you can have a little more compassion and empathy for what she's going through. She loves her RT, and the friends she's made because of it, and the thought of not having it or riding with her friends is painful.

I know that this dealership has made some personnel changes recently and this could have been part of the bottle neck that Rita experienced with the previous crew. Suffice it say, there is no excuse for ANY vehicle to be in a shop for almost 6 months. My friend is frustrated and heartbroken about the issues she's experienced, the lack of empathy the dealer has shown her, and no longer being able to enjoy riding her RT. I hope she is able to come to an equitable agreement with BRP and the dealer so that I can share many more miles and smiles with her on her :spyder2:.

Thanks for the update spyderluv. I think "most" of us felt for her not knowing what you just explained. 6 months is ridiculous no matter what the reason....... coming on here with a different "name" whether her or someone siding with her and posting :cus: on different threads was not going to get her any sympathy for sure.....Plenty(not all) of people here will blast BRP for this kind of :cus: and its really unfortunate for her. A new dealer certainly can;t hurt, and BRP should make that happen or give her a new bike that works...and that should have happened 3 months ago...IMO

 

[Arr MiHardies]

I know Rita personally and have been privy to her side of the story and I have to add here that she is an experienced rider, has been informed about riding the brake, and Limp Mode is only one of the issues she's had with her bike. On separate occasions the DPS went out on her, once on the freeway, and another time while exiting the freeway (in the offramp turn). I also happen to know that the owner of the dealership drove her Spyder for a few days, used it to commute, etc., and the DPS went out on him while attempting to pass a big rig - his words were something like "this is a POS!" I've been told that the owner hates the Spyder, but must sell them if he wants to keep his dealership, so this doesn't really bode well for customer confidence. Nevertheless, it doesn't negate the fact that the dealership wasn't always forthright with her, refused to give her a work order when requested, and at times wouldn't talk to her. At this point, she had already made contact with BRP and was too deep in with this dealer to take her bike to another local dealer, so she was pretty much stuck. If her issue was simply her riding the brake, this would have been an open and shut case by having someone at the dealer riding her bike for a few days, but it's not that simple. So before anyone else wants to jump to conclusions about what she MIGHT be doing wrong, perhaps you can have a little more compassion and empathy for what she's going through. She loves her RT, and the friends she's made because of it, and the thought of not having it or riding with her friends is painful.

I know that this dealership has made some personnel changes recently and this could have been part of the bottle neck that Rita experienced with the previous crew. Suffice it say, there is no excuse for ANY vehicle to be in a shop for almost 6 months. My friend is frustrated and heartbroken about the issues she's experienced, the lack of empathy the dealer has shown her, and no longer being able to enjoy riding her RT. I hope she is able to come to an equitable agreement with BRP and the dealer so that I can share many more miles and smiles with her on her :spyder2:.

No need to jump down everyone's throats. It's been stated many times there's not enough information to base a good conclusion about the issue. I'm sure any information will be welcome.

 

[SpyderGirl]

Thanks for the update spyderluv. I think "most" of us felt for her not knowing what you just explained. 6 months is ridiculous no matter what the reason....... coming on here with a different "name" and posting :cus: on different threads was not going to get her any sympathy for sure.....Plenty(not all) of people here will blast BRP for this kind of :cus: and its really unfortunate for her. A new dealer certainly can;t hurt, and BRP should make that happen or give her a new bike that works...and that should have happened 3 months ago...IMO

You're assuming that it was her. Even if it was, what has been happening to her is unfortunate and every vehicle ever manufactured has a handful of lemons.

Even after all the stories I heard about the Chevy Volt catching fire, it didn't stop me from going out and purchasing one.

Here is hoping the Rita is back out on the road and trouble free soon!