Carlo said in regards to the drive belt..

[RoadHammer]

Not what I said at all. Have someone read it to you again....

I said I do not think we should pay for THEIR mistake... the difficulty is the wrong 'THEIR' seems to be getting blamed. This is a dealer choice at this point. If you're getting charged for it-- the money isn't going to BRP-- it's going to the DEALER.

they made the mistake they should pay. why should i pay the dealer, brp should pay the dealer to cover it for us.

 

[Firefly]

Fly,

I was hoping Carlo could get BRP do the right thing and adjust this down for us to likely prevent problems 'down the road.' I'm going in for service in a few weeks and am giving my dealership money for hard bags, their installation, 2nd update (don't really pay for this one...), maintenance, and whatever else comes up...I'll be giving them a nice chunk of money...you'd think they could perhaps check the tension for me and adjust it accordingly? I guess I'll give them a call and ask if they can...what's that bulletin number that Scotty said?? Bossweb 6-2010?

I think they should do the work at their cost when you have your standard maintenance done (so at least you're there giving them money for something)...send the bill to BRP as it appears to be an issue from their side...doesn't this sound reasonable?

A good dealer will take care of you on it... especially when you're having other things done at the same time.

If a person walks in and that is the ONLY thing they want done.... I wouldn't be shocked that the dealer has a minimal fee.

Cowtown felt mine was in spec at 1200... so no adjustment. I'm going to adjust it myself down to around 500-600 and call it good.

 

[Firefly]

they made the mistake they should pay. why should i pay the dealer, brp should pay the dealer to cover it for us.

How about talking to your dealer instead of just blasting BRP for it?

You're ASSuming your dealer will charge you.

A good dealer would cover it, especially when you're getting other things done. Most would just have it done with their next service, or if you're that concerned--- do it yourself.

There are plenty of higher mileage ryders that have not had any problems when running in the old spec. Get it lowered to the new spec at your own discretion.

This is hardly a 'sky is falling' situation. nojoke

 

[boborgera]

How about talking to your dealer instead of just blasting BRP for it?

You're ASSuming your dealer will charge you.

A good dealer would cover it,.


This is hardly a 'sky is falling' situation. nojoke

:agree::agree:That's how to tell you have a dealer you'll feel comfortable to deal with again.

 

[RoadHammer]

How about talking to your dealer instead of just blasting BRP for it?

You're ASSuming your dealer will charge you.

A good dealer would cover it, especially when you're getting other things done. Most would just have it done with their next service, or if you're that concerned--- do it yourself.

There are plenty of higher mileage ryders that have not had any problems when running in the old spec. Get it lowered to the new spec at your own discretion.

This is hardly a 'sky is falling' situation. nojoke

I'll ASSume what I wish at my discretion. Just talked with dealer, never heard of the issue.... :roflblack::roflblack:

 

[Sarge707]

How about talking to your dealer instead of just blasting BRP for it?

You're ASSuming your dealer will charge you.

A good dealer would cover it, especially when you're getting other things done. Most would just have it done with their next service, or if you're that concerned--- do it yourself.

There are plenty of higher mileage ryders that have not had any problems when running in the old spec. Get it lowered to the new spec at your own discretion.

This is hardly a 'sky is falling' situation. nojoke

The Problem is A " Lot of Techs" including the one that adjusted yours at Cowtown did not check Boss Web to know of any change??:dontknow:
They are supposed to perform the Bulletin when you bring it in for scheduled maintenance BUT seeing many do not even check for Bulletins how can you be sure their even going to do it :dontknow:at the Scheduled Maintenance UNLESS you specifically make them aware of it.?
Running DOUBLE tension on a drive belt is not in the best interests of My investment :yikes:and since they set it twice as high and I do my own maintenance THEY should change it for Free!!
Thank the Lord for this Forum that we many times know whats going on with our machines BEFORE the Techs even Bother to become aware of it!!nojoke

 

[M2Wild]

The Problem is A " Lot of Techs" including the one that adjusted yours at Cowtown did not check Boss Web to know of any change??:dontknow:
They are supposed to perform the Bulletin when you bring it in for scheduled maintenance BUT seeing many do not even check for Bulletins how can you be sure their even going to do it :dontknow:at the Scheduled Maintenance UNLESS you specifically make them aware of it.?
Running DOUBLE tension on a drive belt is not in the best interests of My investment :yikes:and since they set it twice as high and I do my own maintenance THEY should change it for Free!!
Thank the Lord for this Forum that we many times know whats going on with our machines BEFORE the Techs even Bother to become aware of it!!nojoke

It makes me laugh every time I hear techs say "don't believe what you read on these internet forums". Maybe SpyderLovers should become required reading for these Spyder techs.

 

[RoadHammer]

The Problem is A " Lot of Techs" including the one that adjusted yours at Cowtown did not check Boss Web to know of any change??:dontknow:
They are supposed to perform the Bulletin when you bring it in for scheduled maintenance BUT seeing many do not even check for Bulletins how can you be sure their even going to do it :dontknow:at the Scheduled Maintenance UNLESS you specifically make them aware of it.?
Running DOUBLE tension on a drive belt is not in the best interests of My investment :yikes:and since they set it twice as high and I do my own maintenance THEY should change it for Free!!
Thank the Lord for this Forum that we many times know whats going on with our machines BEFORE the Techs even Bother to become aware of it!!nojoke

Agreed... they caused the problem they pay:2thumbs::2thumbs:

 

[Firefly]

The Problem is A " Lot of Techs" including the one that adjusted yours at Cowtown did not check Boss Web to know of any change??:dontknow:
They are supposed to perform the Bulletin when you bring it in for scheduled maintenance BUT seeing many do not even check for Bulletins how can you be sure their even going to do it :dontknow:at the Scheduled Maintenance UNLESS you specifically make them aware of it.?
Running DOUBLE tension on a drive belt is not in the best interests of My investment :yikes:and since they set it twice as high and I do my own maintenance THEY should change it for Free!!
Thank the Lord for this Forum that we many times know whats going on with our machines BEFORE the Techs even Bother to become aware of it!!nojoke

Yup... they were unaware of the new specs, so no adjustment was done. No charge for reading it with the meter. I mentioned the bulletin(but not by number)-- didn't want to push the issue because they were swamped and already doing me some favors...:thumbup:

I'll be doing mine myself as I do most the stuff myself anyway. I'm still skeptical about going down to 450 from 1200... so I'm thinking in the 500-700 range will work fine.

Interesting that many are upset about the original belt tension being so high per BRP's recommendation, yet are willing to take BRP's new advice on the really low tension recommendation.:dontknow:

We sure do get the real info here much quicker than most dealers do---- which is GREAT for us end users.

 

[widowmaker2011]

tension questions I asked-

I asked two questions:

What is the service bulletin number? And, the answer is- 2010-6.

The 2nd question was, is it covered under warranty or is it part of the maintenance schedule? For those that have had it done with no charge, good on you. But, Carlo said it is not covered under warranty. He said it is part of the scheduled maintenance. The first time is at the 600 mile check up and every 6,000 miles after that (or yearly). And, there is a charge and each dealer's charge is different.

Wiping out bearings- because the initial setting was too tight. So lets make it a service bulletin and make it NOT warranty. Just wrong. This doesn't need to be a recall but it should be a special service campaign , BRP should send letters to owners advising to take to dealer for a complimentary belt tension check. Pay the dealer 3 tenths of an hour to check and adjust it , save alot of aggravation for owners in the future and warranty costs to BRP for bad countershaft bearings. But in the way BRP is doing it you will only get your tension set correctly "if" you know about the service bulletin. Good God BRP there are only a few thousand out there , bring em in and get em fixed, your initial tension settings were wrong.. Ridiculous Customer service. :yikes:

 

[widowmaker2011]

How about talking to your dealer instead of just blasting BRP for it?

You're ASSuming your dealer will charge you.

A good dealer would cover it, especially when you're getting other things done. Most would just have it done with their next service, or if you're that concerned--- do it yourself.

There are plenty of higher mileage ryders that have not had any problems when running in the old spec. Get it lowered to the new spec at your own discretion.

This is hardly a 'sky is falling' situation. nojoke

Firefly , it is a sky is falling situation to a rider who doesn't read these forums and ends up wiping out the countershaft bearings because BRP couldn't be bothered to do a quick service campaign to notify only a few thousand owners to get their belt tension set. If you wiped out your countershaft bearings and had to spend a thousand or so bucks or were stranded for a month or so without your spyder (aka Brian) it would bother you too. Even if they don't want to pay for it (wrong in my opinion) they could mail a few thousand first class mailers notifying ryders to get their belt tension checked (oh by the way because the initial BRP settings were WRONG from the factory) for not much money.

 

[Smylinacha]

You're ASSuming your dealer will charge you.
nojoke

"RUDENESS is the weak man's imitation of strength".....
Eric Hoffer

Nice job fly man, there you go again sneaking in the nasties

 

[mxz600]

Cowtown felt mine was in spec at 1200... so no adjustment. I'm going to adjust it myself down to around 500-600 and call it good.

At 1200 it's not in spec anymore. The new spec is 450N + or - 100N. These dealers need to get their :cus: together.

 

[NancysToy]

At 1200 it's not in spec anymore. The new spec is 450N + or - 100N. These dealers need to get their :cus: together.

I thought 450N + or - 150N was the correct spec on the actual Service Bulletin?

 

[Firefly]

Firefly , it is a sky is falling situation to a rider who doesn't read these forums and ends up wiping out the countershaft bearings because BRP couldn't be bothered to do a quick service campaign to notify only a few thousand owners to get their belt tension set. If you wiped out your countershaft bearings and had to spend a thousand or so bucks or were stranded for a month or so without your spyder (aka Brian) it would bother you too. Even if they don't want to pay for it (wrong in my opinion) they could mail a few thousand first class mailers notifying ryders to get their belt tension checked (oh by the way because the initial BRP settings were WRONG from the factory) for not much money.

I get ya.. and pretty much agree-- but it is what it is-- and as I've said there are many high mileage Spyders out there without any problems running the higher tensions.

Doubtful it would be a problem for me as I have the BEST warranty--- so I have 3 years left where such issues are covered-- and if possible I will renew that policy as long as they will allow it. I was told the BEST can be continued beyond the 5 year time.

 

[Firefly]

"RUDENESS is the weak man's imitation of strength".....
Eric Hoffer

Nice job fly man, there you go again sneaking in the nasties

Considering the level of filthy, nasty PM's I've received from your pal and the various things he threatened me with - what I said isn't rude, actually pretty darn nice all things considered.

"You are Judged by the Company You Keep"
Author unknown

 

[wyliec]

I thought 450N + or - 150N was the correct spec on the actual Service Bulletin?

It is.

 

[widowmaker2011]

I get ya.. and pretty much agree-- but it is what it is-- and as I've said there are many high mileage Spyders out there without any problems running the higher tensions.

Doubtful it would be a problem for me as I have the BEST warranty--- so I have 3 years left where such issues are covered-- and if possible I will renew that policy as long as they will allow it. I was told the BEST can be continued beyond the 5 year time.

I concur you are probably safe , however , its still better to have the correct tension , so damage is not being done to your machine and more importantly while "you" may be safe, the general population of owners is not...... with a BEST sales penetration in the 20% range , that means 80% of the Spyder owners won't be covered by something BRP realizes is an issue that can cause damage to the spyder. If this were a fuel gauge that intermittently read too high on some spyders I would agree do not send out a notice. This issue is way different though. Not flamin , just sharing a different perspective and my thoughts that good business practices would automatically dictate a quick, inexpensive letter to owners.

 

[dltang]

I concur you are probably safe , however , its still better to have the correct tension , so damage is not being done to your machine and more importantly while "you" may be safe, the general population of owners is not...... with a BEST sales penetration in the 20% range , that means 80% of the Spyder owners won't be covered by something BRP realizes is an issue that can cause damage to the spyder. If this were a fuel gauge that intermittently read too high on some spyders I would agree do not send out a notice. This issue is way different though. Not flamin , just sharing a different perspective and my thoughts that good business practices would automatically dictate a quick, inexpensive letter to owners.

Brad, that is a horrible avatar...Sorry for the thread hijack.

 

[Firefly]

Brad, that is a horrible avatar...Sorry for the thread hijack.

:agree:

Freaks me out!