Carlo said in regards to the drive belt..

[wyliec]

tension questions I asked-

I asked two questions:

What is the service bulletin number? And, the answer is- 2010-6.

The 2nd question was, is it covered under warranty or is it part of the maintenance schedule? For those that have had it done with no charge, good on you. But, Carlo said it is not covered under warranty. He said it is part of the scheduled maintenance. The first time is at the 600 mile check up and every 6,000 miles after that (or yearly). And, there is a charge and each dealer's charge is different.

 

[xpeschon]

Great work, Thank you so much wyliec. Now I can inform the dealer of the bulletin number cause they didn't know anything about it..

Joe
(X)

 

[M2Wild]

tension questions I asked-

I asked two questions:

What is the service bulletin number? And, the answer is- 2010-6.

The 2nd question was, is it covered under warranty or is it part of the maintenance schedule? For those that have had it done with no charge, good on you. But, Carlo said it is not covered under warranty. He said it is part of the scheduled maintenance. The first time is at the 600 mile check up and every 6,000 miles after that (or yearly). And, there is a charge and each dealer's charge is different.

So they wanna charge you for the adjustment but fix your broken bearing under warrenty .... nice move BRP.

 

[groundeffect]

tension questions I asked-

I asked two questions:

What is the service bulletin number? And, the answer is- 2010-6.

The 2nd question was, is it covered under warranty or is it part of the maintenance schedule? For those that have had it done with no charge, good on you. But, Carlo said it is not covered under warranty. He said it is part of the scheduled maintenance. The first time is at the 600 mile check up and every 6,000 miles after that (or yearly). And, there is a charge and each dealer's charge is different.

Thanks for posting this information, great to have for us all. Thanks to Carlos for sharing, also.

Are you able to post the actual service bulletin here in this thread, for those who will find this thread in the future (and now) will have the information in one place.
Thanks

 

[Magic Man]

So they wanna charge you for the adjustment but fix your broken bearing under warrenty .... nice move BRP.

But only if your bearing goes out in the first two years.

They're playing the odds here.

Sometimes at BRP the word "Service" is really just an acronym.

S crew
E verybody
R egardless,
V iolating
I ndividual
C ustomers
E verywhere



MM

 

[M2Wild]

But only if your bearing goes out in the first two years.

They're playing the odds here.

If you have BEST, will the bearing covered under that?

 

[Magic Man]

If you have BEST, will the bearing covered under that?

You should be covered under BEST


MM

 

[Sarge707]

But only if your bearing goes out in the first two years.

They're playing the odds here.

Sometimes at BRP the word "Service" is really just an acronym.

S crew
E verybody
R egardless,
V iolating
I ndividual
C ustomers
E verywhere



MM

I was told its FREE so I called again and NOW am waiting a call back from Carlos??? I,m not Happy.nojoke

 

[wyliec]

I was told its FREE so I called again and NOW am waiting a call back from Carlos??? I,m not Happy.nojoke

Who told you the adjustment was free?

Please let us know what Carlo tells you.

Thanks

 

[aka1004]

i guess belt adjustment is part of 6k or 12k check but not free.
if you were to get it done seperately, i guess cost will depend on what kinda mood the service writer/mechanic is on that day.
i've gotten same minor adjustments done before sometimes paying but other times didn't.:dontknow:
for example, i have paid as much as 28.50 for parking brake adjustment but got it done without paying also.

 

[groundeffect]

i guess belt adjustment is part of 6k or 12k check but not free.
if you were to get it done seperately, i guess cost will depend on what kinda mood the service writer/mechanic is on that day.
i've gotten same minor adjustments done before sometimes paying but other times didn't.:dontknow:
for example, i have paid as much as 28.50 for parking brake adjustment but got it done without paying also.

:agree:

 

[Magic Man]

But only if your bearing goes out in the first two years.

They're playing the odds here.

Sometimes at BRP the word "Service" is really just an acronym.

S crew
E verybody
R egardless,
V iolating
I ndividual
C ustomers
E verywhere






MM

Remember even at $10 a unit in warranty time to adjust 15,000 belts is still $150,000.00.

My bet is they are thinking most everybody will be out of the warranty before they spend $150,000.00 on bearing replacements.

One is a "sure loss to the bottom line" the other is a maybe.

Again these numbers are only at $10 to do it and don't include anything for the other paperwork and BRP staff to process the warranty claims ether.

You can see how something seemingly small like this can turn into some real money on BRP's end and why they are not always quick to "step up" and do what seems like the right thing.

 

[Sarge707]

Who told you the adjustment was free?

Please let us know what Carlo tells you.

Thanks

2 Days ago the Rep said it was covered. In the meantime Carlo wrote a different opinion posted here. So I called today TWICE and FOUGHT the battle for it to be free because I do my own Maintenance and have done so for 20 years on 13 Sea Doo,s . The first time I called today someone was going to get back to me with an answer SOO after 2 hours I called again (I,m Retired:roflblack and they noted it again and will get back to me someday???

Because BRP set the belt pressure 75-200+ Pounds Over what they NOW recommend is not my problem and SHOULD be covered NO CHARGE!!nojoke

 

[aka1004]

the dealer plays such a big roll.
there are ryders who have paid for repairs that most ryders got it done for free. there are also ryders who have not paid for repairs that easily should have been paid by the ryders. until carlo came into picture, brp did not even wanted to talk to or discuss repair with customers but they will take dealer's word for what was and was not a warranty repair. i think every dealer has different position on this. some will go out of their way to make it a warranty repair but some won't. dealers i had dealt with in los angeles area all did go out of their way to make things happen. when i had that pulley problem on my way back home to vegas and had to tow the spyder to dealer here to vegas, i did not have a long conversation with the service writer when i dropped it off, assuming it was gonna be covered by warranty but he thought i was paying for it. i had to leave my cc info to pick it up because he did not get an ok from brp. don't get me wrong, i think the mechanic knows what he is doing. he knows far more than some of spyder mechanics i talked to before.

in short, get your spyder to right dealer:thumbup:

 

[boborgera]

Dealer, Dealer, Dealer, A dealer who treats his customers right will survive the slow times. I've been dealing with my guy since 1988. I was at his show room last SAT. Just kicking tires, the service guy asked me if i had my Spyder with me i said yes , then he said give me the key we'll bring it in and adjust the belt. Did it in a few minutes NO charge. That's why he was able to open a new 120 thousand sq. foot show room in these slow times.
All good businessmen will cast a little bread upon the waters.
Thats the way i ran my busines.

 

[Roaddog2]

:agree:
There's a lot of things that BRP SHOULD do, but they never do.........

:agree::agree:

 

[krb1945]

Great job MM...

with the service writeup:2thumbs: explanation. I've put that one in my quotes file. /Ken krb1945-OEM

 

[YPILOT]

I had my belt replaced at 19,000 and it still looked good, the bearings however were toast and had to be replaced as well. The :spyder:was still under warranty but when my dealer asked BRP to warranty the bearings they said NO ,wear item not covered. I don't know what the belt tension was at that time. Oh well, water under the bridge now. More $, More $, More $.

 

[Magic Man]

I had my belt replaced at 19,000 and it still looked good, the bearings however were toast and had to be replaced as well. The :spyder:was still under warranty but when my dealer asked BRP to warranty the bearings they said NO ,wear item not covered. I don't know what the belt tension was at that time. Oh well, water under the bridge now. More $, More $, More $.

No way really?

Wow bearings should have been covered? Although they do need some service from time to time (new grease) I did not see that have a replacement mileage listed.

Even if they have a replacement mileage, and you have not neglected to do the service when they say it needs to be done and the bearing fail before BRP says they are to be replaced, than they have failed early and should still be under warranty.

...and if they are not to be replaced at regular interval than how do they become a wear item.

That's like saying because you change the oil in a motor that luibes your main bearings at 3000 miles, that the bearings inside the motor are a wear item too?

MM

Sorry they did this to you, but like I said a few posts ago.

BRP's idea of S E R V I C E sometimes is not what it should be.

MM

 

[bone crusher]

Ya know what,

Have Carlo step in and do something for you. We've all been waiting long enough for DPS issues information, and Carlo has tried to help, but his bosses are still keeping everyone in the dark and this is getting to be ridiculous.

Carlo should be more than willing to call the dealership on your behalf and have them right you...and send the bill to BRP...it's enough of these warranty issues that BRP/dealers skip out of...enough is enough. I'm tired of reading about all of us who have issues and then nobody is wiling to help. If they want people to spread a good word about their product and company, they need to go the extra mile to help...forget going the extra mile, they just need to do the right thing!

I always remember this thought...

If you go to a restaurant and have a horrible experience, you will tell everyone about it and really try to hurt the place as you are very unhappy.

If you go to a restaurant and have an average experience, no harm done...you don't go out of your way to tell anyone and you would likely forget that place in the future.

If you go to a restaurant and it exceeds expectations, you will tell everyone you know about how happy you are and hope they can have a great experience such as yours.

Now, at this time, BRP is the first example and this is entirely unacceptable. I'm not one for the conspiracies, but Carlo and BRP need to do more to help people, period.