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Is it legal
- Thread starter gkamer
- Start date
BLUEKNIGHT911
Sadly Passed Oct 2024 - RIP
I would contact BRP Cares and let them know about this.... There various types of Civil Liberties violations but this doesn't fit ... However if you are an American Indian …… Mike
hyea:Bob Denman
New member
It's probably not illegal...
But if you push them: they'll tell you that you have to wait until they've serviced the bikes that were bought there! :gaah:
But if you push them: they'll tell you that you have to wait until they've serviced the bikes that were bought there! :gaah:
Their business, their rules. I don't think it would be in our country's best interest to force businesses to serve someone they don't want to.
However, I would get in touch with the owner or GM and let them know that their business practices just lost them your business, and everyone you can spread the word to.
However, I would get in touch with the owner or GM and let them know that their business practices just lost them your business, and everyone you can spread the word to.
bigbadbrucie
New member
To me, it sounds as if you’re being unfair to the dealer. If i bought a unit from him and had to wait an unusual amount of time to get service because he was too busy dealing with “others” requirements (those who bought elsewhere), I would be mighty “pissed off” with the dealer that I had purchased from for being “too busy” for me, his loyal customer.
BajaRon
Well-known member
No, it's not illegal. Bad idea, very poor customer service and many other negative things. But not illegal. Not sure I'd want to do business with a dealership that treated their fellow man that way. There is such a thing as just doing the right thing. Dealerships fail because of things like this.
There is a difference between refusing to work on your Spyder and putting you at the back of the line. Woe to the poor guy who moves to another area or if their original purchase point dealership goes belly up if the treatment this OP received were the norm.
spyderCodes
Member
I have no idea if it's legal, but it sure is stupid because the majority of the revenue stream generated by a spyder sale is in the maintenance.
I am a OEM dealer for many companies in the outdoor power equipment world.
For instance I am a Briggs And Stratton authorized dealer per my contract with them (B&S) I can not refuse to do warranty work because such engine / equipment was purchased somewhere else. Also they do not like if we prioritize my customers 1st that have purchased engines / equipment from my store. I can say it happens all the time, but it is frowned upon. B&S would like us to perform work in the shop in the order in which it was received. I would have to look at my contracts with some OEM's if the same rules apply to NON warranty work, my brain is telling me the same rules apply.
So it's technically not illegal, but more a breech in the signed contract possibly with said OEM company.
I would agree with most people above. I would take it as they are a horrible place to do business with from that kind of attitude. I would also place a call to BRP just so they have a record of it, as someone else has already mentioned as well.
For instance I am a Briggs And Stratton authorized dealer per my contract with them (B&S) I can not refuse to do warranty work because such engine / equipment was purchased somewhere else. Also they do not like if we prioritize my customers 1st that have purchased engines / equipment from my store. I can say it happens all the time, but it is frowned upon. B&S would like us to perform work in the shop in the order in which it was received. I would have to look at my contracts with some OEM's if the same rules apply to NON warranty work, my brain is telling me the same rules apply.
So it's technically not illegal, but more a breech in the signed contract possibly with said OEM company.
I would agree with most people above. I would take it as they are a horrible place to do business with from that kind of attitude. I would also place a call to BRP just so they have a record of it, as someone else has already mentioned as well.
bhemedinger
New member
Absolutely agree. Sadly it happens with other lines of business as well (think SCUBA). Here's an opportunity to make money (which is the whole point or you go out of business) and build your customer base and you piss it away? I'd be naming names and just maybe someone else will get the message and welcome your business.
BLUEKNIGHT911
Sadly Passed Oct 2024 - RIP
:thumbup:.... I was checking to see if anyone had posted this ….you did …. so I'll just :agree::clap: ………. Mike
hyea:johnny canuck
New member
HA!
They "all" pull that one. Even a lawn mower/snow blower dealer will make you wait, and wait, and wait, till they have serviced "all" their clients first. Only exception I know is for people traveling away from their home. They will make an allowance for that. Even worse..... buy something from a big box store, and then try and get it fixed at a dealer. Might as well get out a calendar for when you will get it repaired.
They "all" pull that one. Even a lawn mower/snow blower dealer will make you wait, and wait, and wait, till they have serviced "all" their clients first. Only exception I know is for people traveling away from their home. They will make an allowance for that. Even worse..... buy something from a big box store, and then try and get it fixed at a dealer. Might as well get out a calendar for when you will get it repaired.
gkamer
Sadly passed away, December '23.
To be clear, this did not happen to me personally. Someone here said it was unfair to the dealer to expect him to pass over his "loyal" customers for some "alien" customer. So I guess in their mind it's fine for the alien customer to be placed at the end of the line while the loyal customers get serviced. And then day by day, week by week, the alien slowly moves up the line until finally they're next.
Then bang, 2-3 more loyal customers come in, so the alien gets kicked to the back of line again. That certainly sounds like a fair way to run a business. NOT
Then bang, 2-3 more loyal customers come in, so the alien gets kicked to the back of line again. That certainly sounds like a fair way to run a business. NOT
Mikey
Well-known member
I would contact BRP Cares and let them know about this.... There various types of Civil Liberties violations but this doesn't fit ... However if you are an American Indian …… Mike
:agree:What he said!!!
Flanker
New member
I don't get that attitude. Money is green no matter who's giving it to you. Seems like "first come; first serve" would be the best model for any dealer service operation.
It may or may not make sense for a particular dealer to prioritize service for customers who bought the machine there. Thankfully, private businesses still have the freedom to do what they think is best for their business. And, we have the freedom to patronize or not patronize them.
Let's not make this into a criticism of individual dealers' choices when the real issue is the way Can-Am has restricted the servicing of our specialized machines to authorized Can-Am dealers who in most cases would just as soon not deal with them. Can-Am needs to provide proper incentives to dealers so they are motivated to staff up their service departments to handle our special machines' service needs in a timely manner.
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