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  1. #1
    Very Active Member gkamer's Avatar
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    Default BRP Are you kidding me? Still waiting for parts!

    I’m starting to have second thoughts about my decision to leave my Sypder at the dealership while awaiting a part. Here’s a quick recap:

    Problem: 2018 Can Am Spyder RT Limited.
    Would not shift into reverse.
    Would not downshift manually.
    Would not shift into Neutral without first turning off engine.

    Diagnosis: Faulty Left Hand Control Module. Will replace under warranty.

    Took the bike to dealership on Oct 19, 2021. Was told it would be 8-10 days for part to arrive. On Oct 20th, dealership called back reporting part would not be in until mid December. Might arrive sooner. On Nov 26, 2021 called dealership for update. Informed expected delivery date of 12/10/2021. Might arrive sooner.

    On 01/13/2022 called dealership. Was advised new expected arrival date from BRP would be sometime in June. Eight months to get a part from Can Am? Are you kidding me? I left it there because my concern was the problem might get worse where it would stop shifting altogether and leave me stranded some place. My Spyder is only like three years old. It’s not as if I’m trying to find a part for a 1903 Model A for crying out loud.

    We’ve gotten a lot of snow so far this year, so it’s not been a major problem for me, since I couldn’t ride anyway. I don’t let cold interfere with my riding, but snow/ice is another story. I have been hoping to attend the rally in Deadwood in July. Waiting until June for a part is simply unacceptable.

    I understand things are backed up due to this global supply chain fiasco, but surely somewhere in the country there has to be a left hand control module for a 2018 Can Am Spyder RT Limited.

    Rant Over.
    Last edited by gkamer; 01-13-2022 at 07:20 PM.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

    USAF, 20 years, retired
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    2018 Can Am Spyder RT-Limited

  2. #2
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    Wow, that sucks. I guess it’s nice that the facility is communicating with you. I’d be afraid of damage from storing it there.
    2019 F3L , Covid Blue

  3. #3
    Very Active Member JayBros's Avatar
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    What is the latest count of ships awaiting unloading in LA and Long Beach? The part is probably somewhere in that fleet.
    Artillery lends dignity to what would
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    Cognac 2014 RT-S

  4. #4
    Very Active Member Mikey's Avatar
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    Hopefully they have it inside, and if they do what a better place to have it in the winter time!! They can do the spring maintenance for you!!
    2012 RTL , Pearl

  5. #5
    SpyderLovers Sponsor BajaRon's Avatar
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    I think you meant 2021, not 2020. But this is one big deal killer. BRP either needs to provide the part, or offer something that does work in the interim. Pay to Park is not a good sales pitch.
    Only SLOW people have to leave on time...





  6. #6
    Very Active Member RayBJ's Avatar
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    Can the switch be changed out of the module? Maybe find a replacement if it's just a bad switch.
    '20 Spyder RT: Bajaron swaybar. Q5 tires, Pedal Commander, PV3, Elka front shocks, GPS/USB/12V handlebar mount, Heli-Bars, XM, Radar Detector, KOTT grills.
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  7. #7
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    Have you researched cheapcycle for the part? The out of pocket may or may not be worth the wait depending on how fast the snow/ice melts. I feel for you Greg, I really do.

  8. #8
    Very Active Member ARtraveler's Avatar
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    Not much I can say. The parts and service area sucks at the moment. Please keep us updated.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow)

    7 Spyders, 12 years, 175,500 miles
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  9. #9
    Very Active Member Peteoz's Avatar
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    Quote Originally Posted by 2dogs View Post
    Have you researched cheapcycle for the part? The out of pocket may or may not be worth the wait depending on how fast the snow/ice melts. I feel for you Greg, I really do.
    Yes, that’s what I’d be doing, 2dogs. See if the part is available at Cheapcycle, Greg, and if yes, buy it and get the dealer to fit it at their cost so you can be riding in Spring……as long as the assembly doesn’t cost an arm and a leg and is available from Cheapcycle, of course. Then claim the assembly as yours from BRP when it arrives.

    Pete
    Harrington, Australia

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  10. #10
    Active Member Pooch's Avatar
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    Maybe check Spyder junkyards or parted-out parts maybe on E-Bay?? DangÖ this is miserable!
    2021 RT Ltd, Marsala Red/Black, Dark
    New course heading Mr Sulu: 2nd star to the right and straight on til morning...

  11. #11
    Very Active Member oldguyinTX's Avatar
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    In my experience, BRP's parts supply chain has always been second rate, unlike other major motorcycle manufacturers. Assuming (always a bad idea) that the part is coming from Canada, one wonders why the long wait. Of course, BRP does source a lot of stuff from Asia, so as JayBros said, could be on a slow boat from China.
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    2017 RT-S , Stock Brake pedal extender is twice the size of the stock pedal. Champagne Metallic

  12. #12
    Active Member RickWB's Avatar
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    Greg - if you find the part number, maybe call a Canadian dealer. Not sure if parts are routed through Canada, before being shipped to the US?

    You are in Spokane. Dealer in Lethbridge, AB and a new one in Cranbrook, BC
    2019 F3 base
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  13. #13
    Very Active Member gkamer's Avatar
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    Quote Originally Posted by Mikey View Post
    Hopefully they have it inside, and if they do what a better place to have it in the winter time!! They can do the spring maintenance for you!!
    I was thinking the same thing. Another reason I left it with them in the first place. At the time I figured when the part comes in the bike will already be where it needs to be.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

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    2018 Can Am Spyder RT-Limited

  14. #14
    Very Active Member gkamer's Avatar
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    Quote Originally Posted by RayBJ View Post
    Can the switch be changed out of the module? Maybe find a replacement if it's just a bad switch.
    I don't know, I'm just going off what the Tech told me.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

    USAF, 20 years, retired
    Sheriff's Office, 23 years, retired

    2018 Can Am Spyder RT-Limited

  15. #15
    Active Member ndspyderlover's Avatar
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    are you sure you have the dates right?

  16. #16
    Very Active Member gkamer's Avatar
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    Quote Originally Posted by oldguyinTX View Post
    In my experience, BRP's parts supply chain has always been second rate, unlike other major motorcycle manufacturers. Assuming (always a bad idea) that the part is coming from Canada, one wonders why the long wait. Of course, BRP does source a lot of stuff from Asia, so as JayBros said, could be on a slow boat from China.
    That's pretty much what the Tech told me way back. He said mechanical stuff was pretty much available, but electronics are coming out of Asia.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

    USAF, 20 years, retired
    Sheriff's Office, 23 years, retired

    2018 Can Am Spyder RT-Limited

  17. #17
    Very Active Member gkamer's Avatar
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    Quote Originally Posted by RickWB View Post
    Greg - if you find the part number, maybe call a Canadian dealer. Not sure if parts are routed through Canada, before being shipped to the US?

    You are in Spokane. Dealer in Lethbridge, AB and a new one in Cranbrook, BC
    Yea, I'm about 60 miles from Spokane. That might be worth a look, I'd drive up to Cranbrook myself.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

    USAF, 20 years, retired
    Sheriff's Office, 23 years, retired

    2018 Can Am Spyder RT-Limited

  18. #18
    Very Active Member gkamer's Avatar
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    Quote Originally Posted by ndspyderlover View Post
    are you sure you have the dates right?
    Thanks, I just noticed that and fixed it.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

    USAF, 20 years, retired
    Sheriff's Office, 23 years, retired

    2018 Can Am Spyder RT-Limited

  19. #19
    Very Active Member Bfromla's Avatar
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    Ya a loner for compensation sounds reasonable, especially with under warranty. Do keep records & reminders so they donít forget you. (& how uncommonly patient you are being )

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  20. #20
    Very Active Member gkamer's Avatar
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    Quote Originally Posted by Bfromla View Post
    Ya a loner for compensation sounds reasonable, especially with under warranty. Do keep records & reminders so they don’t forget you. (& how uncommonly patient you are being )
    Patient? Not really. It's easy to be patient when you don't have a choice.
    Greg Kamer
    "If you're not living on the edge, you're taking up too much room"

    USAF, 20 years, retired
    Sheriff's Office, 23 years, retired

    2018 Can Am Spyder RT-Limited

  21. #21
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    sorry your having that problem, hope you get the part soon, alot of people don;t like the spyder with a clutch, but hearing your story mades me glad, i have a sm6

  22. #22
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    If I'm not mistaken, BURP's dealer network is all connected so if one dealer has a part another dealer needs, they can ship that part to the dealer that needs it. Some time ago I lost a key and need it replaced. My dealer had only one blank but another dealer had several blanks. That other dealer sent my dealer the key blank I wanted. By the way. They were quite internet price compatible. Only $4 more dollars than online. Surprise surprise.

  23. #23
    Very Active Member IdahoMtnSpyder's Avatar
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    It's undoubtedly the chip shortage. I read the other day where Canon is getting all kinds of backlash because brand new ink cartridges are being reported by the printer as "incompatible brand". Turns out they are sending out cartridges without the chip in them needed to correctly communicate with the printer.

    2014 Copper RTS

    Tri-Axis bars, CB, BajaRon sway bar & shock adjusters, SpyderPop's Bumpskid, NBV peg brackets, LED headlights and modulator, Wolo trumpet air horns, trailer hitch, custom trailer harness, high mount turn signals, Custom Dynamics brake light, LED turn signal lights on mirrors, LED strip light for a dash light, garage door opener, LED lights in frunk, trunk, and saddlebags, RAM mounts and cradles for tablet (for GPS) and phone (for music), and Smooth Spyder belt tensioner.
    2014 RTS , Copper! (officially Cognac)

  24. #24
    Active Member CloverHillCrawler's Avatar
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    Quote Originally Posted by Bfromla View Post
    Ya a loner for compensation sounds reasonable, especially with under warranty. Do keep records & reminders so they donít forget you. (& how uncommonly patient you are being )
    To quote my dealer when I asked about a loaner when my F3 was in for an extended period waiting on parts to be fixed..."Oh, those are for regular appointments like an oil change that only takes a day or two but you are more than welcome to rent one if you are in need of one".

    Funny they didn't mention that caveat at the time they were touting the loaner during the sale of the F3 to me.
    Last edited by CloverHillCrawler; 01-13-2022 at 11:51 PM.


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  25. #25
    Very Active Member blacklightning's Avatar
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    I feel for you. I thought I had it bad when mine was in the shop for 2 weeks waiting on an airbag replacement. The best thing about my situation was that they assured me that the bike was in their enclose warehouse and once they fixed it, they did a pretty decent job of detailing it for me. They are not the best, but I will definitely give my dealership high marks. And the thing is, I never bought any of my 3 spyders from them, but they have always treated me like number one.
    2016 F3T , brake pedal from "Web Boards" Red and Black

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