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  1. #1
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    Default Anyone else having problems with the BRP Parts Online website?

    https://can-am.brp.com/on-road/us/en...ts-iframe.html

    I tried to place an order on Saturday and it got all the way to the end and when I hit place order nothing happened. I tried it again thinking there was a glitch and had the same result.

    I figured they were having problems with it and since it was over the holiday, it might not get fixed 'till Monday.

    So, I tried again Monday, Tues, Weds and again today and I can't even add anything to the shopping cart now.

    I cleared by browser cookies and I even tried it on another computer.

    I called the phone number - no answer.

    Are they shut down completely for the holidays? Seems like they would be busy right now with the snowmobile season.

  2. #2
    aka: akspyderman ARtraveler's Avatar
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    NW Arkansas
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    Default

    Your the first to report, but your thoughts sound right on.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited, 2015 Vulcan 900 LTD

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow). 7 Spyders, 12 years, 175,500 miles

    2019 F3L , Phoenix Orange

  3. #3
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    Default

    As a follow-up, the BRP website is still down. I called them again on Monday and after about 15 minutes of aggravating robot messages, routings and on hold times, I got to a guy that confirmed that they are having issues with the website. All he told me was to be patient. Asked him if I could order by phone and he said the only way to order is via the website.

    Hard to imagine a company as large as BRP would have a major area of their website down that take 2+ weeks to get sorted out but I guess we can maybe lay the blame on Covid-19 staffing issues?

    I would order from my local Spyder dealer but I am still waiting on parts I ordered from them 6 weeks ago.

  4. #4
    Very Active Member
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    Quote Originally Posted by WilcoJunoHotel View Post
    Hard to imagine a company as large as BRP would have a major area of their website down that take 2+ weeks to get sorted out but I guess we can maybe lay the blame on Covid-19 staffing issues?
    I work for a Fortune 40 company. Even we have technical issues from time to time but it NEVER takes 2 weeks to rectify them. We had our website down for about 8 hours last year (on Black Friday, even) but that was due to technical issues outside our company. Still, that's the longest I can remember it's ever taken to fix something. I hate to say it, but it just sounds like BuRP doesn't really care. As long as they're getting NEW customers, who really cares about CURRENT/OLD customers. (Not that I'm saying you're old. )

  5. #5
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    Quote Originally Posted by ARtraveler View Post
    Your the first to report, but your thoughts sound right on.
    Still waiting for an order I placed on Dec 22

  6. #6
    Very Active Member
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    Quote Originally Posted by bikerchris1270 View Post
    Still waiting for an order I placed on Dec 22
    I would say that's understandable. Not only are there COVID related issues involved but there were not 1 but 2 major holidays between then and now. Many of the vendor I work with on a daily basis were closed/out of the office during the week of Christmas AND the week of New Years. Even Lamonster was closed during those 2 weeks.

  7. #7
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    Twice I placed an order on brp. In both cases I called support after 2 or 3 weeks, and both times they claimed they had no record of the order. In both cases I got an email saying I would get an email when it was shipped to the dealer for pickup. I went elsewhere. I won't bother with brp again.
    Larry 2015 Spyder F3 SM6
    2015 F3 SM6 , Orange

  8. #8
    Active Member SgtRay's Avatar
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    El Paso TX
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    Lol think how I feel. they ordered it 2x and got the wrong color part. Now they have no word on the 3rd time on where it is, 1 month later.
    "Friend to those who have no friends. Enemy to those who need no enemies. Headache to those who have no aspirin."~ The Phantom Texter
    2019 F3 s , Neutrino Aurora Accessory Fuse Block Blue

  9. #9
    Active Member
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    Default

    BRP website for ordering parts is back working. I was able to successfully place an order today.

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