Anyone else having problems with the BRP Parts Online website?

[WilcoJunoHotel]

https://can-am.brp.com/on-road/us/en...ts-iframe.html

I tried to place an order on Saturday and it got all the way to the end and when I hit place order nothing happened. I tried it again thinking there was a glitch and had the same result.

I figured they were having problems with it and since it was over the holiday, it might not get fixed 'till Monday.

So, I tried again Monday, Tues, Weds and again today and I can't even add anything to the shopping cart now.

I cleared by browser cookies and I even tried it on another computer.

I called the phone number - no answer.

Are they shut down completely for the holidays? Seems like they would be busy right now with the snowmobile season.

[ARtraveler]

Your the first to report, but your thoughts sound right on.

[WilcoJunoHotel]

As a follow-up, the BRP website is still down. I called them again on Monday and after about 15 minutes of aggravating robot messages, routings and on hold times, I got to a guy that confirmed that they are having issues with the website. All he told me was to be patient. Asked him if I could order by phone and he said the only way to order is via the website.

Hard to imagine a company as large as BRP would have a major area of their website down that take 2+ weeks to get sorted out but I guess we can maybe lay the blame on Covid-19 staffing issues?

I would order from my local Spyder dealer but I am still waiting on parts I ordered from them 6 weeks ago.

[MONK]

Hard to imagine a company as large as BRP would have a major area of their website down that take 2+ weeks to get sorted out but I guess we can maybe lay the blame on Covid-19 staffing issues?

I work for a Fortune 40 company. Even we have technical issues from time to time but it NEVER takes 2 weeks to rectify them. We had our website down for about 8 hours last year (on Black Friday, even) but that was due to technical issues outside our company. Still, that's the longest I can remember it's ever taken to fix something. I hate to say it, but it just sounds like BuRP doesn't really care. As long as they're getting NEW customers, who really cares about CURRENT/OLD customers. (Not that I'm saying you're old. )

[bikerchris1270]

Your the first to report, but your thoughts sound right on.

Still waiting for an order I placed on Dec 22

[MONK]

Still waiting for an order I placed on Dec 22

I would say that's understandable. Not only are there COVID related issues involved but there were not 1 but 2 major holidays between then and now. Many of the vendor I work with on a daily basis were closed/out of the office during the week of Christmas AND the week of New Years. Even Lamonster was closed during those 2 weeks.

[LarryC]

Twice I placed an order on brp. In both cases I called support after 2 or 3 weeks, and both times they claimed they had no record of the order. In both cases I got an email saying I would get an email when it was shipped to the dealer for pickup. I went elsewhere. I won't bother with brp again.

[SgtRay]

Lol think how I feel. they ordered it 2x and got the wrong color part. Now they have no word on the 3rd time on where it is, 1 month later.

[WilcoJunoHotel]

BRP website for ordering parts is back working. I was able to successfully place an order today.