Anyone else having problems with the BRP Parts Online website?

[WilcoJunoHotel]

https://can-am.brp.com/on-road/us/en/shop/for-sale/parts-iframe.html

I tried to place an order on Saturday and it got all the way to the end and when I hit place order nothing happened. I tried it again thinking there was a glitch and had the same result.

I figured they were having problems with it and since it was over the holiday, it might not get fixed 'till Monday.

So, I tried again Monday, Tues, Weds and again today and I can't even add anything to the shopping cart now.

I cleared by browser cookies and I even tried it on another computer.

I called the phone number - no answer.

Are they shut down completely for the holidays? Seems like they would be busy right now with the snowmobile season.

 

[ARtraveler]

Your the first to report, but your thoughts sound right on. opcorn:

 

[WilcoJunoHotel]

As a follow-up, the BRP website is still down. I called them again on Monday and after about 15 minutes of aggravating robot messages, routings and on hold times, I got to a guy that confirmed that they are having issues with the website. All he told me was to be patient. Asked him if I could order by phone and he said the only way to order is via the website.

Hard to imagine a company as large as BRP would have a major area of their website down that take 2+ weeks to get sorted out but I guess we can maybe lay the blame on Covid-19 staffing issues?

I would order from my local Spyder dealer but I am still waiting on parts I ordered from them 6 weeks ago.:gaah:

 

[MONK]

Hard to imagine a company as large as BRP would have a major area of their website down that take 2+ weeks to get sorted out but I guess we can maybe lay the blame on Covid-19 staffing issues?

I work for a Fortune 40 company. Even we have technical issues from time to time but it NEVER takes 2 weeks to rectify them. We had our website down for about 8 hours last year (on Black Friday, even) but that was due to technical issues outside our company. Still, that's the longest I can remember it's ever taken to fix something. I hate to say it, but it just sounds like BuRP doesn't really care. As long as they're getting NEW customers, who really cares about CURRENT/OLD customers. (Not that I'm saying you're old. )

 

[bikerchris1270]

Your the first to report, but your thoughts sound right on. opcorn:

Still waiting for an order I placed on Dec 22

 

[MONK]

Still waiting for an order I placed on Dec 22

I would say that's understandable. Not only are there COVID related issues involved but there were not 1 but 2 major holidays between then and now. Many of the vendor I work with on a daily basis were closed/out of the office during the week of Christmas AND the week of New Years. Even Lamonster was closed during those 2 weeks.

 

[LarryC]

Twice I placed an order on brp. In both cases I called support after 2 or 3 weeks, and both times they claimed they had no record of the order. In both cases I got an email saying I would get an email when it was shipped to the dealer for pickup. I went elsewhere. I won't bother with brp again.

 

[SgtRay]

Lol think how I feel. they ordered it 2x and got the wrong color part. Now they have no word on the 3rd time on where it is, 1 month later.

 

[WilcoJunoHotel]

BRP website for ordering parts is back working. I was able to successfully place an order today.:shocked:

 

[pauly1]

Well, it's back down again, without a holiday schedule to conflict with it. My local dealer is closed on Mondays, so I was trying to get a jump on the order over the weekend. I keep get a "server" error, so local history and cookies probably won't fix it. As a side thought, their on-line software is probably supported by the same group of techies that gave us BRP Connect.

 

[WilcoJunoHotel]

Well, it's back down again, without a holiday schedule to conflict with it. My local dealer is closed on Mondays, so I was trying to get a jump on the order over the weekend. I keep get a "server" error, so local history and cookies probably won't fix it. As a side thought, their on-line software is probably supported by the same group of techies that gave us BRP Connect.

My order actually shipped from a Can Am dealer in New York. As a suggestion, and I have no idea if they will do this, you might contact that dealer and see if they will give you the same prices as BRP lists on their website, maybe telling them the website is down and you can't order.

Dutchess Recreational Vehicles in Poughkeepsie NY

[email protected]
[email protected]

 

[JayBros]

I think BRP's inventory system is sophisticated enough that the company knows where parts are, or at least where they shipped them. That assumes the parts guys in dealerships correctly enter parts into inventory when received. Anyway, in 2019 while on tour my right radiator intake encountered a rabbit at fairly high speed that hit my KOTT Grille and knocked it back into the OEM radiator grill. I was able to straighten and remount the KOTT Grille but was not so lucky with the OEM grill. I ordered the part online from BRP and was surprised that it came from an upstate NY BRP dealer, don't remember which one.

 

[IdahoMtnSpyder]

Well, it's back down again, without a holiday schedule to conflict with it. My local dealer is closed on Mondays, so I was trying to get a jump on the order over the weekend. I keep get a "server" error, so local history and cookies probably won't fix it. As a side thought, their on-line software is probably supported by the same group of techies that gave us BRP Connect.

Their entire system may be having a problem. I'm in the process of downloading an RT operator's guide. What usually happens in almost no time at all is taking 10 - 15 minutes to download.