I bought my 2022 S2S from them last fall, new in the box. The sales guy I dealt with was hard to get a hold of, we talked once, I told him I was interested in the 2022 S2S and he was going to get back to me, then I had to call him back TWICE! The 2nd time he picked up, and I know he had other customers, he probably was juggling a lot of other balls, but I got the last 2022 S2S (or that's what he told me) and then we talked trade in, financing, etc. I had to email pictures of my Goldwing, and they gave me a lower than expected trade in number, but I knew I wasn't going to get top dollar,. The sales guy told me the finance guy would call me, and he did on a Saturday, and while I was in a grocery store, we talked, lol, worked out everything, he emailed the forms to fill out and send back via fed-ex, with the instructions on electronic transfer of the extra money I was putting down, or I could send a bank check, but that would delay the deal.
So I paid my credit union the $12 for electronic transfer, and they called to let me know it was a done deal. My Spyder was in line to get set up, and then I didn't hear anything for 2 weeks! I called to see when I could expect delivery, or did I need to run down to Chicago with my Wing to finish the deal? Nope, it was on the trailer and would be delivered soon. The driver called two days later to say he would be there the next day, he showed up, and we did the switch. There was a 90-day temp tag on it, the paperwork was all sent to MN DMV, and two weeks later I had a MN plate and the title. It was truly pretty painless. That was last Sept, '23.