Why do people always have to discuss an individuals personal wealth when it comes to a disagreement? The implication was simply created by some peoples assumptions and we all know what happens when you assume. At the very least Marcel could have responded with an explanation that he couldn't do anything about the shield and that would have been that. Instead poor customer service seems to be accepted by so many, sure there are people who have gotten good service from him and love his product and then there are others that could care less for him, his product, and the way he does business. And those people are also entitled to their opinions. Not to mention that fact that it is not unreasonable for a 2nd owner of one of these products to inquire as to whether or not there is a warranty that would transfer. And yes if I bought a used Ford and something went wrong I would at least see if the warranty was still in affect before I paid to have it fixed.
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Windshield decision
- Thread starter BigTspyderGA
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Why do people always have to discuss an individuals personal wealth when it comes to a disagreement? The implication was simply created by some peoples assumptions and we all know what happens when you assume. At the very least Marcel could have responded with an explanation that he couldn't do anything about the shield and that would have been that. Instead poor customer service seems to be accepted by so many, sure there are people who have gotten good service from him and love his product and then there are others that could care less for him, his product, and the way he does business. And those people are also entitled to their opinions. Not to mention that fact that it is not unreasonable for a 2nd owner of one of these products to inquire as to whether or not there is a warranty that would transfer. And yes if I bought a used Ford and something went wrong I would at least see if the warranty was still in affect before I paid to have it fixed.
GaryTheBadger
New member
CalSci windshield material correction
Regarding ataDude's comment yesterday "...so far the only three polycarbonate shields that I have come up with are the CalSci, CHAD and National Cycle..."
I wrote to CalSci and Mark Lawrence's reply was "We don't use polycarbonate, we use acrylic".
Are the BRP windshields polycarbonate or acrylic?
Regarding ataDude's comment yesterday "...so far the only three polycarbonate shields that I have come up with are the CalSci, CHAD and National Cycle..."
I wrote to CalSci and Mark Lawrence's reply was "We don't use polycarbonate, we use acrylic".
Are the BRP windshields polycarbonate or acrylic?
Not all acrylics are created equal. What you see in the previously posted video is not the grade generally used in the motorcycle windshield aftermarket, IMO. The video is a sales tool, so take it for what it's worth. CeeBaileys makes windshields for several applications including aircraft. I believe they use an impact resistent, DOT approved grade of acrylic...not lexan. Maybe ataDude has checked their stuff and could comment here.
Keep in mind that polycarbonate is much softer, scratches very easily and has other drawbacks when used in a windshield application.
bjt
Very Helpful Member
True, Marcel did have a sales video out on his EVO III and slider where he drove over them with a van, flexing the heck out of them, and they did not break. Seems like each material can have its drawbacks and its advantages.
It's been a while but...
I believe Poly is actually illegal for use in auto windshields. When it does break it doesn't "blow apart". Put your head through a glass windshield and there will be a head sized hole left. With poly, no hole, just a big, very sharp and jagged crack that has now convieniently closed back down around your throat.
Like you said it's a trade off all the way around.
Dudley
New member
He brought up the mention of his weath, like it carried more weight for his complaint. IMHO this thread should never have been started. Seems like just another negative thread against Marcel. I am sure he has had more satisfied, than dissatisfied customers or he would not be in business anymore. This whole thing seems to have started with the assumption, or declared fact that the shield was defective from the get-go. I don't think it was, because it would never had been shipped to the first owner. This is just something that should have been handled off this forum, except that someone just wanted to vent the hurt to his pride because Marcel never returned his call.
Firefly
Active member
I believe he only mentioned his money so that people would understand he's not some cheapskate looking for freebies.
And whoever posted about him 'buying used' when he has millions --- perhaps that is why he has millions
!
So it appears you can get an Arcryllic DOT certified.
I think it would be important to know which ones are actually DOT certified and which are not.
And whoever posted about him 'buying used' when he has millions --- perhaps that is why he has millions
!So it appears you can get an Arcryllic DOT certified.
I think it would be important to know which ones are actually DOT certified and which are not.
It's not undeniable to think that a defective shield could have gotten shipped to the original owner. And the thread wasn't started as a negative thread towards Marcel, but why shouldn't we allow someone to provide us feedback about his experiences with Marcel. It's not the first negative remark I've heard and maybe it won't be the last. When I had my HD I used to buy parts from Zanotti's all the time, they gave 20% discounts and shipping was always fast. Now while I never had a problem with them I read others remarks on the HD forums that their experiences with them were not as good. It never lead me to make assumptions about the individual posting the comments. Customer service a lot of time is affected by perception.
bone crusher
Alignment Specialist
That's funny...usually the richest are the most miserly...that's how they get that way! Smart...
I always try to buy things at a discount...doesn't matter what I do or how much (now how little) I make...it's just a good idea to get things at the lowest possible price...but, never at the expense of service.
I'll always pay more if I know the service is good...nothing like being stranded...
In this case, the merchant should respond...this is a case of poor customer service...whether new or used...who cares...stand behind your product or don't sell it!
They responded in January...no warranty on second or third hand windshields.
VIspyderman
New member
Now that's the way to do it. I took care of a "defective" answering machine the same way. It was only recording messages from a boss, asking me to work on my days off. Funny, after I took care of the defect, no more messages. I know I felt better. LOL
Good for you.
:clap::congrats::clap:
Good for you.
:clap::congrats::clap:
Problem solved! I don't need a phone call or parts anymore!
The pieces will be in my garbage until Thursday... that's when the trash is collected. Come and get it!
Unless you decide to mail them to Marcel.
wyliec
New member
Looks like acrylic.Problem solved! I don't need a phone call or parts anymore!
The pieces will be in my garbage until Thursday... that's when the all of the trash is collected. Come and get it!
Problem solved! I don't need a phone call or parts anymore!
The pieces will be in my garbage until Thursday... that's when the all of the trash is collected. Come and get it!
PM me (or post) your "testing" process if you don't mind.
mrb
New member
:agree:
Polycarb on my :spyder2:
Greg H.
New member
got a quick fix to this whole problem....
http://www.spyderlovers.com/forums/attachment.php?attachmentid=961&stc=1&d=1235316452
then,,, you might as well get these, too. :thumbup:
They responded in January...no warranty on second or third hand windshields.
They might have said no reverse or exchange in the email but how do they know that atadude couldn't use some parts to fix what he had? They dont because it doesn't seem like Marcel came back, Because he never contacted him like the email said he would do. This to me is Bad/Poor customer service and In my eyes it is even worse because he did get an email from F1 and they never came through with what was stated. Yes there was no exchange or refund but at this point he could have been a NEW CUSTOMER and bought a new shield. I would like to hear both sides of this and there is no reason we shouldnt so why doesnt Marcel's friend go and invite him to come and defend himself, his product, and his customer service policy.
They might have said no reverse or exchange in the email but how do they know that atadude couldn't use some parts to fix what he had? They dont because it doesn't seem like Marcel came back, Because he never contacted him like the email said he would do. This to me is Bad/Poor customer service and In my eyes it is even worse because he did get an email from F1 and they never came through with what was stated. Yes there was no exchange or refund but at this point he could have been a NEW CUSTOMER and bought a new shield. I would like to hear both sides of this and there is no reason we shouldnt so why doesnt Marcel's friend go and invite him to come and defend himself, his product, and his customer service policy.
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