d.o.spyder-rts
Active member
Bob,
I have to call B.S. on that. You only do it b/c the wife allows you!!
I thought that was all ready implied!:joke: Dale
Bob,
I have to call B.S. on that. You only do it b/c the wife allows you!!
"While BRP may have some responsibility in what a dealership does they really have no control over much of what goes on in a dealership as far as maintenance on an individual machine."
Ron, I agree with you to a point. While in Durango a comment I heard disappointed me. It went like this: (Tech to owner) who last worked on this Spyder? The owner asked why? The tech said....well for one this part is upside down! (Owner) my dealer. Followed by - Why doesn't BRP do something when dealers screw things up. Tech responded.....dealers are independent agents, we have no control over what they do. Well, being the mouth I am I couldn't help but put my 2c in. Dealers may be independent agents but BRP grants them the privilege of being one.....and it's BRP's responsibility to make sure their dealer network is servicing BRP's customers to BRP and their customers satisfaction. To which there was no response.
(worth noting - this Spyder was under the tent getting dealer screw ups fixed for the better part of 4hrs)
I wanted to make my Spyder "my own".
The only mod I did at first was a Calsi XL windshield because I wanted wind protection. Over the first winter, I added comfort items - Corbin seat & back rest and ESI handlebar risers (my right shoulder would hurt after 20 minutes of riding without them). After that I added one mod for coolness - a Micron exhaust. :clap:
My next round of mods were all safety related - ESI Triple Play, ESI Double Play, ESI LED fender tip bulbs, ESI Mud Flap lights, ESI Dayrunners (amber), ESI Dayrunner Pucks (white). All good stuff, except my Triple Play has crapped out on me...left side issues... :yikes:
I have a bad hip so highway pegs were not an option, so I added SFB Racing floorboards. This was before Seal Floorboards were around, otherwise I would have gone with those instead.
There are lots more...but I'm tired of typing! :thumbup:
Obviously, BRP has some control and therefore some responsibility in what dealerships do. There is no doubt that BRP is well aware of the issues and their responsibilites and I think they take it very seriously.
I know BRP would like to have the best dealership network in the world. I am sure they are working on it. We all would like more progress in this area.
Some dealerships work very closely with BRP and others probably ignore BRP as much as possible. I'm sure it runs the gambit. I am confident that BRP does all they can to improve their dealership network both in quality and quantity. But again, there is a limit to what they can do.
I would say that the problem is that in the end BRP has only 1 tool, revocation of the dealers license to carry Spyder or BRP products (which are 2 different subjects). That is a very big hammer and it's very difficult to drive a finish nail with a sledge hammer. In other words, how does BRP force a dealership to get their techs properly trained or improve the qulity of service, etc? I don't think the answer is to yank their product from every dealership that has a dissatisfied customer (even granting that the customer has good reason to be dissatisfied).
Of course at some point this is the solution and I'll bet it's been done. But if I were running BRP (interesting thought) I'd sure try everything else before I just closed down my product line at a dealership. By working with a poor performing dealership you do risk more dissatisfied customers, more parts installed upside down or backwards, etc., but you also may end up with a great outlet for your product. You can always pull the plug at some later time if things don't improve.
BRP may well be as frustrated with poor dealerships as we are. I'm sure they would love to push a button and have all the dealerships be like Cowtown (or substitute your great delearship name here). This frustration is probably what you were hearing from the BRP Tech you talked to. Really, what else can they say?
It's a work in progress. That doesn't mean we don't lay blame where due. Some have a greater tolerance and others don't. Everyone has a limit and that varies. Bottom line is we all want the same thing. A great product backed up by great service. That is why BRP provided FREE TECH SERVICE (Very Expensive, Excellent and Free to us, Tech Service) at the owners event. They do care.
It is all about making it your own. You want it to display your personality and you want the extra safety features that are available. I don't think I have over done my mods, you can check them out by the link at the bottom of this page. I will say that I have been able to change my Spyder pretty easy, but no such luck with the wife. So we just learned to tolerate each other and we have been doing that for 45 years this coming Sunday.
Ron, rather than debate you point by point and in total respect of your points and with all do respect to you. I stand by my statement.
I have THE answer: life is all about tinkering
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Bob,
I have to call B.S. on that. You only do it b/c the wife allows you!!