Why does it take so long? :dontknow: I really dunno....
But from over this side of the World, it looks like most of your CanAm Dealers aren't
JUST Spyder or Ryker Dealers, most do a LOT of other CanAm offerings plus some also do other machines too. This means that our Spyders & Rykers simply aren't their bread & butter, they are just one income stream amongst many, and servicing them is pretty time intensive and only small income stream at that!! So they, probably quite rightly from a business point of view, don't assign a priority to our servicing needs & turn-around times - we hafta compete with & sometimes even come after all the more lucrative or 'priotity for the season' machines! :sour: Only way I can see to change that is to work towards becoming one of your local Dealer's primary sources of income
either individually or (probably more realistically) collectively!
So maybe we should all get out there & 'sell' the crap outta these things so their market grows & becomes their driving impetus! :shocked:
Another few things that contribute to those times start with the growing industry wide tendency towards not holding much in the way of spares inventory. These days, holding inventory is quite simply a quite significant Dealer Principal/Owner investment that has a very poor rate of return, so they minimise it as much as they can! And that's not helped by BRP's veerrrrryy slow order processing and delivery times, especially when compared to other brands of motorcycles! (But see the 'not their bread & butter' comment above! If it's NOT their prime source of income, it's simply not a priority!
) If BRP provided order processing and spares delivery in a timely manner, the delays in our service/repair turn-around would be a
LOT smaller.... but they don't, and trying to do so doesn't seem to be anywhere in their near future! :sour:
Then there's the lack of 'properly trained', experienced, and skilled technicians! And the lack of awareness amongst Parts Interpreters & Service Managers of the 'common problems' being discussed on all the CanAm Forums...even the 'least social media aware' amongst us know of many instances where problems & issues widely identified on the Forums still get the 'First time we've ever seen that one' treatment when we present at the Dealer looking for a remedy! Maybe it's just ignorance, or maybe it's simple dishonesty, but it seems that BRP & their Dealers are
ACTIVELY avoiding paying any attention to all the Forum info (& admittedly, some of it's just scuttlebutt!) out there, when it
COULD BE one of their
greatest assets for improving their service, their market penetration, and increasing their sales! If only someone at a high level in their organisation would pushes them to pay
SOME attention to Forums & Social Media in order to improve their awareness & readiness to deal with problems, instead of actively ignoring us like they do atm (even Smoaks has mentioned their negative response to issues raised 'on a forum' & of being told to 'ignore all that'!) Imagine what they could achieve
IF ONLY they actively read & paid attention to all the discussion on Forums & Social Media? Hey, they might even be able to correct some of the 'scuttlebutt' & misinformation that abounds :shocked: But we all know what abounds in a vacuum, and
THAT is apparently the preferred approach from BRP & their Dealers!
And I could go on & on.... but I won't. It's simply a case of 'This is what we've got', and that means we either put up with it or go elsewhere....
OR MAYBE we could all band together and send a heap of emails/letters/whatever to BRP telling them what a great marketing & potential improved sales opportunity they are missing out on by ignoring the vast pool of knowledge & experience that's out here in each of
US, their 'Beta Testers', and all the discussion & info that abounds on Forums - and the potential for it to be even more accurate & helpful if 'they' were actively involved?! :gaah:
