Went to pick up my Spyder today!

[DESpyder]

Went to pick up my new Spyder today but didn't get it!!

I thought it was going to be a great day. My dealer found the Spyder that I wanted, and drove 2 hours each way to pick it up on Monday. Tuesday morning they started assembly, and found out that none of the hardware was in the crate. Another drive of 2 hours each
way, and the hardware was found. I get a phone call saying the Spyder should be ready by the time I get there ( approx. 2:00). My wife drives me to the shop to finalize the paperwork and get the Spyder. Once the paperwork is done, we are browsing the shop while waiting on them to finish my Spyder, and the tech walks out holding a rear fender with a big crack in it. It is now 2:15 and I have to be at work by 4:30. The dealer asked for more time because with all the issues so far, he wants to go over the Spyder thoroughly before turning it over to me. To compensate me for the issues, he throws in a new helmet and offers to deliver the bike free of charge. Since we are going out of town for the next few days, I am really not missing much ryding time. The only issue I had was I was planning on ryding to work from the dealership, and now I had 2 hours to drive an hour and a half home to get my truck and drive an hour to work. I wasn't late for work. And I respect that the dealer knew there might be other issues and rather than doing quick shoddy work, asked for more time and threw in some extras to compensate me without having to be asked. Am I wrong?

 

[fastfraser]

:thumbup: Sounds like a good responsible dealer.

 

[Ga Blue Knight]

Sounds like the dealer is trying to keep you as a customer, helmets are not cheap at BRP dealers. I agree with above don't make the trip again until he swears up and down and pledges his firstborn that it's really ready to go. If it still has issues at delivery I personally would say thanks but no thanks and run out of there at full tilt. But let's hope for the best and I hope you have great fun with the new :spyder2:

 

[boborgera]

Hey S . . t, Happens sounds he's trying to do right,
But when i did a job i would never tell a customer to come in unless it was completed and ready to go the minute the customer came in.:dontknow:

 

[arntufun]

Ask anyone on this forum and what I'm about to say is not like me but.....

Although you had some issues with your attempt at picking it up, the dealer is doing everything they can to help correct the situation. It must of been crated on a friday at closing time at BRP. :joke: Some dealers would have said.... "I'm sorry it's not our fault and you would have to come back and pick it up another day".

That is a good dealer and you should take them up on there offer to deliver it to you, only after they took it for a long test drive. Realisticly you are probably only getting about $300.00 (helmet and thier gas money) out of them, but thats $300.00 out of the dealers pocket that was not there fault. The offer to try to make it right is priceless.

I can't belive I just said that !!!:roflblack:

 

[Bob Denman]

I guess then that "Mellow Yellow" it is... :roflblack:
The dealer sure seems to be doing his dead-level best to make and keep you happy... :thumbup:

 

[GloryRyders]

:agree:........sounds like a :firstplace: dealer. Maybe just do a short test drive after they deliver and before they leave:lecturef_smilie::dontknow:.

 

[ARtraveler]

:welcome:

Sorry to hear about your initial issues.

It does sound like you have a good dealer and that they are making efforts to solve the problems.

They have made some technical errors in having you run back and forth--but, that aside, they are trying to make it right.

Keep us posted.

 

[SpyderAnn01]

Glad to hear the dealer is taking care of you.

 

[hut1]

I thought it was going to be a great day. My dealer found the Spyder that I wanted, and drove 2 hours each way to pick it up on Monday. Tuesday morning they started assembly, and found out that none of the hardware was in the crate. Another drive of 2 hours each
way, and the hardware was found. I get a phone call saying the Spyder should be ready by the time I get there ( approx. 2:00). My wife drives me to the shop to finalize the paperwork and get the Spyder. Once the paperwork is done, we are browsing the shop while waiting on them to finish my Spyder, and the tech walks out holding a rear fender with a big crack in it. It is now 2:15 and I have to be at work by 4:30. The dealer asked for more time because with all the issues so far, he wants to go over the Spyder thoroughly before turning it over to me. To compensate me for the issues, he throws in a new helmet and offers to deliver the bike free of charge. Since we are going out of town for the next few days, I am really not missing much ryding time. The only issue I had was I was planning on ryding to work from the dealership, and now I had 2 hours to drive an hour and a half home to get my truck and drive an hour to work. I wasn't late for work. And I respect that the dealer knew there might be other issues and rather than doing quick shoddy work, asked for more time and threw in some extras to compensate me without having to be asked. Am I wrong?

DESpyder,

Which dealer did you end up going with? Sounds like a good choice so far!:2thumbs:

 

[Hawk Eye]

It sounds like you have a keeper in that dealer.

Pete:yes::yes:

 

[DESpyder]

I am dealing with J & J Powersports in Wilmington, DE. I have to say that I am happy so far with the overall experience. I can't blame the dealer for parts not being in the crate, or parts being damaged when before they come out of the crate. I can respect a dealer that goes to the trouble that they have, and still offer extras to make up for problems. I also spoke to the tech, and he seemed to be very knowledgeable about Spyders, and the past issues they have had.