When. I first had my 2011RT, the water pump was leaking oil from the water pump within 2 weeks. The dealer determined "yes, it a water pump leak." Parts guy, who is really great, told me they had 5 of the 12 required parts. I looked at him and asked why didn't they replace the pump. Oh, no. It doesn't work like that with the water pump. We have to have all 12 parts on the shelf and then the tech can tear it apart and fix it. He said the other parts would be a week or 10 days, did I have a ride home. You bet your butt I have. Ride home, my Spyder and I are out of here. That caused a little ruckus in the building and I said screw it, it's only leaking a little bit and I am out of here. They called in about 10 days and I went down there and in 2 or 3 hours I was on the way home. I was the one who picked up on it and it was a tiny leak. Right or wrong, I lost no riding time on my new bike which now has 31,000 on it and it'll be 24 months the end of August. They have been great overall and they stock an awful lot of extra stuff for the Spyders and have supported me well. I've not lost a days riding due to lack of parts, and then only 2 days because of the valve checks that are covered under my mx program and might as well have em done. Have to leave the bike overnight so the engine is ambient temp so they can do the check the next morning and get me out that day when the other stuff gets done.
Tuck