Formerharleyrider
New member
I want to pass this on so no one else makes the same mistake.
I have a 2019 Spyder RT Ltd. Two weeks ago, when my dealer was installing some electronics for me, I had him also install a usb connector in one of the 5 switch positions under the handlebars.
Prior to installation the mechanic said it was a pain in the ass to install it in the center position, trying to establish a good relationship with the mechanic I said it would be ok to put it in the far left slot. He finished installation of all equipment, price was as agreed and I left happy.
I plugged in the cord to the usb and connected it to my phone, and headed back home
I soon discovered that when turning the handlebars hard to the left it made contact with the usb plug that goes into the usb receptacle. It literally bent the plug.
I immediately called the dealership and they made an appointment to correct it. They said they were unaware of the problem, but would fix it for me.
When I returned to have the receptacle moved to the center position they asked to see what the problem was. I showed them and they seemed shocked. They told me the would fix it and apologized to me and said no one had ever complained before.
Then someone sitting waiting on his spyder to be serviced said he had the same problem. They asked him if he ever reported it and he said no. I asked him when it was installed and he said two years ago. (That pissed me off. If he would have said something I am positive the mechanic would never have installed mine in that slot)
Anyway the dealership was great, the squared it away and I left very happy. The mechanic and dealership thanked me for bringing it to their attention.
Lesson learned and I wanted to pass it on so no one else has to go through it.
I have a 2019 Spyder RT Ltd. Two weeks ago, when my dealer was installing some electronics for me, I had him also install a usb connector in one of the 5 switch positions under the handlebars.
Prior to installation the mechanic said it was a pain in the ass to install it in the center position, trying to establish a good relationship with the mechanic I said it would be ok to put it in the far left slot. He finished installation of all equipment, price was as agreed and I left happy.
I plugged in the cord to the usb and connected it to my phone, and headed back home
I soon discovered that when turning the handlebars hard to the left it made contact with the usb plug that goes into the usb receptacle. It literally bent the plug.
I immediately called the dealership and they made an appointment to correct it. They said they were unaware of the problem, but would fix it for me.
When I returned to have the receptacle moved to the center position they asked to see what the problem was. I showed them and they seemed shocked. They told me the would fix it and apologized to me and said no one had ever complained before.
Then someone sitting waiting on his spyder to be serviced said he had the same problem. They asked him if he ever reported it and he said no. I asked him when it was installed and he said two years ago. (That pissed me off. If he would have said something I am positive the mechanic would never have installed mine in that slot)
Anyway the dealership was great, the squared it away and I left very happy. The mechanic and dealership thanked me for bringing it to their attention.
Lesson learned and I wanted to pass it on so no one else has to go through it.
Thanks for your TIP.....:thumbup:
