MRH
Active member
About two months ago I purchased a new 2014 RT-S when my 2010 went down in Vegas. It was simply time, and I wanted a more reliable and better performing Spyder, which is what I've now owned for better than 2,500 miles until I found an oil leak.
I made an appointment in advance at Bert's in Covina for yesterday (May 5), and Niles (my service rep) cleared set aside time for their senior tech to check it out and fix it that day if possible. About an hour after I brought it in they diagnosed a bad oil pressure valve, and strongly suggested I not ride it until it was repaired, which would be a simple repair had the part been in stock at BRP. As it worked out, the part was out of stock with a delivery date three weeks later, which would have cost me some riding time I was very much looking forward to, including an overnight with a group I ride with scheduled for this coming Monday and Tuesday.
Needless to say, I wasn't very happy, and although Bert's was doing their best there was little to be done. On the suggestion of Niles, I called BRP and explained the situation to them (as I have in this post). The person I spoke with put it as a priority, and today I received a call from Niles at Bert's.
Now, remember that I didn't even buy the Spyder at Bert's, although they have done service on my previous Spyder. They don't owe me anything.
It seems that in communication with BRP, Bert's borrowed the part from an unsold Spyder, and were detailing my Spyder to be picked up as soon as I was able (which will be tomorrow). They literally took the part off a new bike so that I could ride for the next three weeks.
What they did was simply above and beyond, and achieved without having to put any pressure at all, or direct any anger at BRP or Bert's. I simply let them know how important it was to me.
I know that every experience isn't mine, and we all certainly hear the bad ones here, but I can't say enough good things about my own experience and the very high level of service that Niles (my service rep), BRP and Bert's delivered to me.
I am deeply touched. Thank you.
I made an appointment in advance at Bert's in Covina for yesterday (May 5), and Niles (my service rep) cleared set aside time for their senior tech to check it out and fix it that day if possible. About an hour after I brought it in they diagnosed a bad oil pressure valve, and strongly suggested I not ride it until it was repaired, which would be a simple repair had the part been in stock at BRP. As it worked out, the part was out of stock with a delivery date three weeks later, which would have cost me some riding time I was very much looking forward to, including an overnight with a group I ride with scheduled for this coming Monday and Tuesday.
Needless to say, I wasn't very happy, and although Bert's was doing their best there was little to be done. On the suggestion of Niles, I called BRP and explained the situation to them (as I have in this post). The person I spoke with put it as a priority, and today I received a call from Niles at Bert's.
Now, remember that I didn't even buy the Spyder at Bert's, although they have done service on my previous Spyder. They don't owe me anything.
It seems that in communication with BRP, Bert's borrowed the part from an unsold Spyder, and were detailing my Spyder to be picked up as soon as I was able (which will be tomorrow). They literally took the part off a new bike so that I could ride for the next three weeks.
What they did was simply above and beyond, and achieved without having to put any pressure at all, or direct any anger at BRP or Bert's. I simply let them know how important it was to me.
I know that every experience isn't mine, and we all certainly hear the bad ones here, but I can't say enough good things about my own experience and the very high level of service that Niles (my service rep), BRP and Bert's delivered to me.
I am deeply touched. Thank you.
hyea:
