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Stuck in the mountains

I have AAA RV Plus which takes care of both car and Spyder. Over the years, been left high and dry by AAA twice...once with my Honda 1100T (flat tire) and 5 yrs years ago and with the Spyder (battery failure) last year.

Each time (I'm a 34 yr AAA member) I went in the office and complained about how a towing mgr had dissed me with lousy service. Both times, the head mgr agreed with me about crappy attitude and anti-motorcycle attitudes of his people.

Both times they gave me a written apology, wrote off my membership cost ($150) for the next year and gave me a couple free oil changes at AAA Carcare Plus.

AAA, like any business can F up...if not held accountable, the big mgrs never hear of any problems and crap service becomes the norm.
 
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I have AAA RV Plus which takes care of both car and Spyder. Over the years, been left high and dry by AAA twice...once with my Honda 1100T (flat tire) and 5 yrs years ago and with the Spyder (battery failure) last year.

Each time (I'm a 34 yr AAA member) I went in the office and complained about how a towing mgr had dissed me with lousy service. Both times, the head mgr agreed with me about crappy attitude and anti-motorcycle attitudes of his people.

Both times they gave me a written apology, wrote off my membership cost ($150) for the next year and gave me a couple free oil changes at AAA Carcare Plus.

AAA, like any business can F up...if not held accountable, the big mgrs never hear of any problems and crap service becomes the norm.

Sounds like it might be worthwhile to make a complaint in this case then. If nothing else happens, it at least lets the big mgrs know the smaller guys are screwing things up.
 
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