SpyderAnn01
Active member
:agree: A Bell; certainly couldn't have hurt...
That reminds me that I have a bell that needs to be installed on my new Spyder.
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Stranded on hwy transmission out
- Thread starter SAPD911
- Start date
That reminds me that I have a bell that needs to be installed on my new Spyder.
Pirate looks at --
New member
cuznjohn
New member
happy
i am also happy his bike is running right BUT REALLY wouldn't you want to know what was done to your bike. i am sure someone from BRP has read this word for word but has not said anything, the posts will calm down but i think the tread should stay open till BRP responds with a reasonable answer
i am also happy his bike is running right BUT REALLY wouldn't you want to know what was done to your bike. i am sure someone from BRP has read this word for word but has not said anything, the posts will calm down but i think the tread should stay open till BRP responds with a reasonable answer
bikeguy
New member
There's an old Texas saying; "Some folks would gripe if you hung them with a new rope." Seems to me like some of that's going on here. I'd like to point out 3 things about this situation that it seems like we are mostly ignoring.
1) BRP stepped up to the plate and fixed the problem. I rode BMW's for a long time and still own 2 of them. I bet you that BMW wouldn't have flown a technician from Germany to fix one problem and I doubt that Honda would have, either. Or for that matter, Ford, Chevrolet, etc. BRP has, in fact, stood behind their products as well, if not better, than any company that I'm familiar with.
2) We don't know what they did to fix SAPD911's Spyder so we also don't know why they aren't disclosing the fix. I doubt BRP likes the cloak and dagger aspect of this any more than we do, so there must be a pretty good reason for it. I'm sure the lawyer types on here can think of a number of good reasons for them to keep the fix under cover, at least temporarily. Before we get too upset about it, we might wait a couple of weeks or months and see if BRP might be a little more forthcoming at a later date.
3) In all the chatter about dealerships and their responsibilities, it seems to me that the fact that SAPD911's original dealership, Family Powersports of San Angelo, Texas, did a very good job. BRP's technician apparently did all the work but they still worked him in with no notice at all and provided him with floor space in their shop and, I expect, with tools to work with. They also reimbursed SAPD911 for the money he was out on a tow charge which they didn't have to do. Family Powersports is my dealership, also, and they have always done a good job for me and been above board with all the dealings I have had with them. They have an excellent group of employees from great mechanics to friendly and knowledgeable sales people and management. I'd hate for their reputation to take any hits over this situation. The Austin dealership which refused to look at SAPD's Spyder is a different story, but Family Powersports of San Angelo is an upright group that stands behind their work, their products, and their customers.
Cotton
1) BRP stepped up to the plate and fixed the problem. I rode BMW's for a long time and still own 2 of them. I bet you that BMW wouldn't have flown a technician from Germany to fix one problem and I doubt that Honda would have, either. Or for that matter, Ford, Chevrolet, etc. BRP has, in fact, stood behind their products as well, if not better, than any company that I'm familiar with.
2) We don't know what they did to fix SAPD911's Spyder so we also don't know why they aren't disclosing the fix. I doubt BRP likes the cloak and dagger aspect of this any more than we do, so there must be a pretty good reason for it. I'm sure the lawyer types on here can think of a number of good reasons for them to keep the fix under cover, at least temporarily. Before we get too upset about it, we might wait a couple of weeks or months and see if BRP might be a little more forthcoming at a later date.
3) In all the chatter about dealerships and their responsibilities, it seems to me that the fact that SAPD911's original dealership, Family Powersports of San Angelo, Texas, did a very good job. BRP's technician apparently did all the work but they still worked him in with no notice at all and provided him with floor space in their shop and, I expect, with tools to work with. They also reimbursed SAPD911 for the money he was out on a tow charge which they didn't have to do. Family Powersports is my dealership, also, and they have always done a good job for me and been above board with all the dealings I have had with them. They have an excellent group of employees from great mechanics to friendly and knowledgeable sales people and management. I'd hate for their reputation to take any hits over this situation. The Austin dealership which refused to look at SAPD's Spyder is a different story, but Family Powersports of San Angelo is an upright group that stands behind their work, their products, and their customers.
Cotton
They absolutely would if they were investigating a problem that was starting to look like a pattern. Have seen it myself with 2001 Z06 Corvettes that were burning oil and ended up having to be re-ringed. My guess is that if this is a pattern we'll see a recall here pretty soon.
Jeriatric
Thinks out loud
Note: if memory serves me, it was not the dealer he purchased the spyder from that will be rembursing him for his out of pocket exspenses. While he(the OP) did not specifically state who it was, he indicated it was the dealer who declined to help him. A small point perhaps. Just trying to keep things straight. If I'm wrong. I'll own it.
SAPD911
New member
UPDATE BRP FINALLY SAID WHAT WAS WRONG
Got a call from "Danny"s boss from BRP. He shared what was wrong with my bike and said the problem was a retaining clip that was improperly installed (upside down) on the sylenoid (sp). He said the retaining clip was then put in the proper way and nothing else was damaged or replaced. A software run was conducted and no issues there. He said no parts were damaged either.
He said he wanted to make sure the masses of the 14 Spyder do not have this same issue and so far its isolated too very few. He said other transmission problems that they have seen are not like mine.
He went onto say that I am covered for 4 years instead of two which I think I already was with the best warranty. He is also asked what I would like to see on a future spyder model? I couldn't even think and said make the backrest standard, lol.
So hopefully no on else has this issue. I feel confident BRP is telling the truth and I am 100% satisfied now. Thank you BRP for making it right! Although French people are hard to understand lol.
And too clarify, the dealer that is reimbursing me is my local dealer, not the one who sold me the bike. Kudos to San Angelo Powersports for going above and beyond, thank you, you have earned my future business.
Got a call from "Danny"s boss from BRP. He shared what was wrong with my bike and said the problem was a retaining clip that was improperly installed (upside down) on the sylenoid (sp). He said the retaining clip was then put in the proper way and nothing else was damaged or replaced. A software run was conducted and no issues there. He said no parts were damaged either.
He said he wanted to make sure the masses of the 14 Spyder do not have this same issue and so far its isolated too very few. He said other transmission problems that they have seen are not like mine.
He went onto say that I am covered for 4 years instead of two which I think I already was with the best warranty. He is also asked what I would like to see on a future spyder model? I couldn't even think and said make the backrest standard, lol.
So hopefully no on else has this issue. I feel confident BRP is telling the truth and I am 100% satisfied now. Thank you BRP for making it right! Although French people are hard to understand lol.
And too clarify, the dealer that is reimbursing me is my local dealer, not the one who sold me the bike. Kudos to San Angelo Powersports for going above and beyond, thank you, you have earned my future business.
Last edited:
cuznjohn
New member
well
at least we know what it was now, i would really like to be told WE DON'T KNOW WHAT IT WAS AND ARE LOOKING INTO IT rather than we can't tell you. at least now if it happens again they will know what to look for.:yes:
at least we know what it was now, i would really like to be told WE DON'T KNOW WHAT IT WAS AND ARE LOOKING INTO IT rather than we can't tell you. at least now if it happens again they will know what to look for.:yes:
Bob Denman
New member
Thanks for passing along, "The rest of the Story" :2thumbs:
But it DID give us all something to fret about for a while!
But it DID give us all something to fret about for a while!
cuznjohn
New member
first
i didn't want to add to confusion b4 but i didn't know retaining clips had a wrong and right way to install. i personally think you might of gotten a new trany and yours was brought back and stripped to see what was wrong and than you got a answer. lets hope not many others were done this way because people are going to start traveling now and we don't need people being stuck all over the country, good luck
i didn't want to add to confusion b4 but i didn't know retaining clips had a wrong and right way to install. i personally think you might of gotten a new trany and yours was brought back and stripped to see what was wrong and than you got a answer. lets hope not many others were done this way because people are going to start traveling now and we don't need people being stuck all over the country, good luck
3 Wheel Addict
New member
Figured it would be something stupid like that. Flying the tech down was to corner something that "could" be a potential problem, now they know what to look for so this will be a running check down the line to make sure it wont show up again. Case closed!
Hawk
New member
http://can-am.brp.com/spyder/promotions/spring-fever-sales-event.html
Anyone that bought one recently got the 2 years free.
Yes it covers that.
http://can-am.brp.com/spyder/owners/best-extended-service.html
mcaccamise
New member
Just to clarify transmission retaining clips do have a bevel on one side this would indicate a right or wrong side and could come off creating a problem.
BRP did a stand up job to get the OP back on the road as well as to diaignose the problem for any future units.
I hope all the new 14 RT owners can ride and enjoy their new Spyders problem free.
Mike
BRP did a stand up job to get the OP back on the road as well as to diaignose the problem for any future units.
I hope all the new 14 RT owners can ride and enjoy their new Spyders problem free.
Mike
ARtraveler
R.I.P. Dwayne
Glad to hear that BRP communicated with you and they finally told you what the problem was. The whole situation could have been come to a quick end, if the information would have been a little more forthcoming.
It appears the SL is a pretty big force when it comes to Spyders. :thumbup:
I do appreciate the pro active stance that BRP is taking lately. Hoping this all trickles down to better quality control and product that is less troublesome at times.
It appears the SL is a pretty big force when it comes to Spyders. :thumbup:
I do appreciate the pro active stance that BRP is taking lately. Hoping this all trickles down to better quality control and product that is less troublesome at times.
stevedfive
New member
:clap:Good job BRP!
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