Stranded on hwy transmission out

[maliamd]

If BRP is reading this thread...we need a response to this. What was the fix???????? Stop playing games.

 

[Netminder]

I agree with Roger %100

I also totally agree with this! And I am sure they are and have been following this post!

 

[cuznjohn]

had to come back

Okay, got the bike home (was dirty from the 300 miles ride) so priority # 1 was detailing it. Looks good as new. Road perfectly on the ride home.

I never met BRP tech Danny, I did, however, speak with the service manager. Here is what he said. BRP flys straight from New York to here (San Angelo, TX) on Tuesday and shows up as soon as the dealer opens today. He then goes onto say that Danny worked on the bike for several hours and that he had a curtain around the bike and no one was allowed to see what he was doing. He said BRP did not tell him what the repair was other than the bike is fixed! He did say he has never heard of a company flying down like BRP did. He said he was in shock like I was. Anyway he did say how impressed with Danny's technical expertise was regarding spyders, lol!

I also find it odd that when I was first stranded, I posted here. So I am sure BRP is reading here daily and that's how they called me so quickly.

#1. I commend BRP for doing what they did so quickly. That says something, however, I am little disappointed that they could not tell me the fix. Its probably for lawsuit reasons and they don't want the masses flooding the dealerships. That's my uneducated guess.

#2. The dealer (that didn't sell me the bike) is reimbursing me the difference in the towing. That says something as well.

I am satisfied with the outcome, not 100% but almost. Took out my frustration by buying some new goodies, new gloves, jacket, sena Bluetooth, mudflap, and soon to be swaybay from Ron.

i had to come back and re read this post, the tech worked for several hrs behind a curtain and did not say what he did, OMG this is real cloth and dagger stuff, right now i am laughing because if the problem happens to someone else the dealer will not be able to fix it and will have to supply a cordoned off area so a BRP tech can work on the secret problem and than slip back into the abyss and only come back for the next problem, JUST A RIDICULOUS WAY TO RUN A COMPANY

 

[Nils888]

Thanks BRP

If Brp is reading this thread. I would like to say thanks for taking care of this repair so fast!!!!:cheers:

 

[DJFaninTN]

never mind the man behind the blue curtain. :shocked:



nothing to see here … move along

 

[Freddy]

EVERY STORY I READ LIKE THIS, tells me to keep my ZERO PROBLEM '09 RS forever.....<snip

Amen to that bro - '09 SM5. I'm laughing all the way to my next destination. Only been to a dealer once - for the DPS recall. hyea:

 

[kyspyder]

Just to try and set the record straight.
I believe the Technician's name is actually Dany.
He is not just any Technician, he is the chief BRP SPYDER technician and likely can teach both Lamont and Scotty and all of the rest of us a lot.
In addition, when I have spoken with him at the Owner's Events he has been most helpful, courteous, professional and extremely interested in discussing and solving whatever it was that I needed.
I have no idea why all the secrecy was necessary but it is what it is and the vehicle is repaired in a prompt manner by BRP.
I would wager that BRP is reimbursing the Dealer for the additional tow charges through the Dealer's BRP parts or Service Account.

Just saying!

KYSPYDER

 

[Yazz]

Have been in an ER environment and have seen curtains around a patient to protect their privacy.
Never saw curtains around a vehicle in a mechanics bay. :hun: Hope Danny was using sterilized tools.

Do you smell fish?

 

[rcturner]

On a technicality, I am not sure that BRP can withhold the information as to what they did. Even though the issue was fixed under warranty, the bike is no longer their property. I believe that details of the changes and/or fixes must be reported to the owner if he really wants to know. There should also be a detailed repair record given to the owner for his records. The repairs made here could also have some influence on future repairs or if additional problems are incurred.

 

[murphybrown]

After reading all this

All I can say is weird just plain weird!! :yikes:

 

[MidTNDawg]

Contrarian view

If they knew exactly what the problem was, would they have flown their chief tech plus two other techs to the dealer? I would think not myself, but this is just my opinion. As to not telling, I would agree the potential of just one law suit would be more than reason enough in the USA.

 

[stevedfive]

I like the fact that BRP is taking the aggressive stance on trying to figure out what is wrong so they can get it fixed. JMO.

 

[Cruzr Joe]

I bet he didn't want anyone to see he was really chatting to Lamont and Nancy's Toy for the fix :roflblack:

Personally that's outstanding customer service, above and beyond the call of duty. BRP gets my vote of confidence, glad it all got fixed.

harry

Plus one for BRP, they fixed the problem immediately.:thumbup::thumbup:

Cruzr Joe

 

[SpyderAnn01]

Just to try and set the record straight.
I believe the Technician's name is actually Dany.
He is not just any Technician, he is the chief BRP SPYDER technician and likely can teach both Lamont and Scotty and all of the rest of us a lot.
In addition, when I have spoken with him at the Owner's Events he has been most helpful, courteous, professional and extremely interested in discussing and solving whatever it was that I needed.
I have no idea why all the secrecy was necessary but it is what it is and the vehicle is repaired in a prompt manner by BRP.
I would wager that BRP is reimbursing the Dealer for the additional tow charges through the Dealer's BRP parts or Service Account.

Just saying!

KYSPYDER

:agree: 100% Dany is the Chief Technician and he is everything that you said he is. If you could pick anyone to work on your Spyder it should be him. Sorry Lamont but Dany gets my vote and I wouldn't be surprised if he would get Lamont's vote also. Now as for the secrecy, I'm sure they have their reasons, but I do believe that if this is a potential problem for all 2014 Spyders they will be very quick to issue a Service Bulletin so that repairs can be made to all of the machines.

 

[BLUEKNIGHT911]

I AGREE

I am happy to hear that the bike is fixed and up and running, however, am not happy with the silence that is coming about what caused the problem. To the BRP rep. I say this, people understand that crap happens, the silence about this problem now has me second guessing BRP and to why I believed in them enough to purchase another product from them. If this is how I am thinking what about the other owners like me who have not had any problems with their spyders, are they also second guessing BRP. No matter what comes out of this from BRP I am hoping that my confidence and trust in BRP will return until that time, I don't know what I will tell people who ask about the spyder.

To SAPD911 I hope your spyder now has many trouble free miles to give

AC

I know BRP monitors this Forum so BRP think about this .....I own two Spyders, and was going to up-grade to a 2014.......however after what has and is going on with this guy's Spyder and your SILENCE on what was/is wrong with it leaves me with a very BAD FEELING on the level of honesty here. I do applaud you for quick response , but that's not enough to inspire me to get a 2014.........Mike

 

[KAPike]

Wow, I come back in the house from putting the LED's on my front fenders and missed the second coming. I'm glad your Spyder is fixed.

I so very, very much want the 2014 to be right and perform as promised. I so very, very much want a 1330 and 6 speed. I hope the reason to send Dany to fix it was to see it with the best set of eyes BRP has and to get a handle on it. I hope Dany goes straight to the production line and makes sure that what ever caused the slipping is corrected on the line and doesn't rear it's ugly head again.

ray:ray:ray:

 

[IdahoMtnSpyder]

I know BRP monitors this Forum so BRP think about this .....I own two Spyders, and was going to up-grade to a 2014.......however after what has and is going on with this guy's Spyder and your SILENCE on what was/is wrong with it leaves me with a very BAD FEELING on the level of honesty here. I do applaud you for quick response , but that's not enough to inspire me to get a 2014.........Mike

Think about this. I was talking to my Honda dealer yesterday and mentioned about the comment that has been made here about GW tranny problems. He said it's this way. Back before the internet if 50 GWs out out of 100,000 had a tranny problem, and they were scattered around all 50 states, would you have heard about it? Probably not. Would 50 out of 100,000 been bad? No. BTW, in over 20 years of selling and servicing Goldwings he just now has his first ever tranny problem in the shop, a bike with a lot of miles. Now comes the internet. 50 GWs, (or Spyders) have a problem and 20 of the owners blast away on the 'net. Is there a serious problem? Not really. Does it sound like there IS a serious problem? You bet it does! So far we've heard of two tranny problems on the '14s. How many have been sold already? Is there a problem? Maybe, but probably not. Does it sound like there's a problem. Of course.

Who posts the most about their machines, be a motorcycle, snowmobile, car, truck, tractor, lawn mower, whatever? Those with problems. Who doesn't post about their machines. Practically everyone else who does not have a problem. They're out there enjoying their machines. It's the ones with broken down machines who have time, and the impetus, to post!

Let's keep calm and keep things in perspective.

 

[BLUEKNIGHT911]

ON MY POST !!!!!

Think about this. I was talking to my Honda dealer yesterday and mentioned about the comment that has been made here about GW tranny problems. He said it's this way. Back before the internet if 50 GWs out out of 100,000 had a tranny problem, and they were scattered around all 50 states, would you have heard about it? Probably not. Would 50 out of 100,000 been bad? No. BTW, in over 20 years of selling and servicing Goldwings he just now has his first ever tranny problem in the shop, a bike with a lot of miles. Now comes the internet. 50 GWs, (or Spyders) have a problem and 20 of the owners blast away on the 'net. Is there a serious problem? Not really. Does it sound like there IS a serious problem? You bet it does! So far we've heard of two tranny problems on the '14s. How many have been sold already? Is there a problem? Maybe, but probably not. Does it sound like there's a problem. Of course.

Who posts the most about their machines, be a motorcycle, snowmobile, car, truck, tractor, lawn mower, whatever? Those with problems. Who doesn't post about their machines. Practically everyone else who does not have a problem. They're out there enjoying their machines. It's the ones with broken down machines who have time, and the impetus, to post!

Let's keep calm and keep things in perspective.

WasWinger, I'm not talented enough to include my original Post that you are commenting on ( which is above ). But to clarify, I know things break, sometimes don't work as designed etc.....But as I stated my BAD FEELINGS were directed to, what I consider BRP's lack of HONESTY about this...Do you feel the owner of the Spyder has no right to know what was wrong with His machine......How's this scenario...the opr. in heavy Interstate traffic needs to make an immediate lane change ( it happens ) annnnnnnnd His tranny slips annnnnd He gets slammed in the rear by a Semi.........It could happen....GM just recalled 7 million cars because the ignition switches would shut the car off :hun:...( there have been a number of deaths reported ).....This TRANNY issue appears to be something that is familiar to BRP and it also appears that they don't want to be forthcoming with any information.....I think they are making a mistake with this.....IMHO......Mike

 

[KMacs]

Think about this. I was talking to my Honda dealer yesterday and mentioned about the comment that has been made here about GW tranny problems. He said it's this way. Back before the internet if 50 GWs out out of 100,000 had a tranny problem, and they were scattered around all 50 states, would you have heard about it? Probably not. Would 50 out of 100,000 been bad? No. BTW, in over 20 years of selling and servicing Goldwings he just now has his first ever tranny problem in the shop, a bike with a lot of miles. Now comes the internet. 50 GWs, (or Spyders) have a problem and 20 of the owners blast away on the 'net. Is there a serious problem? Not really. Does it sound like there IS a serious problem? You bet it does! So far we've heard of two tranny problems on the '14s. How many have been sold already? Is there a problem? Maybe, but probably not. Does it sound like there's a problem. Of course.

Who posts the most about their machines, be a motorcycle, snowmobile, car, truck, tractor, lawn mower, whatever? Those with problems. Who doesn't post about their machines. Practically everyone else who does not have a problem. They're out there enjoying their machines. It's the ones with broken down machines who have time, and the impetus, to post!

Let's keep calm and keep things in perspective.

Very much agree. I think the real insight here, and one exposed on this board over and over, is that some dealers are just horrible and BRP should run from them. I am so happy with mine but he laments the very points you make here. Now, from a legal perspective, my spyder loving lawyer wife agrees with an earlier post, BRP can't legally deny you information of what they did to your bike. They don't own it - you do!


Sent from my iPad using Tapatalk HD

 

[Michael211_2000]

I think the word ya'll are looking for here is really "Transparency", not "Honesty" (after all, they told no lies about this issue or it's fix). By keeping whatever this issue was/is a big secret, they're actually making it worse than it probably is/was... now EVERYBODY wants to know what the secrect is all about! It becomes a bigger question in people's minds than whatever the problem and resolution likely are/were. It will eventually come out and become public knowledge unless this was really a 1-off occurrence that can ABSOLUTELY never happen again (and that, is doubtful IMHO).

BRP keeps this little secret at it's own peril...

Also I'd like to point out that in most warranty's there is a small clause that says if you know there is something mechanically wrong going on with the machine and you continue to operate the machine anyways, you void the warranty. Trying to drive that Spyder home knowing something was slipping in the mechanics somewhere was very risky to life and limb, as well as warranty! :lecturef_smilie:

Why couldn't BRP have flown the tech to that Austin dealership the next day to look at this Spyder instead of the orginal dealership it was purchased from? I doubt seriously it mattered to BRP which dealership this Spyder was left at as long as they knew where to send their tech!

- Michael