SAPD911
New member
Thanks. I hope so too. I love this bike.
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Stranded on hwy transmission out
- Thread starter SAPD911
- Start date
Thanks. I hope so too. I love this bike.
cuznjohn
New member
agree with you
i totally agree with you on this, i can't believe how upset this post has made me, being i have heat problems and did lots of work to try and fix my problem i get angry thinking what i might have to go through once i get the update and it doesn't fix my problem.
i think someone from BRP should step up and answer what was wrong with his bike and say weather it will happen to other bikes so people will at least get it fixed so they don't get stranded somewhere on a pleasant ride that turns sour.
i really have to admit that the people on this forum are the nicest people i have ever met or talked to, maybe it is my NY up bringing or my half a WISE GUY attitude but things like this just wind me up for the heat fight i might have once good riding weather come in to NY.
i totally agree with you on this, i can't believe how upset this post has made me, being i have heat problems and did lots of work to try and fix my problem i get angry thinking what i might have to go through once i get the update and it doesn't fix my problem.
i think someone from BRP should step up and answer what was wrong with his bike and say weather it will happen to other bikes so people will at least get it fixed so they don't get stranded somewhere on a pleasant ride that turns sour.
i really have to admit that the people on this forum are the nicest people i have ever met or talked to, maybe it is my NY up bringing or my half a WISE GUY attitude but things like this just wind me up for the heat fight i might have once good riding weather come in to NY.
3 Wheel Addict
New member
I think they are in "damage control mode" not wanting to start a mad panic in the masses and deal with it as it shows it's ugly head.
spyder-dude
New member
Glad that they got your bike fixed quickly. Still would like to know what the fix was as I am concerned with my 2000+ mile trip starting next Friday to Daytona Bike Week for the next two weeks.
cuznjohn
New member
hope
lets hope you don't have a problem, but it might be smart to map your travels and see where dealers are along the way
lets hope you don't have a problem, but it might be smart to map your travels and see where dealers are along the way
My two cents
Definately sounds like BRP knows something for sure. I recall the 14's were delayed for a reason and I bet some how maybe this one snuck by and got released? You know something is up when BRP flies someone from Canada long long ways to work on a repair and so forth. This is NOT a normal response for sure. I agree with other posts here, I don't think they understand how people feel and human reactions to things like this. Why not just be up front and open about it so everyone knows, understands, and is on the same page. Being secretive about it only causes conspiracy theories and causes bad publicity. Where as if they were open and say, "Here is the deal we......" then everyone would say, "okay I can deal with that" and everyoen would be like wow--BRP did that for you---they have to be a great company. Doing it this way really makes you wonder. If they truly want to instill in consumers good feelings about their product they got to learn how to deal upfront and honestly with all consumers. Plus by sharing the situation, if there were any other units out there that end up doing similar things, at least we all could say, "Oh here is what happened to this person here is the fix". So so silly.
Now this dealer and how they handled the situation and the person in need---is absolutely terrible and another reason this country has issues. How do people like that stay in business is beyond me. How can they sleep at night? Just NUTS!
Well, congrats on the repair and may your future be filled with fun, smooth and great memories and rydes. Sorry you had to endure all this.
God Speed and God Bless YOU!
:sour:
Definately sounds like BRP knows something for sure. I recall the 14's were delayed for a reason and I bet some how maybe this one snuck by and got released? You know something is up when BRP flies someone from Canada long long ways to work on a repair and so forth. This is NOT a normal response for sure. I agree with other posts here, I don't think they understand how people feel and human reactions to things like this. Why not just be up front and open about it so everyone knows, understands, and is on the same page. Being secretive about it only causes conspiracy theories and causes bad publicity. Where as if they were open and say, "Here is the deal we......" then everyone would say, "okay I can deal with that" and everyoen would be like wow--BRP did that for you---they have to be a great company. Doing it this way really makes you wonder. If they truly want to instill in consumers good feelings about their product they got to learn how to deal upfront and honestly with all consumers. Plus by sharing the situation, if there were any other units out there that end up doing similar things, at least we all could say, "Oh here is what happened to this person here is the fix". So so silly.
Now this dealer and how they handled the situation and the person in need---is absolutely terrible and another reason this country has issues. How do people like that stay in business is beyond me. How can they sleep at night? Just NUTS!
Well, congrats on the repair and may your future be filled with fun, smooth and great memories and rydes. Sorry you had to endure all this.
God Speed and God Bless YOU!
:sour:
Bob Denman
New member
Confidentiality??
In THIS place???
Give them credit; they've got guts! :clap:
But... I am very glad to hear that your bike is back "up on three!" :2thumbs:
In THIS place???
Give them credit; they've got guts! :clap:
But... I am very glad to hear that your bike is back "up on three!" :2thumbs:
Jeriatric
Thinks out loud
BRP repair readines
Parts? The tech BRP sent in did'nt show up with an empty suitcase. He came armed to repair anything within the clutch system that could cause the OP's reported conditon. IF, (as has been speculated) there are known clutch problems then they very likely knew what the cause was.
Refusal to share what was repaired was obviously not a decision made by the tech. He is following orders from higher on the food chain. Regardless of who the order came from. That's no way to build customer confidence.
Love my spyder but BRP just lost another point on the favorability scale. Their secrecy and and refusal to look in the review mirror and address past KNOWN problems does not speak well of them. If, they honestly want to be a major player in the High End touring market. They need to start scoring points. Not loosing them.
Parts? The tech BRP sent in did'nt show up with an empty suitcase. He came armed to repair anything within the clutch system that could cause the OP's reported conditon. IF, (as has been speculated) there are known clutch problems then they very likely knew what the cause was.
Refusal to share what was repaired was obviously not a decision made by the tech. He is following orders from higher on the food chain. Regardless of who the order came from. That's no way to build customer confidence.
Love my spyder but BRP just lost another point on the favorability scale. Their secrecy and and refusal to look in the review mirror and address past KNOWN problems does not speak well of them. If, they honestly want to be a major player in the High End touring market. They need to start scoring points. Not loosing them.
Bob Denman
New member
I don't think that the dealer had to touch anything in the clutching system in order to prep the bike for sale.
They probably ate the cost of the towing as a pure "Good-Will" gesture. :thumbup:
They probably ate the cost of the towing as a pure "Good-Will" gesture. :thumbup:
SPYD3R
Active member
EVERY STORY
EVERY STORY I READ LIKE THIS, tells me to keep my ZERO PROBLEM '09 RS forever.....
BRP should be ashamed of themselves for allowing even ONE Spyder out of their facilities that isn't PERFECT.... they have had plenty of time to get every 'bug' fixed... but it seems like it just keeps happening and happening.... i'm becoming very leery of their products.... :yikes:
EVERY STORY I READ LIKE THIS, tells me to keep my ZERO PROBLEM '09 RS forever.....
BRP should be ashamed of themselves for allowing even ONE Spyder out of their facilities that isn't PERFECT.... they have had plenty of time to get every 'bug' fixed... but it seems like it just keeps happening and happening.... i'm becoming very leery of their products.... :yikes:
SAPD911
New member
Okay, got the bike home (was dirty from the 300 miles ride) so priority # 1 was detailing it. Looks good as new. Road perfectly on the ride home.
I never met BRP tech Danny, I did, however, speak with the service manager. Here is what he said. BRP flys straight from New York to here (San Angelo, TX) on Tuesday and shows up as soon as the dealer opens today. He then goes onto say that Danny worked on the bike for several hours and that he had a curtain around the bike and no one was allowed to see what he was doing. He said BRP did not tell him what the repair was other than the bike is fixed! He did say he has never heard of a company flying down like BRP did. He said he was in shock like I was. Anyway he did say how impressed with Danny's technical expertise was regarding spyders, lol!
I also find it odd that when I was first stranded, I posted here. So I am sure BRP is reading here daily and that's how they called me so quickly.
#1. I commend BRP for doing what they did so quickly. That says something, however, I am little disappointed that they could not tell me the fix. Its probably for lawsuit reasons and they don't want the masses flooding the dealerships. That's my uneducated guess.
#2. The dealer (that didn't sell me the bike) is reimbursing me the difference in the towing. That says something as well.
I am satisfied with the outcome, not 100% but almost. Took out my frustration by buying some new goodies, new gloves, jacket, sena Bluetooth, mudflap, and soon to be swaybay from Ron.
I never met BRP tech Danny, I did, however, speak with the service manager. Here is what he said. BRP flys straight from New York to here (San Angelo, TX) on Tuesday and shows up as soon as the dealer opens today. He then goes onto say that Danny worked on the bike for several hours and that he had a curtain around the bike and no one was allowed to see what he was doing. He said BRP did not tell him what the repair was other than the bike is fixed! He did say he has never heard of a company flying down like BRP did. He said he was in shock like I was. Anyway he did say how impressed with Danny's technical expertise was regarding spyders, lol!
I also find it odd that when I was first stranded, I posted here. So I am sure BRP is reading here daily and that's how they called me so quickly.
#1. I commend BRP for doing what they did so quickly. That says something, however, I am little disappointed that they could not tell me the fix. Its probably for lawsuit reasons and they don't want the masses flooding the dealerships. That's my uneducated guess.
#2. The dealer (that didn't sell me the bike) is reimbursing me the difference in the towing. That says something as well.
I am satisfied with the outcome, not 100% but almost. Took out my frustration by buying some new goodies, new gloves, jacket, sena Bluetooth, mudflap, and soon to be swaybay from Ron.
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SAPD911
New member
Netminder
New member
I totally agree with this comment.:thumbup:
harrypottar
magical member
I bet he didn't want anyone to see he was really chatting to Lamont and Nancy's Toy for the fix :roflblack:
Personally that's outstanding customer service, above and beyond the call of duty. BRP gets my vote of confidence, glad it all got fixed.
harry
I agree with Roger %100
Jeriatric
Thinks out loud
If it is a trend? Only time will tell.
Based on the OP's latest post. The appearance is BRP sent someone in to accomplish the repair more to protect their interests than, service the customer.
ARtraveler
R.I.P. Dwayne
Quote: SAPD911--"I never met BRP tech Danny, I did, however, speak with the service manager. Here is what he said. BRP flys straight from New York to here (San Angelo, TX) on Tuesday and shows up as soon as the dealer opens today. He then goes onto say that Danny worked on the bike for several hours and that he had a curtain around the bike and no one was allowed to see what he was doing. He said BRP did not tell him what the repair was other than the bike is fixed! He did say he has never heard of a company flying down like BRP did. He said he was in shock like I was. Anyway he did say how impressed with Danny's technical expertise was regarding spyders, lol!" Partial Quote from a post just above. Highlights are mine.
:ani29:: I for one am happy that the problem is solved.
:ani29:: I also commend BRP for flying people down to address the situation.
:ani29:: I also commend the dealer for picking up the slack on the tow job. That was a turnaround from the initial impression we got.
My concern is the "curtain and dagger" approach to the solution. It makes it look like they are trying to hide something. The cats out of the bag--so why not fill us in? Hopefully this is just an isolated incident and an isolated problem. Time is going to tell if something is lurking in the wings--but hopefully we will not be going there.
:ani29:: I for one am happy that the problem is solved.
:ani29:: I also commend BRP for flying people down to address the situation.
:ani29:: I also commend the dealer for picking up the slack on the tow job. That was a turnaround from the initial impression we got.
My concern is the "curtain and dagger" approach to the solution. It makes it look like they are trying to hide something. The cats out of the bag--so why not fill us in? Hopefully this is just an isolated incident and an isolated problem. Time is going to tell if something is lurking in the wings--but hopefully we will not be going there.
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