Stranded on hwy transmission out

[KAPike]

If you had a problem at 80 miles why did you keep going?

Why in the world would you turn around and try and drive home after having the same issue twice?

I hope BRP gets a handle on this, but I can't jump on the "BLAME the first Spyder dealer I come to" wagon for not dropping everything they have going.

We already complain about dealers who take forever to fix our spyders, and yet we also now want to call them idiots for not reacting like we are the only one out there. I wonder if the tech had made a commitment to another Spyder owner and was trying to honor his word and keep his commitment.

Go ahead and flame away, but I think we are responsible, to some degree, to stop when we have a problem and get it checked out before just continuing down the road and blame others when we are 250 miles from home and stuck.

 

[Dat Guy]

Absolutely nuts. Sorry to hear about this happening. :shocked:


I wonder... how often do other 'luxury' bikes like Goldwings have problems like these... hmm. :banghead:

 

[billrob71]

Crap well this sucks, sorry to hear of the trans trouble.

 

[IdahoMtnSpyder]

I wonder... how often do other 'luxury' bikes like Goldwings have problems like these... hmm. :banghead:

In 52,000 miles the only time I got stranded by the road with my 2005 GL1800 was just north of Ft. Worth in September. I was riding against a head wind and instead of getting 250 miles out the tank of gas before it ran dry, I got only 200 miles! My screw up. I didn't see the yellow light until I was passing the last exit for Decatur. A guy in a van who said he was a biker rescued me!

As far as warranty repairs the most I can remember having done is the handlebar switch cluster was replaced when the starter button started acting up, and the windshield was replaced because the top layer of plastic started peeling off. Both of these were in the last month of the total 7 years of warranty. There was a rear brake sticking problem on some machines. Dealer said of all the ones they checked none had the problem. In the first couple of years of the GL1800 Honda did have a significant problem with welds on the aluminum frame, but they got that solved and repaired all the bikes with the problem. There's very little steel in an 1800, in fact not enough to trip traffic signals that use in pavement loops.

 

[Tx web rider]

tow

check with your insurance co mine covers flat bed towing to nearest dealer up to $550

 

[dndfindley]

If you had a problem at 80 miles why did you keep going?

Why in the world would you turn around and try and drive home after having the same issue twice?

I hope BRP gets a handle on this, but I can't jump on the "BLAME the first Spyder dealer I come to" wagon for not dropping everything they have going.

We already complain about dealers who take forever to fix our spyders, and yet we also now want to call them idiots for not reacting like we are the only one out there. I wonder if the tech had made a commitment to another Spyder owner and was trying to honor his word and keep his commitment.

Go ahead and flame away, but I think we are responsible, to some degree, to stop when we have a problem and get it checked out before just continuing down the road and blame others when we are 250 miles from home and stuck.

Gotta disagree with you. Whereas if we take our Spyder into our local dealer with a problem and the tech can't look at it for a few days, that is understandable and it is as you described. However when someone comes in off the road and they are hundreds of miles from home the dealer/tech should do whatever is in their power to take care of the customer and if that means making a local wait a bit then so be it.

 

[NetJunkie]

Gotta disagree with you. Whereas if we take our Spyder into our local dealer with a problem and the tech can't look at it for a few days, that is understandable and it is as you described. However when someone comes in off the road and they are hundreds of miles from home the dealer/tech should do whatever is in their power to take care of the customer and if that means making a local wait a bit then so be it.

Yes and no. If it's an easy fix sure. But if it's tearing apart a transmission? No. I doubt many dealers have the capacity to have several bikes being worked on at once so if they drop everything for a lengthy repair that really impacts their normal business.

 

[SAPD911]

If you had a problem at 80 miles why did you keep going?

Why in the world would you turn around and try and drive home after having the same issue twice?

I hope BRP gets a handle on this, but I can't jump on the "BLAME the first Spyder dealer I come to" wagon for not dropping everything they have going.

We already complain about dealers who take forever to fix our spyders, and yet we also now want to call them idiots for not reacting like we are the only one out there. I wonder if the tech had made a commitment to another Spyder owner and was trying to honor his word and keep his commitment.

Go ahead and flame away, but I think we are responsible, to some degree, to stop when we have a problem and get it checked out before just continuing down the road and blame others when we are 250 miles from home and stuck.

I didn't want the dealer to STOP what they were doing and be my beck and call. All I wanted to do was speak to a Can Am technician. I didn't want the place to tank apart my bike right then and there. There were no customers waiting, they were slow as far as customers. That's it, I guess he and the service dept were too busy to even try and attempt to help me out. Is that too much to ask for? I think not. I am 250 miles from home. The tow home was over $700.00. And I wasn't leaving the bike at the dealer especially that one. I took a chance to get it home and I didn't make it.

Life goes on. The bike will get fixed, I am out $200.00. Live and learn such is life! I will tell you one thing, I will never step foot in that dealer in Austin, EVER! Also spoke to my dealer I purchased the bike and they will not pay for the difference in towing fees. Guess I will try and ask BRP. No big deal if they don't.

The only person that seems to care about anything wrong with my bike right now is a BRP tech. Which is a good thing. Will keep yall posted. Ironically, I got my title in the mail yesterday, thought that was funny.

And no didn't get the glock 42, they have a waiting list of over 600 people. 6 month wait.

 

[Tango]

Absolutely nuts. Sorry to hear about this happening. :shocked:


I wonder... how often do other 'luxury' bikes like Goldwings have problems like these... hmm. :banghead:

Go to a BMW forum and see all the problems they have going on. Final drives, electrical, are the worst ones there. Gold Wings? Go to GL1800 Riders forum. Lots of tranny problems there. And if they find out you have triked it, added a trailer hitch, or heel and toe shifter. NO WARRANTY! :yikes:nojoke To fix the wing's tranny it's $3500 parts and labor. Some years are worse then others. :banghead: Tom :trike:

 

[jcthorne]

Gotta disagree with you. Whereas if we take our Spyder into our local dealer with a problem and the tech can't look at it for a few days, that is understandable and it is as you described. However when someone comes in off the road and they are hundreds of miles from home the dealer/tech should do whatever is in their power to take care of the customer and if that means making a local wait a bit then so be it.

For all of the major auto makers, this is actually corporate policy. All dealers honor it. I have been in this situation twice over the years with my Fords and both times, the local dealer put me head of line in the shop. Its just the right thing to do.

 

[Bob Denman]

Please let us know what he finds, and what it takes to get you back on the road!

 

[jcthorne]

Yes and no. If it's an easy fix sure. But if it's tearing apart a transmission? No. I doubt many dealers have the capacity to have several bikes being worked on at once so if they drop everything for a lengthy repair that really impacts their normal business.

If the BRP network of dealers cannot handle the repairs of bikes being used for touring the they either need to fix the situation or get out of the touring bike market. This is the norm and BRP and its dealer network needs to learn how to deal with it. This is not business as usual for a jet ski. If the dealer needs more than one tech or bay, fine. Not the customers problem. Or should not be.

 

[Tango]

BRP and their dealers are new for the most part. They don't realize that in the 2 wheel market A dealer does what ever is needed to get a traveler back on the road. BRP needs to contact this dealer and let him know the "rules of the road" so to speak. Heck, they should contact all the dealers about it. :thumbup: Tom :trike:

 

[Tx web rider]

dealers

BRP and their dealers are new for the most part. They don't realize that in the 2 wheel market A dealer does what ever is needed to get a traveler back on the road. BRP needs to contact this dealer and let him know the "rules of the road" so to speak. Heck, they should contact all the dealers about it. :thumbup: Tom :trike:

ok you say BRP dealers don't know the rules!
I say bull most dealers in the area I have visited are NOT a SOLO BRP dealer they are multi brand dealer that took on the spyder so they should know proper courtesy to the travelers

so why do they treat people like this

I have heard this before from owners about woods fun center

 

[JkRbbt]

BRP and their dealers are new for the most part. They don't realize that in the 2 wheel market A dealer does what ever is needed to get a traveler back on the road. BRP needs to contact this dealer and let him know the "rules of the road" so to speak. Heck, they should contact all the dealers about it. :thumbup: Tom :trike:

I have to agree. I rode H/Ds since the 1980s and only had a couple of incidents while out on the road. But the H/D network policy was, if you were out on the road, you got priority treatment to get back on the road. When you have a "touring machine" you have to have some confidence that you are not going to be stranded at some Holiday Inn for a couple of weeks, barring a catastrophe, of course. Cummon, BRP, talk to your network! It is YOUR reputation as well as their's!

 

[crazyspyder]

DEALER sucks!

sorry - kinda late responding to the subject...:banghead: if I had known sooner I would off warned you about WOODS FUN CENTER , nothing but jerk offs working there! I went out of the way to purchase a
Harley at a different location. sorry you wasn't aware of Georgetown can am dealer CT POWER SPORTS- they would off bent over backwards to get you back on the road. they're just 10 miles away too!
from woods that is. hope everything goes well.

 

[3 Wheel Addict]

I wonder if the warranty pays as much as the dealers labor rate? Maybe the dealer is loosing money doing warranty work and "non-warranty" pays better. I know my dealer threw a fit about 2 extra screws that had to be removed to get the frunk off for the latest 13 recall, the 2 extra screws were for my Spyderpops bump/skid. They told me that if it took extra time I would have to pay. I could see that if they had to remove the whole skid plate but it was 2 screws.

 

[KAPike]

There's a big difference between a guy on a tour of the country and someone who has had a problem 80 miles from home and keeps going. I think we have some responsibility to not be putting ourselves in a bad position. If your tone at the dealership is anything like the tone on your OP, I guess I can understand their hesitation to bend over backwards.

 

[crazyspyder]

TONE

There's a big difference between a guy on a tour of the country and someone who has had a problem 80 miles from home and keeps going. I think we have some responsibility to not be putting ourselves in a bad position. If your tone at the dealership is anything like the tone on your OP, I guess I can understand their hesitation to bend over backwards.

yeah I have the right tone! I am a local here and I clearly know my dealerships reputations. the spyder owner out of town just needed advice and they basically turned their backs on him:lecturef_smilie:. him being on the road and
trying to make it home is his business! we are all adults here and don't mean to step on any toes.:shocked:

 

[KAPike]

him being on the road and
trying to make it home is his business!

You post here to have people submit their opinion, that makes it everyone's business. You ask for opinions here you may not like the answers, so take what works for you and dump the rest. So for me and this post, Goodbye. I've got LEDs sitting in a box next to my desk that I need to put on my fenders.