Lew L
Well-known member
. OK------------- and if 100 of us said that BRP should permanently fix reoccurring DESS problem---------- BRP/ CanAm has done NOTHING to rectify the problem in 8 years. They aren't going to do anything now.
Lew L
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There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
Stranded by DESS Check Key - any fix besides towing?
- Thread starter Jcrozzb
- Start date
. OK------------- and if 100 of us said that BRP should permanently fix reoccurring DESS problem---------- BRP/ CanAm has done NOTHING to rectify the problem in 8 years. They aren't going to do anything now.
Lew L
EdMat
Well-known member
Yes it's off for good, unless some soon to be in a world of hurt dealer turns it back on.
PaladinLV
New member
Here we go AGAIN.
The year MOST effected was 2014 - the first year they "changed" the system.
There were far less occurrences in 2015; even less in 2016; and after that it was RARELY heard of.
Unfortunately for you, are one of those rarities!
From 2014 - 2016 (it took that long for them to actually figure out the cause) the problem was one of THREE possibilities.
The MOST likely was the antenna coiled around the ignition switch.
The next was the DESS Module itself.
Finally, BOTH the antenna & DESS module.
Except for the DESS module itself, the cause of the error is RF overload/saturation or simply put TO MUCH signal received by the antenna.
This can and occasionally does cause problems with smart phones connected to wifi using 2.4GHz. Meaning if you phone has WiFi On and connected to a network on 2.4GHz AND you place this phone in the vicinity of the ignition switch/key you MAY experience a problem even in good properly working systems.
If the new year models are designed the same, they work the same. But it appears starting in 2017, they pretty much got the DESS problem under control. Remember there is no such thing as ZERO defects in manufacturing. Never was, never will be!
AJ
The year MOST effected was 2014 - the first year they "changed" the system.
There were far less occurrences in 2015; even less in 2016; and after that it was RARELY heard of.
Unfortunately for you, are one of those rarities!
From 2014 - 2016 (it took that long for them to actually figure out the cause) the problem was one of THREE possibilities.
The MOST likely was the antenna coiled around the ignition switch.
The next was the DESS Module itself.
Finally, BOTH the antenna & DESS module.
Except for the DESS module itself, the cause of the error is RF overload/saturation or simply put TO MUCH signal received by the antenna.
This can and occasionally does cause problems with smart phones connected to wifi using 2.4GHz. Meaning if you phone has WiFi On and connected to a network on 2.4GHz AND you place this phone in the vicinity of the ignition switch/key you MAY experience a problem even in good properly working systems.
If the new year models are designed the same, they work the same. But it appears starting in 2017, they pretty much got the DESS problem under control. Remember there is no such thing as ZERO defects in manufacturing. Never was, never will be!
AJ
Joel The Biker
Member
This is the first time I have heard of this problem on 2020+ models. I sure hope its not a sign of things to come. I think I will turn off my DESS for peace of mind.
ThreeWheels
Active member
I'd like to do the same. Where can you do this ?
trikermutha
New member
This is the first I have heard of the newer models having the DESS issue.
If its not the module try the antenna. This was what the bulletin stated on my model RT. Ignition is not the problem. Or at least thats what the Bulletin stated.
Warranty should be able to take care of the cost.
If its not the module try the antenna. This was what the bulletin stated on my model RT. Ignition is not the problem. Or at least thats what the Bulletin stated.
Warranty should be able to take care of the cost.
thereverend
Member
If you're anywhere near West Monroe LA, I can do it, I have the BUDS with MegaTech License, I have deactivated mine on my 2015 RT.
gkamer
Sadly passed away, December '23.
PM sent
gkamer
Sadly passed away, December '23.
I haven't run into that problem yet, but you can be sure the first time it rears it's ugly head I'll be ordering the BUDS system and 1 month Megatech license and turning that puppy off.
Deanna777
Well-known member
I agree with you. I haven't heard anything either on the 2020 + spyder models.
Also, if anyone has a newer spyder that still has the warranty, and if you get the D.E.S.S. error have your can-am dealership open up a case with BRP and run it thru the warranty. The D.E.S.S module, switch, antenna is covered under the warranty.
Deanna
OH DAM! I didn't know about that. My phone mount is between the handlebars just below the key switch on my RT 2014. I have no clue what GHz it has or even what a GHz is, but I do have wifi on my phone. I've put my phone in the holder many times when wifi was on and then turned it off when turning on Bluetooth for my FOBOs. Have never had a DESS issue (knock on wood) and don"t ever want one. Thanks for the heads up "AJ".
Last edited by a moderator:
Do you know if the new 5g phones well cause a greater problem?
Briorick
Member
My sentiments exactly, 2dogs! Holy Crap, to say the least!
Got my curiosity up after reading your and AJ's posting / comments. I looked at the Tech Specs online for my smart phone and the Wi-Fi connections for my phone are 2.4GHZ and 5GHZ. That's an eye opener because I too have my phone mounted in the same position as yours. I don't often have the wi-fi connected, but you can bet it'll never be on from here on out.
A huge THANK YOU to AJ for posting this info.
Last edited by a moderator:
FrogmanDave
Active member
5G has nothing to do with 2.4 GHz or 5 GHz wifi. 5G is the technology the phone network works on. 5 GHz wifi should not interfere with the DESS system.
trikermutha
New member
I had nothing on my handlebars and the DES message came on. Will see what happens this year since I put the new antenna on last year but never really drove the Spyder.
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