Z
zrc
Guest
I would just go in everytime they were open and I wasnt at work and wait. Constantly. Maybe go in and sit around playing with a knife... 
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Spyder in shop for two weeks. :(
- Thread starter Bytemi
- Start date
Bob Denman
New member
Or a grenade?
Serilusly though... Get in touch with Carlo at BRP. He'll find out what their problem is for you! :thumbup:
PM me if you can't find his number or email address...
Serilusly though... Get in touch with Carlo at BRP. He'll find out what their problem is for you! :thumbup:
PM me if you can't find his number or email address...
SteveMac
MOgang Member & Monster Member,
daveinva
New member
Bytemi, I'm sorry you're not having any luck. I know that it's a hike to take when you don't know what's wrong with the bike, i.e. a trip just to make a *diagnostic* on the bike, but know that Trumbull Motorsports in Mechanicsville. MD *does* do appointments.
Also, talk to Spyderlovers member bonecrusher, he's a loyal user of Talbot out on the Eastern Shore, I believe they do appointments as well.
A hike is still a hike
, but a guaranteed appointment beats letting your Spyder sit in the shop for who-knows-how-long.
(Guess what? I've got my 6000 mile service coming up, right before a long trip out west... I'm making sure to drop my bike off for the service with Coleman a MONTH before I go just to ensure it gets done in plenty of time. Joy....)
Also, talk to Spyderlovers member bonecrusher, he's a loyal user of Talbot out on the Eastern Shore, I believe they do appointments as well.
A hike is still a hike
, but a guaranteed appointment beats letting your Spyder sit in the shop for who-knows-how-long.(Guess what? I've got my 6000 mile service coming up, right before a long trip out west... I'm making sure to drop my bike off for the service with Coleman a MONTH before I go just to ensure it gets done in plenty of time. Joy....)
TuckMiddle
New member
Good point
I was wondering why it was left at the dealership. Now I know. My dealer has worked well with me and some problems require two 90 mile round trips, not all. Several times they have had to do some BUD or other test, but I'd never leave it there just to hold a spot, that's absurd. When the part comes in, they call and I go in the next day, or the same day in a couple instances. I was there one day for 7 hours, long story, and the #2 guy was mortified that he didn't know. He was about to lend me a bike, but they closed it up for lack of a part and I went home. These are all what would be considered small things, but the fuel drain thing is almost out of control. If the new purge valve doesn't work, out the whole thing comes out and let it drain on the rear tire like a small dog. Already moved the drain line to the back.
Good luck with those folks, but I'd sure let Carlo know what's happening - that's unsatisfactory.:banghead:
Tuck
I was wondering why it was left at the dealership. Now I know. My dealer has worked well with me and some problems require two 90 mile round trips, not all. Several times they have had to do some BUD or other test, but I'd never leave it there just to hold a spot, that's absurd. When the part comes in, they call and I go in the next day, or the same day in a couple instances. I was there one day for 7 hours, long story, and the #2 guy was mortified that he didn't know. He was about to lend me a bike, but they closed it up for lack of a part and I went home. These are all what would be considered small things, but the fuel drain thing is almost out of control. If the new purge valve doesn't work, out the whole thing comes out and let it drain on the rear tire like a small dog. Already moved the drain line to the back.
Good luck with those folks, but I'd sure let Carlo know what's happening - that's unsatisfactory.:banghead:
Tuck
daveinva
New member
To all recommending contacting Carlo or complaining to BRP... the dealership(s) we're talking about isn't looking to screw Spyder owners, they don't do maintenance appointments for *any* bike owners (Kawa, Yama, Suzuki, Ducati, scooters, etc.), that's how they've always operated as long as I've been going there (15+ years). We're not talking some little Can-Am only dealer out in the middle of nowhere-- they each do tremendous volume in other bikes, they're the biggest non-HD motorcycle dealers in the D.C. area, and Spyder owners have to compete with everybody else for their attention.
Clearly, that policy hurts Spyder owners more than other bike owners because they're left with "single points of failure," i.e. one tech for all the Spyders they sell = inevitably long queue for service. That's not ideal, obviously, but I'd be quite curious what sway BRP would have over a dealership in this instance. In a perfect world, perhaps they could insist on making an exception for Spyder owners in scheduling appointments, or insist that the dealerships hire additional techs as a condition of selling them, but I have no idea how BRP negotiates its contracts with its independent dealerships.
Bottom line: if BRP can help, all the better, but I still think that going to an alternative dealer *when necessary* (and informing the Coleman manager personally why you're giving your business elsewhere) is likelier the better strategy.
Anyway, I don't consider them a "bad" dealership chain; just one with their own rules that keep them from being in that top tier of Spyder dealers nationwide. In order to get better, they have to increase their mechanic throughput, or change their rules.
Clearly, that policy hurts Spyder owners more than other bike owners because they're left with "single points of failure," i.e. one tech for all the Spyders they sell = inevitably long queue for service. That's not ideal, obviously, but I'd be quite curious what sway BRP would have over a dealership in this instance. In a perfect world, perhaps they could insist on making an exception for Spyder owners in scheduling appointments, or insist that the dealerships hire additional techs as a condition of selling them, but I have no idea how BRP negotiates its contracts with its independent dealerships.
Bottom line: if BRP can help, all the better, but I still think that going to an alternative dealer *when necessary* (and informing the Coleman manager personally why you're giving your business elsewhere) is likelier the better strategy.
Anyway, I don't consider them a "bad" dealership chain; just one with their own rules that keep them from being in that top tier of Spyder dealers nationwide. In order to get better, they have to increase their mechanic throughput, or change their rules.
REDSPY
New member
I go to Motosports in Hanover, PA. 717-632-7093. They are 95 Miles from Alex, VA. and well worth the trip. Ryan is the service manager and does all the work on the Spyders and they do take appointments. I purchased my RT from them and will take it back of all the required service. Just made an appointment in April for my next service. I usually ride up early in the am and wait around the shop and store front. Nice ice cream shop next door. I have also tailored it up and they let me keep the trailer there until the bike was finished. This make it a lot easier to go back when the bike was ready.
Redspy
Redspy
Last edited:
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