sponsored review / complaint ESI

[dave01]

Seems to me, Doc, that you speak your mind freely whether you got something for free or not! hyea:

But clearly, no one wins when something goes wrong with a product, regardless of who was at fault. A lot of hard feelings accumulate in a very short time.

LOL, NOT Doc. Surely you must have him confused with someone else.

 

[docdoru]

No harm, just business...
New page: wine and cheese it is :thumbup:

 

[docdoru]

LOL, NOT Doc. Surely you must have him confused with someone else.

 

[GeoffCee]

Sorry for the misunderstanding on that one... pps:

I'm sorry about the misunderstanding, too, Bob.
Emoticons and the role they play in American culture is my next big subject for study. :roflblack:

 

[Some Guy]

ESI used to be very good with customer service...but that has changed in the last couple years. They are no longer standing behind their products. I'm on my second Triple Play unit and a friend of mine has had 2 of them go bad. I have talked with others who have had issues, but I'm not getting into all that.

It's a shame. I have LOTS of their stuff...but I won't be buying anything else from them.

Another customer thrown away by ESI.

 

[pro10is]

Internet retailers should realize that a customer takes a sizable risk and a leap of faith when ordering products online. If a product is defective then it can be a major hassle to return or exchange it. Lost time and shipping charges are bad enough, but when a retailer refuses a return or exchange for an insufficient or unproven reason the problem gets even worse. And what if you simply don't like the item? I recently purchased a $120 item from an online retailer. When it arrived I wasn't happy with the quality. I returned it and was shocked at the cost: shipping charges, restocking fees, and numerous other charges I didn't even know about. It cost me over $50 just to return it. The retailer made about a $40 profit from all but the return shipping charges and then no doubt resold the item to someone else. Nice racket.

Bottom line is that if an online retailer is unconcerned about repeat business or their reputation then they can treat their customers however shabbily they want. I personally don't see how this makes good businesses sense. I will never buy from an online retailer that either I've had problems with or that I hear of bad reports from multiple sources. Yes, there is no doubt that internet retailers too are short changed from bad customers, but that should be rare enough not to risk their reputation over. I have no doubt that the most successful retailers are the ones that have the best reputations. A great reputation may be difficult to earn but when it comes to repeat business it's worth its weight in gold.