sponsored review / complaint ESI

[crazyspyder]

Hello fellow :spyder2:
I recently bought LED brightsides and fender strip LEDs fro ESI cycle products. the bright sides installed nicely and the only flaw was that it was missing
the posi-taps-no big deal I used those blue wire splicers.worked good and and a few weeks later (BO fender majicflex) my fender srip lights arrived.
proceede with install and after all the prep and finaly finished one of the strips did not work, I tested and reversed polarity to no avail...NO workee!
Anyways I wrote email to ESI and decided to call firsthand to discuss it.....this is when things got sour fro this point on.:banghead:
they (JODY) informed me to send the defective one to them and they would send it to the MFG to have it tested and go from there(already waited 6wks).
SOOO, I decided to order a whole new set because they would not sell me or send me just one...?
so in frustration I went with it since I needed my spyder on the road . I told them I would send the defective one to them and to let me know the
issue /defectiveness.pps:
didn't even take 3 days -as sson as they got it assumed,got a call and was told the wiring came loose at the LED connection-THAT I pulledto hard!!!
WHAT A CROCK OF AN EXCUSE NOT TO REPLACE IT! TO ME IT WAS NEVER ABOUT THE MONEY IT WAS ABOUT PRINCIPLE OF SERVICE.:shocked:
and they zuckeed at it , because for 40$ strip they lost my future business and word of mouth as a customer.
ANYWAYS, my second order came in , installed the strip and holly-moley it worked!SO no it had nothing to do with me pulling to hard-GEEZ!
thank you all if you happen to read my review / complaint of one of our sponsers ESI cycle products.
------BTW-this is my personal review and has nothing to to as a general way of viewing.---

 

[Bob Denman]

I'm sorry to hear that you had trouble with a site sponsor's product...
Your post could have been a bit more useful to us ifyou had included the dates of the order, any contact back and forth, reception of parts, etc...
Since none of us were there when you were pulling on the wires D), we can't say what may have happened.
Glad to hear that everything is working now, at least! :thumbup:

 

[crazyspyder]

relevency

thanks -BOB, but I think I made my point with out going into the fine details. the part was defective and they didn't man up to it! I am not new to the DYI concept.
....even if it was my fault (presumed I tryed to tackle a job without knowledge). I as a business owner would have soaked up that loss to keep a loyal, in
good standing customer. cheers !:doorag:

 

[Bob Denman]

:thumbup:
I suppose that since don't produce the strip; it's reasonable to assume that they'd like the manufacturer to check it over... :dontknow:

 

[bruiser]

Test your LEDs before installation. Touch the wire ends to a nine volt battery. If they light they work. I do it on mine. I have purchased from ESI and Tric Led. Never had a problem with any of them.

 

[mooneych]

:thumbup:
I suppose that since don't produce the strip; it's reasonable to assume that they'd like the manufacturer to check it over... :dontknow:

:agree:, but Bob, don't you think they would just have exchanged the LED's? Why keep a customer waiting until the manufacturer figures out what's wrong?

 

[boborgera]

Normally, When a customer get a defective part, The customer sends it back and the seller sends the customer a new part, Then the seller sends the defective part back to the manufacture and to use a colloquialism the manufacturer eats it. Sears among many others does it every day, You brake a tool they give you a new one No questions asked. They send it back to the manufacture and they eat it.
I once had a tool break [not from Sears] It had to go back to the salesman, Then to the manufacture to see if it was my fault, It wasn't so they sent a new one to me at no charge, But that was the last thing i will ever buy from that Company.

 

[crazyspyder]

customer no more

yeah well it was just wrong on their part. I could of care less if it was my fault or not. I would not have bought
another set right away , they had them in stock while other supliers were still on back order.NO choice.:shocked:
THING is , right away they blamed me .
informed me on how it was blaah-blah-blaa , I asked to buy ONE and to send it asap....in the meantime
I will send the defective one backas well and that way I can have my spyder rollin and they can get a
mfg replacement in time.
I SPENT 103.00 TO BUY ANOTHER SET --AND SENT BACK THE DEFECTIVE PART AT 14.00 SHIPP.
ONLY to call me and tell me wiring came loose and is not warranteed replacement because
customer pulled the wire too hard- WHAT a crock of %$it. after telling me it would take
weeks to find the issue from mfg'r. and to replace!
I am not one to squable over a 80$ part but as with anything that I spend my money on-
I get bad service -they get the same in return! I spend my money elsewhere, just like that.:thumbup:

 

[Frank G]

You have to be a business owner to understand crazyspyder's point of view. Return policies very, but in the end the customer is allways right. I could go into great detail and many stories, but returns are normilly around 1% of sales. It is not worth destroying a customer and being slamed on the internet for one $100.00 sale. ESI will loose thousands over this.

 

[btcherm]

this is very bad ,:banghead:,,,,,, they should just send new one........................

 

[docdoru]

I purchased mods from ESI for more then 4 1/2 years and I respect their professional team and product innovations.
Never received anything for free therefore my personal opinions are unbiased!

 

[dave01]

My Spyder RT is a rolling ESI modded to the top unit. If they made it, invented it or sold it, I have it on mine. Never had an issue with customer service from Evan, Jody or Pam. I have the first set of Brightsides they sent out since i had the opportunity to do the install. Sorry to hear you had a problem and arent happy.

 

[GeoffCee]

:thumbup:
I suppose that since don't produce the strip; it's reasonable to assume that they'd like the manufacturer to check it over... :dontknow:

We used to suffer from retailers bucking responsibility for the bad stuff they sold, by which I mean defective goods. Consumers attempting to return faulty items to the shop were often told to send it back to the manufacturer themselves and at their own expense, too! The buyer was always on the back foot and had few consumer rights worthy of the name.

But since about the 80's we have had the Sale of Goods Act which lays down in law that the retailers are responsible for what they sell. A buyer can take defective goods back to the shop and demand a replacement or a refund. Goods passing over the counter must be of merchantable quality and fit for their intended purpose. The consumer nowadays has protection and retailing has been transformed from what it used to be. I actually enjoy shopping! Go figure!

 

[GeoffCee]

Since none of us were there when you were pulling on the wires D), we can't say what may have happened.

You sound like a retailer, Bob.

"...when you were pulling on the wires"? The inference that the wire was pulled is clearly made but where did that gem come from?

None of us were there when the LED strip was manufactured, either, so equally we can't say if it left the depot in a serviceable condition. ESI have shot themselves in the foot. Bad attitude. But I'll add a smiley to indicate I'm a happy guy really.

 

[Bob Denman]

You didn't see the "" that I put in there??? :shocked:
I'm not a retailer, but I do sell a product to the public; insurance. :gaah:
All that I wanted to point out, was that there are two sides to every story...

 

[GeoffCee]

You didn't see the "" that I put in there??? :shocked:

Yup, I saw it. Did I think the smiley was sufficient to swing the context of the sentence thru 180 degrees? Clearly not. It may be a cultural thing, we tend to express ourselves using the written word rather than tiny drawings of yellow faces. I offer that merely as an observation, not a criticism.

All that I wanted to point out, was that there are two sides to every story...

Likewise, of course.

 

[Bob Denman]

Sorry for the misunderstanding on that one... pps:

 

[sealfloorboards]

As a sponsor on SpyderLovers, I know how important customer satisfaction and service is. I will gladly replace, at no charge, any floorboard that a customer deems unsatisfactory. If someone says they just don't like them, I will still give a full refund, even if ridden on. I do aske them to pay return postage in such cases. One unhappy customer is one too many. Nothing is perfect and situations do occur. It's my responsibility to do everything I can to make a situation right. I just want you all to be able to.......

Ride in comfort,

John
Seal Floorboards

 

[crazyspyder]

subject closed n moving on

:doorag:Thank you! SEALFLOORBOARDS merchant and aswell as CUSTOM DYNAMICS, TRICLED, SPYDERPOPS, and PERFECT FIT AMSOIL OIL. these companies have so far
treated me well . custom dynamics- replaced my HID's 2x before I got some good ones and not once blame for it firsthand. although if it came to be me at fault,
I would pay for the replacement when results got in, but they most likely eat the results to keep me a happy customer now and future wise.hyea:
ESI may have their loyal customers but they could of had one more with deep pockets to empty.AS I stated before it wasn't about the money but about
courtesy, respect and the principle of the way it was handled.
anyways enough of that and will be my last post on the subject...now lets get out and RIDE! wine n cheese to every one!:yes:
:clap: :ani29:

 

[BajaRon]

I purchased mods from ESI for more then 4 1/2 years and I respect their professional team and product innovations.
Never received anything for free therefore my personal opinions are unbiased!

Seems to me, Doc, that you speak your mind freely whether you got something for free or not! hyea:

But clearly, no one wins when something goes wrong with a product, regardless of who was at fault. A lot of hard feelings accumulate in a very short time.