Shoutout to my Can Am dealer and BRP!

[KidDoc]

On the first ride of any distance after purchasing new my 2019 Spyder F3-T there was an electrical failure which stranded me about an hour and a half from home. Long story short, an alternator failure apparently caused a surge that knocked out several other electronic components. Symptoms were: couldn't clear the nanny screen, parking brake wouldn't release and it wouldn't turn over. For unknown reasons (cooling down maybe?) after about 2 hours it started and got me home. My dealer, No Limits Powersports in Bartlesville, OK, working with BRP engineers and service reps was able to diagnose a pretty complicated problem, make the necessary repairs and get me back on the road. Over 1,000 miles later I've had no problems. This dealership and service department is awesome!

 

[ARtraveler]

We appreciate hearing about those dealers that give great customer service. :firstplace:

 

[Bfromla]

:clap::thumbup: Great to hear, how long did it take them? Was it covered by warranty :dontknow::dontknow:

 

[KidDoc]

It was in the shop nearly 2 weeks because BRP had to OK the parts due to warranty coverage. And yes, all covered under warranty.

 

[Mikey]

:clap: We hear oh so much of bad service, and doom and glume, it's good to hear of a good story for a change!!! Good Luck !!

 

[oldguyinTX]

Well, for once BRP stepped up. Too bad that it took 2 weeks, but glad it all got sorted out. They do sometimes do the right thing, but it usually takes them a long time to do so. Don't blame the dealer, they are hamstrung by what BRP tells them what they can and/or cannot do.

 

[KidDoc]

UPDATE: My dealer told me yesterday that BRP has added a full year onto the original 2 year factory warranty. Praying I won't need it! Thank you No Limits Powersports and BRP.