Shout out! - to Harvey & SpyderPops!

[MeudtPG]

A few weeks ago, I installed the Spyderpops full view turn signals on my mirrors. I followed the directions, placing them on the front side of the bottom of the mirrors, towards the front of the Spyder. I found that while others could probably see them, I could not. I Emailed Harvey @ Spyderpops and asked if I could move and reattach them to another location on the mirrors where I could see them, and he responded with yes, you can pull them off and reattach them, no problem. Well today, a new set of LED's arrived in the mail. I didn't ask for them, Harvey just sent them. He didn't have to do that, I would have been fine just moving the ones I already had. I guess he just sent me some insurance in case I did screw up moving & reattaching mine. So I say, THANK YOU SPYDERPOPS for not just good, but GREAT customer service!! Not the first time Iv'e bought from them, and for sure it won't be the last.:2thumbs::2thumbs:

I agree! Spyderpops indeed provides GREAT customer service after the sale!! I am a loyal customer of his because of this and recommend his farkles for all.

 

[Cruzr Joe]

One of the BEST vendors that we have.

Cruzr Joe

 

[jlc41]

oldguyinCT, I had the same problem and he sent a new set also. That is first class service. Any future frackles he will be my first choice.

 

[oldguyinTX]

Got the new ones, but instead of installing them today, my lovely bride and I did a 200 mile round trip ride to Stonebridge, MA, had lunch, went to the Norman Rockwell Museum which was really great and I highly recommend. Fascinating to learn the history of the man, and to see so many incredible, original works of art. Maybe it will rain tomorrow & I can get them done - well, after I mow the lawn.

 

[Entropy]

Howdy fellers;

Hmmm ... as much as I'd like to agree with y'all, I honestly have had the opposite experience to-date.

I've tried contacting them Twice to glean some details on shipping - once via an email to 'Harvey', and a second time via their 'Contact Us' page on their website. Bupkis both times. Nada. Zip. SFA.

I ain't gonna resort to the phone and incur long distance charges - nor should I have to given the electronic methods they offer. Nor do I think I should need to resort to a PM - but I may try.

What am I missing, folks? Surely 10 days is ample time to receive some sort of acknowledgement. Whut - they's don't like Canooks jes' cuz we's got a better basketball team? :helpsmilie:

Cheers
E

 

[CopperSpyder]

Howdy fellers;

Hmmm ... as much as I'd like to agree with y'all, I honestly have had the opposite experience to-date.

I've tried contacting them Twice to glean some details on shipping - once via an email to 'Harvey', and a second time via their 'Contact Us' page on their website. Bupkis both times. Nada. Zip. SFA.

I ain't gonna resort to the phone and incur long distance charges - nor should I have to given the electronic methods they offer. Nor do I think I should need to resort to a PM - but I may try.

What am I missing, folks? Surely 10 days is ample time to receive some sort of acknowledgement. Whut - they's don't like Canooks jes' cuz we's got a better basketball team? :helpsmilie:

Cheers
E

Did you see this on their web site?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

[Entropy]

Yes sir, I did indeed. My requests were a tad more unique - with some time constraints and other specific needs factored in. Hence I wanted to 'converse' with a rep at length to explore what was possible. May need to attempt a PM or (shudder) putting quarters into the phone after all.

Irrespective of that - one has a reasonable expectation to receive a timely reply to communications using methods they themselves have provided. I'm going with the Raptors as being the culprit here, lol.

Thanks
E

 

[CopperSpyder]

Yes sir, I did indeed. My requests were a tad more unique - with some time constraints and other specific needs factored in. Hence I wanted to 'converse' with a rep at length to explore what was possible. May need to attempt a PM or (shudder) putting quarters into the phone after all.

Irrespective of that - one has a reasonable expectation to receive a timely reply to communications using methods they themselves have provided. I'm going with the Raptors as being the culprit here, lol.

Thanks
E

I hope you get it worked out, I wish you all the best!

 

[Entropy]

Thank-you sir.

I think we'll iron it out in due course. I am a patient ol' feller.

Cheers & Happy Father's Day to you!

Regards;
E

 

[SPYDERPOPS]

Can you private message me with your email address so I can see when you contacted us and take care of this problem. We have been traveling to Rallies and may have missed it while on the road.
Thanks,
Harvey
[email protected]

 

[Entropy]

Can you private message me with your email address so I can see when you contacted us and take care of this problem. We have been traveling to Rallies and may have missed it while on the road.
Thanks,
Harvey
[email protected]

10-4. Done.

Thanks
E

 

[RTSJohn]

Thumbs up to SpyderPops

Had a little computer/key issue pre-emptied this afternoon by SpyderPop and got some sage advice about where not to get my RT serviced. Seems there were several updates that had not been addressed. Good to find someone who not only made sure they were updated, but also pointed out a service issue that I would never have been aware of. Thanks SpyderPops. :2thumbs: :clap: :bowdown:

 

[Big Juice]

Yep, Jan and I are lucky, as we live only about an hour away and Harvey keeps us up to date and running smooth, as we take our Spyders all over the Arkansas web and beyond!
Thanks Harvey, Aaron and Jimmy!

 

[Cruzr Joe]

:agree:

 

[Spyderjuice]

I agree that Spyderpops is great. Harvey did update the computers in Maggie Valley, NC (which had not been done since 2015) and now the bike is running great. Actually better than ever. My dealer here said everything was updated - not true. I also ordered from Spyderpops on Monday Morning and received it by noon today. Monday to Wednesdsay from Pearsey, Ark. to NC. Fantastic Service. Big Thanks to Harvey and his crew. Wish I lived closer to his shop! Those that do are lucky.

 

[RogerTN]

I agree also with the comments on Spyderpops. I live 28 miles from my dealer that is in Kodak,Tn.
After a few bad experiences with them I went to Lamonster. I also had Spyderpops add some lights to my wife's RT when they were in Maggie Valley. Did a great job.
Now my problem is which one to go to. They are both approx the same distance from my place (640 mi) But it is worth my time.
They do things right !!

Roger

 

[h0gr1der]

I rode just under 400 miles one way to have Spyderpops install my swaybar and align my Spyder. I agree with all the above.

 

[Eviltwin]

Kudos to SpyderPops...

A while back I ordered a set of fender LED's for my 2010 RT. Well over a year ago. Recently I noticed that the RED Led's on the left side were out. I pushed on the strip around the junction and they popped on. As I rode the bike, I noticed that they seemed to like to light up early in the morning when I took the bike into work. Later in the day when it warmed up a bit, they would be out.

I emailed Harvey to see if anything could be done and he was kind enough to send me another set gratis. :yes: :clap: :firstplace:

Just wanted to acknowledge great customer service.

Bob

 

[Cruzr Joe]

Spyderpops Customer Care Unit (Harvey or Aaron) are unbeatable.

Cruzr Joe

 

[Air Force PAO]

SpyderPops -- above and beyond.

Hey, y'all...

Earlier this morning I was changing a headlight on my RT. In pulling off the mirror, a wire disconnected by accident from the connector for SpyderPop's LED turn signals on the mirror.

I called a few minutes ago and explained it to Aaron. He was terrific. We connected by Facetime and agreed on the part. To my great appreciation, Aaron warranteed the part and is shipping it today.

I never expected so much courtesy. I am thoroughly impressed.

Y'all shop SypderPops.

John