Rugged Geek Rocks

[Grandpot]

The wife bought a Rugged Geek battery jump pack for me for Christmas from Lamonster. It never would take a charge all the way up to 100%, so I emailed the Rugged Geek customer service department. The service representative, Samantha, asked me to partially discharge and charge the unit a few times to see if that would help. I tried several times, but had to report that nothing improved. She asked for a copy of the receipt and in the next email said she was sending a new unit to me, free of charge, including shipping.

That's great service. Lamont picked a good company to represent.

 

[Merlot2015]

YES IT DOES!

The wife bought a Rugged Geek battery jump pack for me for Christmas from Lamonster. It never would take a charge all the way up to 100%, so I emailed the Rugged Geek customer service department. The service representative, Samantha, asked me to partially discharge and charge the unit a few times to see if that would help. I tried several times, but had to report that nothing improved. She asked for a copy of the receipt and in the next email said she was sending a new unit to me, free of charge, including shipping.

That's great service. Lamont picked a good company to represent.

I purchased my Rugged Geek from Lamont a couple of months ago. Just last week I got a call from my wife saying her Audi Q7 as dead :helpsmilie: and was going to call AAA. Since I was just 10 mins away I told her that I’d be there to give her a jump. I grabbed the jumper cables as well as the Rugged Geek...thinking cool I’m going to be able to test this thing out. Long story short, her car started without hesitation...awesome! When I was able to check the battery out it wouldn't hold a charge and had to be replaced.

Won’t leave home without my Super Geek! :thumbup: Thanks Lamont!

Aloha

 

[Chupaca]

Good to hear

And nice to know. We do have good customer service from our vendors but nice that their suppliers are as good...:clap: