Wow! Similar experience here. I took 2 loose tires (new-non-Kenda) and 2 new wheels into a beautiful local dealer, asking them to mount and balance the pair. When I picked them up, I was charged $85, but I noticed, when putting them in the back of my truck, there were NO WEIGHTS on them! I was told "well They must not have needed any weights". Yeah right! I made them track down the "tech" who mounted them, and he told me they never balance Spyder wheels...."they are so small, they don't need it"!!!I promptly demanded they balance them, and then was told they don't have the adapter to fit Spyder wheels. I asked for a refund for the balancing, which they refused, saying that the $85 was just for mounting (remember, they didn't even have to dismount any tires). Disgusted, I stormed out and stopped by Pep Boys on the way home. They balanced them in 10 minutes at NO CHARGE!!! (I tipped the guy, of course). BRP needs to get a handle on their dealerships for sure!