Repeated repair problems

[Spyderman12]

I am looking for some help from the community on this issue I am having. I purchased a used 2012 RTL, with only 10,000 miles on it, in the spring of 2016. I now have 36000 miles on it. I purchased a used Spyder due to concern if it would be a good fit me, a lifelong motorcycle rider, that a trike, and a Spyder, would be a good choice. I am happy to state that, until very recently, I have not regretted that decision at all. My problem is that, after having the rear brakes and rear tire replaced by my dealer, I got a brake failure error. I took it in to the dealer, at which time I found out that the one experienced mechanic remaining, the dealer has had a great deal of turnover recently, was leaving at the end of that week. Over the next two weeks I was told that they couldn't find the problem. Finally I was told that my Spyder was repaired. The new mechanic told me that the problem was in an area that the previous mechanic had told me that he had eliminated. I was very confused, but at least I was getting my Spyder back. After paying what I felt was a overly inflated bill I took my Spyder out for a brief ride only to have it break down, apparent computer failure, and leave me and my wife stranded on the side of the road only one and one half of an hour after picking the bike up. Now the dealer is telling me that a wire harness which runs across the rear wheel well was damaged by the tire. It seems unbelievable that Can Am would build a vehicle with such a major problem so I would like to know if this a common issue. If so what can be done to prevent this from occurring again? Or is this issue, which I believe is the most probable cause. is that the mechanic which did the work on the tire and brakes caused this? Thanks,

 

[SpyderAnn01]

Welcome to spyderlovers. I was born and raised in Mundelein lived there for 30 years! Sorry to hear that you’re having issues with your dealer, there is a fender over the rear tire and no wiring harness woukd be exposed. They have screwed up and are trying to blame you. I think you should contact BRPCare. I believe that their contact info is on the right hand side of the home page.

 

[UtahPete]

I can't imagine why it would have needed new brakes after only 14k miles. This is a dealer issue that should be reported to BRP, I think.

Update: just noticed you updated the mileage. I can see why brakes might be needed at 36k....

 

[Spyderman12]

Thanks Ann and Pete, I appreciate the confirmation. While I just recently joined I have been reading the posts for over two years and know about your expertise. That is exactly how I feel, the new mechanic that can came to pick my Spyder up on the side of the road did not even know the proper way to load a Spyder onto a trailer without damaging it! While we all are new at doing tasks at times I don't believe that I should be forced to pay a lot of $ for their issues.

 

[ARtraveler]

Ann has given good advice. It does sound like a dealer issue. Unfortunately, we have those in a lot of places.

Here is a link to BRP Care

[email protected]


:welcome: and hoping you get your issues solved soon.

 

[SpyderAnn01]

Ann has given good advice. It does sound like a dealer issue. Unfortunately, we have those in a lot of places.

Here is a link to BRP Care

[email protected]


:welcome: and hoping you get your issues solved soon.

Thanks for posting that email link, I think the link of the home page may be outdated.

 

[trikermutha]

Which dealer did you go too? There are more than one in the area that could help you out too.

 

[youngers]

origional problem ?

had the brakes been worn out , for the dealer to replace the pads ? ( I am wondering if the brake fluid level is down quite a bit , as the service chimp , most likely did the brake job , lost some brake fluid and being in a rush did not top off the reservoirs ... ) and now the brake warning was popping up , the wiring in the wheel area I can`t think of any wires in the area of the wheel to begin with ? if I remember right the lines are I the plastic body panels , as in other cases , I think the service guy , took your spyder , apart wayyyy to much and I bet they left out screws and misaligned the plastic body pieces ... hope you can get this problem worked out in a timely fashion ...

 

[Tango]

If you want the problems to go away. First make this dealer go away!!! :yikes: Then ask where you can find a competent one. :thumbup: Tom :spyder:

 

[OKey]

What dealer services your Spyder ?

What dealer do you go to ?

I am looking for some help from the community on this issue I am having. I purchased a used 2012 RTL, with only 10,000 miles on it, in the spring of 2016. I now have 36000 miles on it. I purchased a used Spyder due to concern if it would be a good fit me, a lifelong motorcycle rider, that a trike, and a Spyder, would be a good choice. I am happy to state that, until very recently, I have not regretted that decision at all. My problem is that, after having the rear brakes and rear tire replaced by my dealer, I got a brake failure error. I took it in to the dealer, at which time I found out that the one experienced mechanic remaining, the dealer has had a great deal of turnover recently, was leaving at the end of that week. Over the next two weeks I was told that they couldn't find the problem. Finally I was told that my Spyder was repaired. The new mechanic told me that the problem was in an area that the previous mechanic had told me that he had eliminated. I was very confused, but at least I was getting my Spyder back. After paying what I felt was a overly inflated bill I took my Spyder out for a brief ride only to have it break down, apparent computer failure, and leave me and my wife stranded on the side of the road only one and one half of an hour after picking the bike up. Now the dealer is telling me that a wire harness which runs across the rear wheel well was damaged by the tire. It seems unbelievable that Can Am would build a vehicle with such a major problem so I would like to know if this a common issue. If so what can be done to prevent this from occurring again? Or is this issue, which I believe is the most probable cause. is that the mechanic which did the work on the tire and brakes caused this? Thanks,

 

[Spyderman12]

Dealer name

I don't want to name the dealer unless the community thinks that it would be good for them. This is not about a rant whereby someone feels that they were wronged and want to bash the party that they feel wronged them. This has already cost me a great deal of money and I have a very nasty suspicion that I am going to be charged a lot more in the very near future, and even after that the bike won't be fixed properly. I was planning on taking the Spyder out to the Yellowstone area in a little over one week from now and I am apprehensive about taking the Spyder out into the wilds of South Dakota and Wyoming, with dealers hundreds of miles away, with the very real possibility that it hasn't been serviced properly.

 

[Motorcycledave]

It sounds to me......

Having been a mechanic all my life, and understanding how most machines work, it sounds like you had no
trouble until you took it into the dealer who had untrained people attempting to work on your machine.
Find another dealer and check this one off as a lesson learned.
Not sure about your problem but I would start with the brake sensor at the back wheel, also check brake fluid.
Ride Safe
Dave

I am looking for some help from the community on this issue I am having. I purchased a used 2012 RTL, with only 10,000 miles on it, in the spring of 2016. I now have 36000 miles on it. I purchased a used Spyder due to concern if it would be a good fit me, a lifelong motorcycle rider, that a trike, and a Spyder, would be a good choice. I am happy to state that, until very recently, I have not regretted that decision at all. My problem is that, after having the rear brakes and rear tire replaced by my dealer, I got a brake failure error. I took it in to the dealer, at which time I found out that the one experienced mechanic remaining, the dealer has had a great deal of turnover recently, was leaving at the end of that week. Over the next two weeks I was told that they couldn't find the problem. Finally I was told that my Spyder was repaired. The new mechanic told me that the problem was in an area that the previous mechanic had told me that he had eliminated. I was very confused, but at least I was getting my Spyder back. After paying what I felt was a overly inflated bill I took my Spyder out for a brief ride only to have it break down, apparent computer failure, and leave me and my wife stranded on the side of the road only one and one half of an hour after picking the bike up. Now the dealer is telling me that a wire harness which runs across the rear wheel well was damaged by the tire. It seems unbelievable that Can Am would build a vehicle with such a major problem so I would like to know if this a common issue. If so what can be done to prevent this from occurring again? Or is this issue, which I believe is the most probable cause. is that the mechanic which did the work on the tire and brakes caused this? Thanks,

 

[Spyderman12]

Dave: That is exactly the case. I brought it in early March to have the rear tire and rear brakes replaced. Before that, in two years of riding no problems, just routine maintenance. Since the work in March the I have only ridden three times, day rides in the area, and had failures the last two. Also I did check the brake fluid, that was not the problem. Also I have a very tough time accepting that there is/was a wire harness across the rear wheel well that is exposed and subject to damage from the rear tire hitting it. While I am not a mechanic, I am an electrical engineer, I do have some basic mechanical skills and that is why this whole situation makes no sense to me. Until this I was satisfied with the dealer but now, although I left several messages, I have been informed that he is too busy to return my call. I agree, after this I have to find another dealer.

 

[trikermutha]

Have you tried Neilsons?

 

[PMK]

As an electrical savy person, visually inspect the rear wheel abs sensor for damage. This was already mentioned, but in my opinion is a likely source for the wire damage remarks from the service center.

The other comments about brake fluid level, as we often read, what looks good is not good, add fluid regardless until known that the fluid level float switches are not generating the fault.

It seems quality oriented Spyder techs are not the norm. The shops local to me, the good techs want nothing to do with Spyders and rather work on brands they have dealt with for years. This results in our Spyder traveling 150 miles, and avoding several shops, to get where the Spyder techs are involved with Spyders. Agree, find another dealer it sounds like.

 

[oldguyinTX]

"It seems quality oriented Spyder techs are not the norm. The shops local to me, the good techs want nothing to do with Spyders and rather work on brands they have dealt with for years. This results in our Spyder traveling 150 miles, and avoiding several shops, to get where the Spyder techs are involved with Spyders. Agree, find another dealer it sounds like."

That is certainly the case here in my neck of the woods. The closet dealer to me is 47 miles away, and I wouldn't send my worst enemy there. The dealer (owner) that I bought mine from was the only certified BRP Master Technician in CT. Unfortunately, they closed up shop last year, much to the dismay of all the Spyder owners in this area. There was another dealer 20 miles away, but they were - and I'm being kind here - incompetent, to the point that they no longer sell or service Spyders. So now I travel 90 miles to Arctic Adventures in Rosendale NY, and the owner, Tom, makes damn sure that his customers leave his dealership feeling way better than they did when they got there.

I guess that the point I am trying to make is it is getter harder to find a dealer with a Spyder Certified technician. Yes, it costs the dealer money to send a tech for training, and the training is ongoing, so the cost is ongoing. This on top of what the tech is actually paid. I believe that is part of the reason we are seeing more and more dealers that don't have certified techs. These are complicated machines, and the wrencher that can diagnose and fix anything on a Honda with his eyes closed doesn't have a clue about Spyders. I'm seeing more and more of this at multi-brand dealers. Spyders are more of a sideline for them so they can sell other BRP products.

 

[Spyderman12]

That is certainly the case with this dealer. I know that they have had a great deal of turnover recently, the primary mechanic only started in May. He seems to be a nice guy that tries to do the job but that is no replacement for proper training on the products that he is supposed to be servicing.

 

[Tango]

I don't want to name the dealer unless the community thinks that it would be good for them. This is not about a rant whereby someone feels that they were wronged and want to bash the party that they feel wronged them. This has already cost me a great deal of money and I have a very nasty suspicion that I am going to be charged a lot more in the very near future, and even after that the bike won't be fixed properly. I was planning on taking the Spyder out to the Yellowstone area in a little over one week from now and I am apprehensive about taking the Spyder out into the wilds of South Dakota and Wyoming, with dealers hundreds of miles away, with the very real possibility that it hasn't been serviced properly.

Name the dealer. Or wait till someone else on the board gets screwed. We need to know what dealers to stay away from don't we? Also, contact Mike T from Indiana. He goes to good dealer. :thumbup: Tom :spyder:

 

[UtahPete]

Name the dealer. Or wait till someone else on the board gets screwed. We need to know what dealers to stay away from don't we? Also, contact Mike T from Indiana. He goes to good dealer. :thumbup: Tom :spyder:

:agree: You can name the dealer where you are having the problem, without 'bashing' them. We know the difference.

 

[Spyderman12]

Happy Ending (mostly)

I just recently returned from my trip out west and while the dealer completed the repairs just in the nick of time for me to take the trip, the repairs did hold up and the trip was fantastic. The dealer, Jim Potts of Woodstock, IL., did make good for the mistakes that his techs made and did not charge to put everything right. One thing remains, the replacement parts for the front spoiler had not arrived before my trip but I was assured that the repair, made necessary by the damage the tech inflicted to the front end of my Spyder by not loading it on the trailer properly and ramming the front end into the ramp, would be completed at no cost to me. The new tech, CJ, seems to be a nice guy and also seems like he wants to do a good job. He also informed me that he would be going through BRP training starting in July so I would have to assume that has happened. I do feel that there is a good chance that CJ could become a good tech, once he received the proper training as has otten some good experience.