Rant Time

[oldguyinTX]

Well, got the RT back yesterday after regular maintenance & oil/filter change. The wife & I went out today on a day trip to Central CT, and along the way the Dashboard display lights up with "Check Engine. Found a shady spot to pull off the road. Got code P0340 which is a damaged crankshaft position indicator or disconnected wires on the Engine Control Module output pins. First thing I checked was the oil. NO OIL showing on the dipstick. After an 85 mile tow home, needless to say, I am not a happy camper. Dealer is not open tomorrow, & we had a trip with another Spyder couple planned for Tuesday. Instead, I will have to have it towed to the dealer on Tuesday. :banghead::banghead::banghead:They are only open 3 days next week, closed Friday for July 4th. We have a trip planned for July 5th, so I hope to :cus: they can fix it in three days. My wife did remark that I seemed unusually calm about the whole thing. I told her I was building up for Tuesday to rip the dealer a new :cus: for not putting in the proper amount of oil, which may or may not be responsible for what happened. Point is, they had it for 3 1/2 days last week - originally said they needed it for one day - for 4,600 mile service, and they can't even put the :cus: right amount of oil in it? I mean come on, how hard is it to read a dipstick? BTW, the :ani29: was parked in the garage overnight & no oil on the garage floor, it was parked today for about an hour while we had lunch, & again no oil under it in the parking lot. Waited about 20 minutes (not bad at all) for the tow truck, and again, no oil on the ground.

Sorry, just had to vent.

 

[ARtraveler]

You sure have a right to rant. Sounds like some real service issues with the dealer. Three and a half days to screw up your :ani29:? I bet your glad they did not have it for a whole week. :yikes:

Kidding aside, I am guessing the dealer should be paying for the tow for starters.

Hope you can get it worked out. I sure would not be a happy camper given the situation.

 

[3 Wheel Addict]

Real curious as to what the dealer tells you for not having the proper amount of oil in it.

 

[Netminder]

When my dealer changes my oil, there is always a 1/2 litre (quart) left over that they leave in my frunk. Which when I see I know they put the right amount. I hope they straightened it out for you and you are able to make your ride!

 

[Bob Denman]

:shocked: It's amazing how often they don't get the oil level right... :gaah:
I'm sorry that it has tied your plans up in a knot; I hope that it all gets worked out for you!
:agree: The towing bill is theirs! :sour:

 

[Tango]

Real curious as to what the dealer tells you for not having the proper amount of oil in it.

:yikes: Need to know who the dealer was! :banghead: Tom :trike:

 

[Chupaca]

Bummer..!!

have had the check engine light up a couple of time. Did not check for codes but by adding oil to the correct level it cleared and no more problems. Always carry a quart with me cause they do use oil. You are right to be upset this is not acceptable hope they get it taken care of quickly. Come backs should be handled first or they were in my day...!! :gaah:

 

[Vidman]

This sucks. Good Luck with it. We will hook up later in July.

 

[NicotineJesus]

Still looking for a dealer in CT to trust with my "new" baby. Where did you go so I can put them on the "NO" list. I work in Waterbury and was going to take it to Land N Sea but a co-worker who had been using their service department for his snowmobiles recently suggested I not go there, personnel changes there had apparently soured him on their service. I live near Enfield and was going to call Mark's Motorsports and give them a try.

 

[Texas]

Reason #16 for why I do my own service.

 

[fyrertuck]

I would stay a way from Mark's motorsports in Enfield, CT. They will ask for your spyder for a week and tell you how hard they are to work on that is way they need a week. They would rather service boats. Had a trip plan aand they could not get in done in time.

 

[oldguyinTX]

The dealer is Stamford Motorsports in Stamford, CT. This is the first time I have had any problem whatsoever with them. Up to now, they have been great & have bent over backwards to help me in my squabbles with BRP. So, I will give them the chance to take care of this before I really badmouth them. I will post the outcome later. Oh, and welcome back Bob - we have missed you.

 

[mastertek2000]

Reason #16 for why I do my own service.

same here getting ready for big trip sent a oil change kit to a friends home in Wisconsin so we can service it when i get there

 

[3 Wheel Addict]

Problem is that with warranty they need to go back to a dealer. Doing your own service is one thing but a dealer will be needed sooner or later and then your stuck, with all the software and computers involved. I'm above most when it comes to service but I can seen the need for a "good" dealer at some point and that is where BRP is falling short. A lot of people on here can do their own service and some will and some wont but things like this will leave a bad taste in your mouth and a gut feeling that not good.

 

[Vidman]

Still looking for a dealer in CT to trust with my "new" baby. Where did you go so I can put them on the "NO" list. I work in Waterbury and was going to take it to Land N Sea but a co-worker who had been using their service department for his snowmobiles recently suggested I not go there, personnel changes there had apparently soured him on their service. I live near Enfield and was going to call Mark's Motorsports and give them a try.

As you can see you can have a bad time at any dealer. I bought mine at Columbia Motorsports. Personnel change there along with a very large Suzuki Recall has made them VERY hard to deal with for service. I have spoken with Mark's and they seem fine and offered to handle all of my service needs. Friend of mine has no problem with them. Land n Sea has been rated high amongst people i have spoken with. New personnel would make me nervous. However, a member in our CT forums here is going to take his RT there for a recall on the oil leaking problem some of the first 2014 RT's had. I am waiting for his review. He claims they even offered him a loaner while his RT is being serviced if they can't do it in a reasonable wait period.

I feel it's a crap shoot. Not all dealers can be as awesome as Pitbull in MO is suppose to be. Kind of expensive to drive there from CT to get an oil change. :roflblack:

Good luck!

 

[oldguyinTX]

Latest news: I sent the Owner of Stamford Motorsports an Email yesterday afternoon. As I mentioned before, they are closed on Mondays, and open at 10 am tomorrow, which is when I had planned to have the :ani29: towed there. I got an Email reply from him today - while they are closed - asking me to get it there at 8:30 am tomorrow so that they can get started on it ASAP. It would seem that Jeremy, the :ani29: technician is going to come in early tomorrow to get started on it. Keeping my fingers crossed that it is nothing dire, and that I can get it back for my planned trip on July 4th weekend. I will let everyone know the outcome.

 

[Bob Denman]

Good Luck!

 

[Vidman]

Good luck. Sounds like a great response from the dealer.

 

[oldguyinTX]

Good luck. Sounds like a great response from the dealer.

Yep they are good. Looking forward to a positive outcome.

 

[SPYD1]

Good response...good luck.