Question re:- BRP and repair tickets

[HayRog]

Is is normal practice for a dealer tech to create a repair/trouble ticket with BRP ?
Even if for a minor thing such as a console switch ?

Thanks Guys.

 

[ARtraveler]

I am guessing its needed if they are going to make a warranty claim against BRP.

 

[Chupaca]

Usually....

If they are to get back the parts and labor for any repair the have to. If not they don't need to get BRP involved....:thumbup:

 

[HayRog]

Thanks

just never came across this with repairs to previous bikes. Makes sense.

 

[Ben Burped]

Definitely

Is is normal practice for a dealer tech to create a repair/trouble ticket with BRP ?
Even if for a minor thing such as a console switch ?

Thanks Guys.

Yes this is normal. It gives everyone involved a reference number to come back to and may allow someone with BRP that has had an experience with your problem to help.