Just got off the phone with a guy named Brent working at Bombardier Recreational Products (BRP Can-AM corporate) I had the left saddlebag open and the front hinge broke off, Went to dealership as I thought this would be under warranty. The bike was less than 6 months old. I had previously checked the internet, especially Spyder CAN-AM resources, only to find that the left saddlebag hinge breakage was a common occurrence, that the manufacturer knew that a metal hinge on a thin plastic casing, breaks free on the slightest bump. The dealership was able to talk to Can-Am and the solution is they would pay for the new part $59.99 and I would be charged labor at first estimated at $235.00 with the actual being $171.00. I had no choice so that was over and done with. Today I thought I would make a call to file a complaint about quality control and try to get a better understanding just what is covered under the warranty, with the hope that I might be able to recoup some of the Labor fees. To make it short and sweet, I like the way the Can-Am handles the road it is a fine machine but I will make it known what my opinion is as I will be posting a sign everywhere I park by my Can-Am as I ride throughout this country warning CAN-AM DOES DOES NOT STAND BY THEIR PRODUCT. 1 (888) 272-9222. See owner for full story. Now tomorrow I must go back to the dealership to have them look at the left rear bag again as it still is not opening when the lever is applied without pushing the lid inward. The right bag opens smoothly. I am almost afraid to go to the dealership as I may be looking at another Labor charge. Any suggestions?
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Question of Quality Control and Warranty Issues
- Thread starter javajack
- Start date
ARtraveler
R.I.P. Dwayne
My dealer fixed my bad latches on the trunk and sidebag, under warranty. They work fine for me now.
:welcome: Sounds like your getting off to a bit of a tough start.
Your advertising campaign is not something I would do personally. I can usually get issues worked out through my dealer.
:welcome: Sounds like your getting off to a bit of a tough start.
Your advertising campaign is not something I would do personally. I can usually get issues worked out through my dealer.
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WellsboroSpyder
New member
Sounds like the dealer is making a little spending cash. Have you checked with BRPCARE?
According to Can-Am the hinge and it's inner plastic compartment are not under warranty, I agree that it should be under warranty'
2014 RT Limited
Bob Denman
New member
Jack...This isn't the best way to make friends and influence people in here... :shocked:
Your first posts, are a diatribe against BRP...
...This site is named "SpyderLovers.com for a reason.
It is my opinion that this WILL ultimately be paid for in full. A warranty repair does include the cost of labor.
If your dealer doesn't know this; inform them.
Here's to hoping for a successful conclusion to this for you! :cheers:
Please let us know what happens next. :thumbup:
wiredgeorge
New member
This isn't the best way to make friends and influence people in here... :shocked:
Your first posts, are a diatribe against BRP...
...This site is named "SpyderLovers.com for a reason.
It is my opinion that this WILL ultimately be paid for in full. A warranty repair does include the cost of labor.
If your dealer doesn't know this; inform them.
Here's to hoping for a successful conclusion to this for you! :cheers:
Please let us know what happens next. :thumbup:
The guy sounded negative because he is in a negative situation. He has already pitched the dealership and the manufacturer for help with the hinge issue and was turned down. How is it Bob, that you can scold him and claim he will ultimately be paid for the warranty issue? I think he is looking for help on how to resolve this issue and seems to have a legitimate beef. I personally wouldn't put signs up on my vehicle complaining about BRP/Can-Am but would read my warranty carefully then consider small claims court. I would also get in touch with another dealer. Not sure my suggestions will help but I can't imagine BRP, who is moving into a lot of new markets aggressively not wanting to make these type situations right in order to build customer loyalty; especially if the problem that set this off is common.
jaherbst
New member
BRP should have fixed this at no charge to the owner. He should have bumper to bumper coverage on this by BRP. Do not know why they did not pick this up. This has been a problem for quite a few including Ann Meyer of "Squared Away" fame. It is a weak design. Do not know why warranty did not pick this up.
Putting up a sign to get revenge would not be recommended. I would call Steve at BRP care and be diplomatic as possible under the circumstances.
Jack
Putting up a sign to get revenge would not be recommended. I would call Steve at BRP care and be diplomatic as possible under the circumstances.
Jack
Bob Denman
New member
:agree: "You can always catch more flies with honey." :thumbup:
ARtraveler
R.I.P. Dwayne
This isn't the best way to make friends and influence people in here... :shocked:
Your first posts, are a diatribe against BRP...
...This site is named "SpyderLovers.com for a reason.
It is my opinion that this WILL ultimately be paid for in full. A warranty repair does include the cost of labor.
If your dealer doesn't know this; inform them.
Here's to hoping for a successful conclusion to this for you! :cheers:
Please let us know what happens next. :thumbup:
Bob I just don't like being taken for a ride by the dealership and a particular Yahoo up in corporate if you know what I mean. I fully LOVE the 2014 Spyder Cam -Am RT Limited but one would think that a design flaw could be remedied with stronger or reinforced hinge set up.
Bob Denman
New member
Doc Humphreys is working on a fix for this...
.and he'll have it before the factory does.
.and he'll have it before the factory does.
JerryB
New member
Hi Bob,
Re: ...This site is named "SpyderLovers.com for a reason.
And it is not named: BRPLovers; for a reason.
Jerry Baumchen
PS) IMO it is a poor design. A good company would cover it, come up with a fix and have satisfied customers.
PPS) It is not a quality problem, it is a poor design problem.
Re: ...This site is named "SpyderLovers.com for a reason.
And it is not named: BRPLovers; for a reason.
Jerry Baumchen
PS) IMO it is a poor design. A good company would cover it, come up with a fix and have satisfied customers.
PPS) It is not a quality problem, it is a poor design problem.
Retired 2012
New member
JavaJack,
Check out the new post on how to strengthen the area around the hinge.
Hope this helps.
http://www.spyderlovers.com/forums/showthread.php?83136-Repair-Strengthener-Hinge-Kit
Check out the new post on how to strengthen the area around the hinge.
Hope this helps.
http://www.spyderlovers.com/forums/showthread.php?83136-Repair-Strengthener-Hinge-Kit
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